READINGS LIST

• Total Quality Control, by A.F. Feigenbaum
• Total Quality Management, by J. Oakland
• Juran On Leadership For Quality, by J.M. Juran
• Managing Quality, by D. Garvin
• Business Process Improvement, by J.H. Harrington
• Guide To Quality Control, by K. Ishikawa
• Commitment To Quality, by P.L. Townsend & John Wiley
• Company-Wide Total Quality Control, by S. Mizuno
• Quality Is Free, by Philip B. Crosby
• Five Pillars of TQM, by B. Creech

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