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Vineet Nayar, CEO, HCL Comnet, speaks to BT's Sahad P V: What is the secret of being a best employer? We wanted to create a company for first timers. And we looked at what we could do to make it their first and last job. At Comnet, the employee comes first, unlike in other places where customers come first. We have made the whole organisation accountable to the employee. Our customers are interested in HCL Comnet because of the value we create for them. And creating value for a customer is each employee's responsibility. How did you do it? If you really want to create a new culture, a large percentage of people you hire should be young (the average age at Comnet is 25 years). And you have to give them real responsibility. You have to create an excitement quotient. The organisation has to have a young mindset. Where else do you see a CEO running around as Santa Claus (I did it last Christmas)? The idea is to create an organisation where everybody wants to come and work. What about compensation? We have a unique system here. When everybody pays 30 per cent of the salary as the variable component, we trust the employees and pay them 100 per cent. We call it Trust Pay. And 85 per cent of the staffers have their salary fixed for a year while the rest (senior managers) know how their salary will grow in the next three years unless something dramatic happens. Your company is extremely sales-driven. Doesn't cut-throat competition make employees nervous? Yes, our business is very cut throat. We send condolence cards to those who lose the business, while we celebrate every victory. Losses are not accepted in our organisation. But I would like to add that nobody gets penalized or ridiculed. We talk to the person who's lost business and suggest ways of improving. This improves skills - and morale, too.
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