READINGS LIST

• Business Process Improvement, by J.J. Harrington
• Introduction To Quality Control, by A. Jamieson
• Five Pillars Of TQM, by B. Creech
• Continuous Improvement, by P. Lillrank & N. Kano
• Company-Wide Total Quality Control, by S. Mizuno
• Commitment To Quality, by P.L. Townsend
• Quality Is Free, by Philip B. Crosby
• Out Of The Crisis, by E.W. Deming
• Juran On Leadership For Quality, by J.M. Juran
• Guide To Quality Control, by K. Ishikawa
• The Deming Dimension, H.R. Neave
• Total Quality Management, by John Oakland

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