TRIMILLENNIUM MANAGEMENT : CUSTOMER
COMMUNICATIONS
The new brand vertising
By Sumit Roy
As I sit here and look at my white, luminous screen, at the beginning
of this millennium, I see a century that is far more exciting than the adrenaline-pumping
present. It's a pity I can't see the whole of the 21st Century. The images blur beyond
2005 A.D.. But the view, 5 years ahead, is clear. It doesn't even require a magnified
image.
It's less than 5 years ago that cellular-phones started.
Now, they are ubiquitous. So, it's fairly safe to predict that what is cutting-edge today
will be the norm tomorrow. Here's what I see: Net-access through mobile phones and
hand-held devices. Voice-activated computers. Refrigerators hooked to a shopping dot.com.
The Indian Languages Net. Housewives realising that they can run two careers from home: a
home-maker and a Netprenuer. House-husbands realising that they can do the same. Education
is finding the Net to be a great distribution vehicle. Long-distance calls becoming as
free as Hotmail.
The convergence of media. Business becoming even more
consumer-centric. Prices dropping as it becomes easier to compare offerings. Genuine
value-added services increasing as major players keep using more of their brain power to
survive in an even more competitive world. Consume to consumer marketing becoming the
largest channel for growing a loyal customer base. The consumer's whim will become
everyone's fancy.
And just as TV never killed Press or Radio, even when the
Net becomes as mainstream in India as it is in, say the us, all existing media will grow.
And converge. The infotech- and Net-revolution does not herald the death of one media and
the total supremacy of another. Already, you see dot.com companies using off-line media to
promote on-line products and services. Sure, the share of the pie will change. But,
individually, all these media are in for a boom time, thanks to the economic power of the
Net. If media companies have been intelligent enough to create a brand, that brand will
rule over converging media.
Apples may become more popular than oranges. But the
overall consumption of fruit will grow as it becomes less expensive and, paradoxically,
more profitable. People will find greater satisfaction out of delicious and imaginative
renderings of fruit punches that pack quite an income-inspiring wallop.
A few dinosaurs, however will become extinct. The 15 per
cent commission that has been a pegasaurus hanging round the Indian advertising industry's
neck will whither away, giving birth to a whole breed of professionals who are multimedia
savvy. They will earn far more than their 20th Century counterparts since they get not
only a comfortable retainer, but a very handsome success-fee. The fat will fall away as
the race quickens its pace.
Only those who have consciously trained for it will
survive. In any case, they will be earning in dollars as the world's marketers make a
beeline for them as they realise India's proficiency with ideas and English-the world's
language of commerce.
Alyque Padamsee is quite a visionary. He invented a
term-Circa 1996-that's going to be the way communication will be practised in 2005 AD
around the world: Brandvertising. This is the discipline of integrating a multitude of
communication options, beyond advertising, to grow brands with more economic leverage than
ever before. Branding ideas will run through communication vehicles as diverse as
interactive outdoor signs, consumer communities on the Net, and shopping mall experiences.
Today's savvy advertising agencies in India do not chase
the 15 per cent rainbow anymore. They concentrate on growing brands, not on how to
engineer releases in mass and conventional media. As the brands they handle grow, their
fortunes grow. By 2005, this will be what the late adopters amongst today's advertising
agencies will also be practising. The other option is to shut shop. By 2005, we'll see an
increasing polarisation in the kind of communication consultancies available. At one end
will be the large, full service, integrated brand communication consultants who offer
communication services through a plethora of specialist divisions and subsidiaries. Their
challenge will be to learn how to move fast enough for clients who are increasingly more
well-connected with their customers.
At the other will be small, flexible, independent, and specialist boutiques. Often, there
will be SOHO operations. Their challenge will be how well they network to get economies of
scale, yet maintain their creative independence and focus on the client's customer. From
brick-and-mortar consultancies, we'll move to virtual organisations. Today it is so easy
to create a virtual organisation. We thought up LocoNotion Idea Studios in early 1999. It
got incorporated in Washington in August, 1999. Diane Garrod, the CEO, lives on Whidbey
Island, near Seattle. Nanette Kelley, the Creative Director and coo, lives in Fresno,
California. I live and work from Mumbai. We have never met face to face. We have over 60
writers, Web-masters, idea architects, graphic artists, photographers, e-pr specialists,
translators and Net-based marketing specialists networked over 5 continents. Our clients
range from established transnationals to garage start-ups happy to pay us handsomely for
creating and implementing ideas that help them magnetically attract consumers and keep
them loyal.
Not a single dollar is invested in real estate. Yes, it is
invested in servers and communication tools. We all operate from our homes and are happier
for that. Most of us have never met physically. But every month we celebrate as revenues
keep leap frogging. There seems to be a shortage of ideas and idea implementation skills.
Demand seems to be outstripping supply. That's what the next century is going to be about.
Ideas. Ideas as big as the pyramids. As magnetic as the Statue of Liberty. As ubiquitous
as the telephone. As stirring as Mother Teresa. Just that the ideas that will happen in
the next century will make more of an impact on our lives than all the ideas that have
echoed across humanity since a biped mammal decided to invent speech.
Issac Asimov wrote an article once commenting on how his
father got to see the Wright brothers take off in flight and man land on the moon. All in
one lifetime. I'm glad that my daughter and my son, and indeed all of us, will see more
changes happening in the next 10 years than has happened in the last 100 years of our
lives.
Sumit Roy is the brand identity
Director of loconotion studios
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