Let
me begin on a contrarian note. The concept of the "digital
divide" as it is understood today is somewhat passé.
The term, which has been around for over a decade, has traditionally
come to indicate a division in society between the technological
"haves" and the "have-nots". The problem with
this definition is that it is based on developed country measurement
models such as individual ownership of hardware, connectivity
and so on.
This creates a bias against developing countries
like India, where it resources are typically shared, and ends
up providing a misleading picture of the diffusion of ICT (information
and communication technologies) within such societies. In fact,
trends over the past few years raise doubts over whether the term
is relevant in the Indian context-the sheer pace at which private
initiative in it and telecom has transformed India's access to
information through digital means has been breathtaking.
This velocity of change has generated a "digital
multiplier" that has ensured a fairly robust diffusion of
ICT access. India is far more digitally empowered than what the
statistics suggest. With the information highway pretty much wired
up, private competition has resulted in the distribution of ICT
at rock-bottom rates. Consider this: today, cable and satellite
television is available for next to nothing. From having some
of the highest telecom tariffs in the world just 15 years ago,
India now figures among the lowest, thanks in no small part to
competitive mobile access.
Mobile telephony, a showcase for the twin
benefits of open regulation and foreign direct investment, is
a perfect example of the efficient diffusion of ICT in India.
Tele-density in India has jumped from 0.5 per cent in 1989 to
nearly 8 per cent in 2004, nearly all of it a result of the growth
in the market for mobile phones, which have overtaken fixed line
phones in numbers and made India one of the world's fastest growing
telecom markets.
From having some of the highest telecom
tariffs in the world just 15 years ago, India now figures
among the lowest, thanks in no small part to competitive mobile
access |
Critics will point to the abysmal levels of
pc penetration and tele-density in rural India. Often overlooked
in this maze of statistics is the great leap rural telephony has
made over the past five years through the introduction of the
Public Call Office. Today, as a result, more than 60 per cent
of the villages in India have at least one phone, no small achievement
for a country with more than 600,000 villages.
PC penetration is also poised for explosive
growth. Forrester Research in its April 2005 report forecasts
that by the end of the decade, Indian pc adoption will reach 78
million by 2010 from 7.9 million in 2004, a compounded annual
growth rate of 38 per cent. Separately, International Data Corporation
(IDC) states that India continues to be the largest growing nation
in terms of domestic it spending in the entire Asia-Pacific region.
We must acknowledge, too, that India's digital
multiplier has been magnified by the fact that there are no social
or legal constraints such as censorship and denial of access.
China is a good example of a country in which access is institutionally
circumscribed. Which is why, though it has a high pc penetration
and leads India in the Index of ICT Diffusion at 118 to 121, China
could well figure among the ranks of the digitally excluded.
Of
course, there is no denying that the digitally excluded still
outnumber the digital enabled by a generous margin. By the end
of 2004, approximately 700 million people worldwide had access
to computing and the internet. This is a minuscule proportion
of the total global population of 6.5 billion.
It is also true that the developing world
is particularly afflicted by digital deprivation. For example,
as of January 2005, India had a 0.4 per cent internet and 0.2
per cent broadband connection penetration. Considering that the
country accounts for roughly 17 per cent of the world's population,
it will be an understatement to call this unsatisfactory. Connectivity
and access in rural India also remain issues that need to be addressed.
The solution, however, lies precisely in what is already happening
in India-the fusion of enlightened public policy with energetic
private initiative. As C.K. Prahalad points out: "The digital
divide is not about lack of opportunity, it is about lack of imagination."
Two kinds of interventions are taking place
to accelerate the digital multiplier. First, at the policy level
and, secondly, in the realm of private initiative- and both display
an abundance of courage and imagination. At the policy level,
the government has taken many concrete steps to ensure an investment-friendly
environment. The it and ITEs industry has been provided with major
breaks such as allowing 100 per cent foreign direct investment
(FDI), zero licence fee for entry into the sector and liberalising
regulations on overseas investment and repatriation and labour
laws to create flexible 24x7 working environments.
I have already talked of the spin-offs from
beneficial regulation and competition in telecom. If Communications
Minister Dayanidhi Maran's One India plan takes off, fixed line
rates will fall dramatically too-and the consequent impact on
tariffs and ICT access can only be imagined.
What we need today is not radical new policy
initiatives, but much more of the same opportunistic creativity
and enlightenment that has already put India on the digital
map |
What is more, the government is taking many
resourceful initiatives to filter ICT access vertically. Media
Lab Asia is one example. This not-for-profit company, started
with seed funding from the government to research and innovate
ICT relevant for the common man, has already generated a range
of appropriate technology, from solutions for the handicapped
to low-cost education for rural schools. Initiatives like Mission
2007 led by M.S. Swaminathan to make every village a knowledge
centre will also play a crucial role in narrowing the chasm. This
is empowering ordinary people in extraordinary ways. Imagine:
today, it is possible for poor fishermen in Tamil Nadu to download
meteorological data in real time from the us to predict weather
patterns at sea.
Programmes
such as these have created a natural momentum for private enterprise
and encouraged corporations to introduce a range of enabling technologies
that exploit the opportunities presented by economic reform. Many
of these are classic Prahaladian "bottom of the pyramid"
initiatives that leverage pure business aims to achieve social
objectives. The offer of a multi-lingual Windows XP starter edition,
licensed and built exclusively for India and intended for speakers
in nine Indian languages, is one such example. Another is Microsoft's
adoption of 100 schools in six states to transform education through
ICT-based learning. Microsoft is also partnering the government
to spread local language computing and e-governance.
As India's original "garage start-up",
HCL has been hardwired into India's digital multiplier right from
the start. It was HCL that spawned the concept of computer literacy
and education way back in 1981, identifying a yawning gap between
the growth in technology and education at the user level. NIIT
was born out of the drive to plug this need gap and has become
the leader in it education by empowering millions of people not
just in India but parts of Asia too.
Many more technology penetration initiatives
from HCL are empowering individuals and industries. It is HCL
that pioneered the sub-Rs 10,000 pc and has taken connectivity
to remotest parts of India by setting up the country's largest
V-Sat network. India's banking network has virtually been set
up by HCL. It has built networks for close to 5,000 branches and
6,500 ATMs across the country. The financial markets, too, are
powered by HCL's it infrastructure. Traders in any part of the
country enjoy real time connectivity to country's leading stock
exchange. HCL is also developing a comprehensive solution to help
the market regulator monitor the market. Indian corporations are
bridging the digital divide internationally too. HCL is engaged
in mission-critical work on next generation aircraft, implantable
pain-relieving medical devices and remote monitoring of complex
it infrastructure. Such high-end work is being carried out of
design and development centres based in India.
Overall, it is fair to say that India has
made far more progress in the spread and diffusion of ICT than
traditional notions of the digital divide suggest. What we need
today is not radical new policy initiatives but much more of the
same opportunistic creativity and enlightened policy that has
already put India on the digital map. Ten years from now, I can
confidently predict that this momentum will place India high among
the world's digitally empowered nations.
The author is Founder of
HCL Group
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