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AUGUST 28, 2005
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Redefining Consumer Finance
Jurg von Känel, a researcher at IBM's J. Watson Research Centre, and his colleagues are working on analytical software that would
simplify consumer finance
and make it more secure as well. An oxymoron? Känel doesn't think so.


Security Check
First, it was Mphasis. Then, the Karan Bahree sting operation by UK tabloid, The Sun. The bogey of data security appears to be rearing its ugly head in right earnest. How can the Indian call-centre industry address this challenge?
More Net Specials
Business Today,  August 14, 2005
 
 
BT SPECIAL
Do VCs Really Add Value?

With private equity investors increasingly investing in mature listed companies, it's getting harder to say yes to that question.

Adding value: Baring's Bhasin (bottom) not just merged his buyout BFL with Rao's Mphasis but also helped reinvent the new entity's business model
Sometime back, a Delhi-based private equity investor described his business to this magazine as "legalised banditry". No doubt he was exaggerating for effect, but the point he was trying to drive home is by and large valid. And which is that, often, private equity investors (we've used VCs in the headline to loosely describe all long-term equity investors in this industry) don't put in enough effort to justify the kind of returns they end up making on their better deals. "VCs may pretend to add more value than they actually do," says Gaurav Dalmia, a Delhi-based investor himself. "They know the language, intimidate management and get away with murder. Most don't and can't add value, honest ones say so."

Dalmia is being harsh. How much value a VC (we'll be using this word in a broad fashion in the rest of the story) adds depends on a number of factors such as the nature of the fund, the stage of investment, nature of the business, the quality of management, and the management's own inclination. A buyout fund will necessarily add more value because it is taking control of a company and how well its investment fares is dependent on significant increase in the value of the business. Therefore, a buyout fund may want to change a non-performing management, sell poor quality assets, restructure the business, or even merge it with a similar company in its portfolio.

Take the case of erstwhile BFL Software. Originally promoted by Kolkata-based businessman Keshav Bangur, it was bought out (India's first such deal) by what was then ING Barings in March 1998. While the Bangalore-based company had reasonably good capabilities, its marketing skills were non-existent (at that point, its revenues were stagnant). So, in 2000, Baring India decided to merge the company with Jerry Rao-promoted Mphasis, which had positioned itself as an e-business integrator along the lines of Scient, Viant and Sapient. However, Mphasis had poor delivery and fulfilment capabilities, although it had a global management and superior marketing capabilities. The two companies were merged, and Baring went on to create Mphasis BFL, which by March next year will have revenues of Rs 1,000 crore. It is already valued at more than Rs 2,100 crore. Says Rahul Bhasin, Baring Private Equity Partner India's Managing Partner, and who until recently was the Chairman of Mphasis: "I would like to believe that we have brought significant value to Mphasis BFL in a variety of areas, ranging from governance to changing management at different stages of the company's growth to the business model itself."

Right choice: By backing a professional like Spectramind's Raman Roy (top) ChrysCapital's Ashish Dhawan may have helped stoke the BPO boom

In the case of start-ups, the potential and the need to add value is greater. Take the case of Applabs, a Hyderabad-based software testing company, where WestBridge Capital Partners was the early investor. When Applabs wanted to broaden its US footprint, WestBridge actually stepped in to find a suitable target, which it did in the form of a small Utah-based company that was part of its network. Sometimes a VC can help turn a dead-end business model on its head and, thus, rescue it. Like it happened in the case of Manish Sabharwal's India Life. When first conceived of by the Wharton grad in 1997, it was supposed to be a life insurance and pension fund management company. But after wasting two-and-a-half years trying to get started, India Life made a U-turn and decided to become a focussed BPO in HR. Says Sabharwal, who quit India Life after it was acquired by Hewitt, and is now the Chairman of TeamLease Services, a temp staffing company: "There's no doubt that ViewGroup (which invested about $3 million or Rs 13.2 crore in India Life) played a key role in mutating the business model. Often, entrepreneurs don't realise that not every idea is an opportunity."

Such opportunities reduce dramatically when the VC invests in large companies, especially if they are already listed. Says Akhil Gupta, Joint Managing Director, Bharti Tele-Ventures: "In a company like Bharti, they (Warburg Pincus) don't get involved in day-to-day running of operations. But as global investors, they bring tremendous value at the board level." Agrees Ratul Puri, Executive Director, Moser Baer, which was initially funded by IFC, but now has a director on the board from Warburg: "They make excellent board members because of their broad perspective and commitment to make their investment succeed."

That's one reason why companies that could just as easily raise money from the capital markets go for private equity. This is especially true in the case of companies that may be fundamentally strong, but suffer from poor perception because they aren't savvy enough to create a buzz about themselves. Take for instance, Abhishek Industries, a large terry-towel manufacturer that also supplies to Wal-Mart. CVC International (of Citigroup) invested $10 million (Rs 44 crore) in Abhishek Industries earlier this year, and Citi's stamp of approval immediately boosted the stock some 9 per cent.

Often, private equity investors don't put in enough effort to justify the kind of returns they end up making on their investments

However, there's danger of such deals (not necessarily this one) turning out to be what a Delhi-based VC calls "the Ganga jal syndrome"-that is sprinkling the holy water of VC money on a company to "purify" its image. The stock goes up for no other reason-the management is happy and so is the VC. But retail investors, especially those that are not savvy, may not have a similar experience. Such instances may increase if the investor is actually some sort of a hedge fund in the garb of a private equity investor. But on the whole, there's little doubt that it is the VCs who help turn the dreams of entrepreneurs into reality and thus grow the economy.

 

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