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K Subrahmaniam, Covansys President and CEO, spoke to BT's Nitya Varadarajan. What is your recruitment strategy? We have a "Bring your Buddies" programme and we give first preference to these people. This way, techies can work with their friends and our expenses on headhunters come down. We pass a portion of the savings to employees as incentives. And the obvious advantage is that attrition levels are lower. What is your approach to people management? We try to be approachable, direct and friendly. We have set up power groups across the company which are non-hierarchical; they are empowered to discuss any topic-including advising the management on how to handle clients better. These meetings can get riotous, but are very transparent. No decision is forced on anyone; and the results are put up on the bulletin board where just about anyone can read the same. Action emanates from this. We also have unique employee recognition programmes every quarter, where achievers are given awards for their, and their team's performance over the previous quarter. This has a massive impact on employee morale. How do you ensure that communication channels from the top to the bottom and vice-versa remain open at all times? Apart from the structured route of "town hall meets" (which do not happen as often as we would like because of the huge numbers involved) and other layered meetings, we also have an unstructured approach. I walk around, interact with people, get to know their names, their problems, attend their domestic functions when time permits and attend the functions they organise within the office. One hears and learns a lot this way. Our people do not expect office funding for their fun and games, but they expect our involvement and participation. I participate in rangoli competitions, for instance, and can say confidently that I am quite good at it.
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