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Kolkata offers 'mystique', the magical ingredient
of superprofits |
There's
an old adage in London stockbroking circles; "buy on mystery,
sell on history". Old wisdom is far from redundant, despite
what the internet brats and their investment-banking cheerleaders
may have thought.
Like corporations, cities win and lose investment
on image and performance. Which comes first? Image without performance
only lasts long enough to lose your money. But can you have performance
without image?
When multi-national corporations ask where
they should set up operations, our preferred half-dozen is Mumbai,
Delhi (Gurgaon), Chennai, Bangalore, Hyderabad, and Calcutta (as
we still call it). Personally I would put Calcutta on top. Calcutta?
Surely, it is the epitome of 'Old India': socialist, strike-prone,
decaying, and a leader only in imagery of depravation and poverty?
Well, Calcutta scores surprisingly well on
conventional business location variables: cost, quality, and longer-term
depth and flexibility of labour; Investor-friendliness; telecom
infrastructure; power, water, public and private transport, including
airport capacity; cost and availability of commercial and residential
property.
But despite some high-profile success stories,
Calcutta doesn't normally get on to the short-list of inward investment
locations because of three reasons: image, image and image. Which
begs two questions. First, can a wholly negative image continue
to prevail, even if the actuality is far better? And second, even
if the image is unfair or misleading, can it be changed? Cities
don't lend themselves to a media quick fix.
Calcutta's underlying image problem is far
more with the 'home team'. Time and time again I hear my Indian
friends express incredulity when we suggest that Calcutta is a massive
money-making opportunity. They still see Calcutta as a city where
''the bosses pretend to pay the workers, the workers pretend to
work".
But more than anything measurable, Calcutta
offers 'mystique', the magical ingredient for super-profits. Mystique
is by definition a slightly intangible quality, but one that grabs
the imagination of the investor who likes to think they can spot
trends which others have overlooked. There are the hidden trends
that I see in Calcutta:
- A sense of place, based on an architectural
heritage that is not just awesome to look at, but which provides
the kind of flexible and sustainable space for business, leisure
and housing, which nowadays is a key ingredient of any vibrant
city in the West. In two words 'funky' and 'practical'. Enduring
fashions have to comfortable, have to be fun.
- Media and culture, higher education and
a rapidly-emerging youth culture. Calcutta's broadcasting, publishing,
and cultural heritage is world-renowned, but largely insular.
The media is a worldwide growth industry. Calcutta has the skills
to join the world's roll-call of cultured cities, but does it
have the will power and the mindset?
- A massively under-exploited home market,
highlighted by the huge success of the new shopping malls, which
only two or three years ago were deemed unviable by sceptical
outsiders. Calcutta is beginning to rediscover its economic strength.
- Visionary business leaders. Take property
development. Bengal Ambuja's Udayan complex is so advanced in
terms of combining commercial imperatives with social inclusion,
that I use it at presentations in London as an exemplar of best
practices. My audiences are astonished that such a place is in
Calcutta.
- Calcutta has all the ingredients to share
fully in the success and growth of New India. That brings us back
to image. The city's leaders, business, cultural, and political,
have to work out how to promote an image which makes certain that
Calcutta is always on the short-list of investment locations.
It's not easy, but it can be done.
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