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TRIMILLENNIUM MANAGEMENT:
STRATEGIES
In the 2000s, all strategies will be
grey !By Ajay Piramal
For years, Indian industry relied on entry-barriers to protect itself
from competition. In an era when the success of corporations depended more on political
patronage than meritorious operational performance, licences held the key to growth. High
tariffs ensured a high level of artificial loyalty from customers who had little choice.
However, with the integration of the Indian industry with
the global economy, and the lowering of tariffs, Indian customers have become more
demanding and sophisticated. A greater awareness to global news, views, and brands has
created a situation where local manufacturers are no longer preferred. Thus, companies
need to build their strategies around the creation of intellectual assets. There are
several reasons for this. Given the high cost of capital, and the high cost of inputs like
steel and energy in India, organisations will find it difficult to compete globally in
several industries.
The logistics infrastructure in India is so poor that
organisations face the continuous threat of not delivering products or services on time,
or increasing freight-costs in trying to deliver the product or service to the customer on
schedule. Therefore, it may not be realistically possible for India to become a global
manufacturing force in this millennium. but, with communication costs dropping rapidly,
India has a chance to dominate-and has already started doing so-knowledge slivers of
conventional value chains, such as transaction, information, claims, or
account-processing.
India has tremendous potential in this context. By 2005,
two-thirds of the country's 1.10 billion people will be literate. And close to 50 per cent
will be under 20 years of age. Television networks will cover all of urban India, and 60
per cent of rural India. The number of households earning more than $10,000 a year on a
purchasing-power-parity basis will double from 16 to 31 million. The first few years of
this millennium will also bring about social and economic shifts, which will change the
manner in which consumers behave. Increased knowledge, information, and buying-power will
influence people to aspire for better lifestyles. These factors imply a completely new
paradigm for Indian business.
Human capital will become an essential component of the
corporate toolkit and the strategy process. As the Industrial Age makes way for the
Information Age, companies will start valuing individual skills. Inertial business models
and strategies that are based on, and built around, physical assets will give way to the
short half-life, flexible models, and strategies that are based on intellectual capital.
The developmental path of most nations sees them graduating
from agricultural wealth-creation to industrial wealth-creation. And, over time,
industrial wealth gives way to intellectual wealth. India's performance was mediocre in
both agriculture and industry. While food-security isn't really an issue-the food output
of the country can meet the needs of an ever-growing population-India's agricultural
productivity lags well behind those of several first world countries. However, assets and
strategies based on intellectual advantages can catapult the country into a future of
great prosperity, and wipe out all memories of an inefficient past.
In this millennium, India Inc. will witness 2 significant
manifestations of intellectual capital: its vibrant infotech industry, and its unique
R&D capabilities. Even by the beginning of this millennium, several infotech companies
have managed to create an enormous amount of wealth and stretch their reach into other
markets. And this millennium is certain to see several dramatic developments in drug
discovery across Indian pharmaceutical laboratories.
The 21st Century will be one of opportunities and
challenges for the enterprising. It will not be a time of long product or technology
life-cycles. It will be an age of discontinuities and seismic shifts in consumer
loyalties, tastes, and expectations. Communications, entertainment, and computing
technologies will, eventually, converge. And the boundaries between businesses will blur.
The resulting scenario will be one that is uncertain and filled with risks. Yet, it will
also present an opportunity to the brave.
Soon, convergence will reach a critical mass, and
technologies, whether in the fields of information, bio-science, communications, or
material, will coalesce with intense energy to uncover a completely new landscape.
Organisations that have built competitive positions and strategies around the junctions of
these technologies-or the prescient knowledge to invest in ventures that seek to explore
these intersections-will emerge as the wealth-creators in the New Millennium. For
instance, the convergence of biotechnology and computing technology is uncovering new
techniques for pharmaceutical research. Automation technology, specialised chip design,
miniaturisation technology, and other computing-intensive technologies have already merged
to create several forms of laboratory techniques such as gene-sequencing machines,
robotic-chemistry devices, high-throughput screening, combinatorial chemistry, and
proteonics. These will reduce the cost of several explorations: from mapping genes to
building and testing new drug components.
Even in agriculture, the benefits of biotechnology seem to be immense. Sophisticated genetic
engineering, such as microscopic gene-painted pellets that are shot into a plant's DNA,
will help companies create wheat that is resistant to pests, or corn that is more
productive. Only those companies that build their strategies around the many
impossibilities that technology-or the convergence of technologies-makes possible will
succeed in this New Millennium. In conclusion, I see 6 elements in the ideal millennial
strategy:
- Managing people, partnerships, and relationships.
- Operating on the basis of sound business and marketing
principles.
- Conducting the business keeping in mind the highest
standards of governance and integrity.
- Attracting, recognising, and rewarding talent.
- Marshalling knowledge seamlessly to key decision-making
points in the organisation.
- Using speed as a competitive advantage.
These are the 6 variables that the millennial strategies of
organisations should address if they wish to benefit from the economies of the Knowledge
Era.
Ajay Piramal is the CEO of Piramal
Enterprises
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