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Niall S K Booker, CEO, HSBC, speaks to BT's Krishna Gopalan: On the concept of leadership and team work It is important to put yourself in the shoes of those being led. To me, team work comes down to selecting the best people. While strategy is not rocket science, it is important to have a sound bunch of people who can execute it. On the culture at HSBC This is really all about leading from the front and to communicate with the employees all the time. While it may be hard to be positive everyday, the trick is to never go public with your disappointment. As I believe, between being optimistic and realistic, I would want to be a realist (he makes a reference to Jim Collins' book, "Good to Great: Why Some Companies Make The Leap ... and Other's Don't). On what working together at HSBC means The HSBC work culture is about encouraging groups to be together and celebrating success is one way of doing it. For instance, those in the call centre get dressed up for an event like Bhangra. All this leads in turn to better performance from the employees. We have been doing well and have been lucky since the economy is also on the growth path. What has really happened in the last few years has been a case of turning a ship around without sinking it. On the need for the employees to have a high quality life Employees need to have a good life and it is important that they leave early on a day when there is a family gathering. We try to reduce work load. We keep asking for feedback from our employees. Following feedback like this, the bank has a better sense of direction and a good remuneration package in place.
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