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EVOLUTION
Enabling TataAn
equal measure of new-e ventures and internet-enabled old-e ones constitute
Group Tata's response to the Net.
Roshni Jayakar
This
elephant isn't just trying to dance; it's trying to do the samba. If
things go well, the Rs 35,000-crore Tata Group will end up being as
net-savvy as, well, Marc Andreessen. One of the men behind the wheel of
the country's largest group's expedition into the wild wild web is
48-year-old R.R. Bhinge, whose business card reads CEO, Tata Management
Services. Since February, 2000, Bhinge has made three presentations on the
best way to leverage the Net to the group's Chairman Ratan Tata, and the
Group Executive Office (geo), comprising R. Gopalakrishnan, Executive
Director, Tata Sons, Kishore Chaukar, Managing director, Tata Industries,
and Ishaat Hussain, Director, Tata Industries. Bhinge's recommendations
have been tinged with caution: in May, 2000, when the American media was
filled with stories about boo.com going bust, he was attending an
executive development programme at the Wharton School. R. Gopalakrishnan,
56, Executive Director, Tata Sons, peppers his explanation of the group's
level-headed approach to creating a Net-strategy with e-hyphenations:
''It's not an e-hurricane or an e-tornado... It is a pragmatic
strategy-oriented awareness of what technology can do for the business.
(It is about) getting companies to start applying these technologies.''
That doesn't mean you'll find a diktat from
the geo to the 100-odd companies in the group to get up close and personal
with the Net or else... Instead, each company has been left to chart out
the specifics of how it will use the Net as a source of competitive
advantage-much like, as Bhinge is quick to point out, ge. Still, it isn't
hard to pigeon-hole these efforts. For the group's brick-and-mortar
companies, it's all about that cliché-e-nablement. For the others,
including new companies like Tata Internet as well as existing companies
operating in infotech space, the mantra is tapping business opportunities
that have emerged, directly and indirectly, from the Net.
In a form of reverse mentoring, Group
Tata's tech companies have taken on the responsibility of guiding other
companies through the chaos that is the internet. Infotech consulting
hot-house tcs provides technology services to other group companies.
Details S. Ramadorai, 57, Managing Director, TCS: ''TCS is playing the
role of systems integrator or consultant.'' Tata Technologies helps group
companies use the Net to their advantage across their business processes.
Tata Interactive and Tata Net take care of things like hosting and
building b2b fronts. And the infrastructure these companies need to build,
is the domain of the Tata Energy Companies (TEC). As Kishore Chaukar, 51,
Managing Director, Tata Industries, puts it: ''The skills are resident in
various group companies. Why look elsewhere?''
The Net & I: or, there's more to
e-biz than e-commerce
Like the country, Group Tata follows a
federal governance system. Thus, to borrow a few terms from the Indian
constitution, there are central subjects (issues on which the geo calls
the shots), state subjects (those on which the businesses do), and
concurrent subjects. Increasing profitability and fostering
entrepreneurship, for instance, are the responsibilities of the
businesses. So too is integrating the Net into business processes.
Thus, Tata Steel has built a steel market
space in association with public sector behemoth sail and launched Tata
Ryerson Steel Service Centres (a JV with Ryerso |