|  
            
             Marketing 
              maven Rajeev Karwal, everyone knows, moved recently from Philips 
              as Senior Vice President in Mumbai to Electrolux Kelvinator as CEO 
              in Delhi. But did he? As in, did he really? Judging from the number 
              of Mumbai-Delhi flights he's taken in recent months, it appears 
              that he's still shuttling between the two. Is he? Ask him, and he'll 
              admit he had an informal sort of dual charge for around two months-in 
              the transition period-lasting a few days even after he formally 
              left Philips. 
             Sounds strange? Well, welcome to the world 
              of assuming 'responsibility' as understood in an old-fashioned way, 
              even if it means blurring the otherwise hard-and-fast boundaries 
              of corporate competition. To Karwal, it's a plain and simple matter 
              of commitment to task completion at the old job. And of personal 
              effort. "One has to burn the midnight oil," he says, almost 
              nonchalantly. 
             But don't assume even for a minute that Karwal 
              is an exception. The phenomenon is more common than you'd think, 
              especially at the apex of the corporate pyramid. 
             Split Roles... 
             Juggling two jobs is tough. Juggling two top 
              jobs is super-tough. Ask ex-Hutch head honcho Sudarshan Banerjee, 
              who joined the Dalmiya group's rural-marketing retail startup recently, 
              and spent two months juggling two jobs. While still at Hutch, during 
              his two-month notice period, he was busy talking to retail consultants 
              and commissioning research studies to get a grip on the retail venture's 
              competitors, so that he could analyse their strategies well before 
              getting into his new saddle. 
            
               
                |  
                   DOS... 
                 | 
               
               
                 » 
                  Meet old job commitments 
                  » Keep 
                  the ship on course 
                  » Study 
                  new job challenges 
                  » Start 
                  building new bridges | 
               
               
                |  
                   ...AND DON'T 
                 | 
               
              
                 » 
                  Leak information either way 
                  » Burn 
                  bridges with old firm 
                  » Be 
                  unfair to either company 
                  » Get 
                  passionate just yet | 
               
             
            Banerjee even went about the recruitment process, 
              hiring nine function heads (with much cross-functional exposure) 
              so that the new company's team would be ready to roll by the time 
              he got there. This, of course, meant granting them a fair degree 
              of operational leeway (in his day-to-day absence). Co-ordination 
              would have required his presence, but he was confident that they'd 
              get on quite well without him. And so too for the Hutch team. "I 
              never keep people in silos," explains Banerjee, "they 
              have to have experience of other functions also, so it helps them 
              in taking decisions (in my absence) that I would have taken." 
             Hutch, you see, was still Banerjee's moral 
              responsibility, till a new CEO could take charge. So, in effect, 
              he found himself alternating his time between the two roles. "But 
              when you are experienced," he says, "you are in auto mode-you 
              tend to compartmentalise the two responsibilities." 
             As far as time and documents go, compartmentalisation 
              is not terribly difficult. While still at Philips, for example, 
              Karwal had his office desk strewn with Philips documents, even as 
              the inner recesses of his desk were packed with confidential Electrolux 
              folders on finances, people, processes, products, marketshares, 
              virtually everything imaginable.  
             To hit the deck running, Karwal wanted to be 
              clear about his strategy as Electrolux India's CEO (his first ever 
              assignment as top boss). His last working day at Philips was January 
              24, but he was still to be spotted in office on the 25th, priming 
              a caretaker management team and helping it tie up "loose ends" 
              of Philips' World Cup strategy. That this strategy should meet its 
              objectives was an onus he felt morally, personally and professionally 
              obliged to bear.  
             Meanwhile, Electrolux's outgoing CEO, Ram Ramasundar, 
              has done something similar. He is also equally clear about the principles 
              underlying his actions. "It is one's fiduciary responsibility 
              to give 100 per cent while you're on the job," he states. No 
              two ways about that. So, what did he do during his own transition 
              months? He devoted his three-month notice period's days to keeping 
              things in fine order at Electrolux, and evenings to analysing the 
              BPO business, so that he could take charge as COO of Satyam's BPO 
              operations, Nipuna, the very next day after leaving Electrolux on 
              December 31. He pored over NASSCOM reports, called friends and colleagues, 
              and surfed the web intensively, preparing for his new job.  
             That's homework, period. A must-do. Something 
              that also involves getting the new team in sync with one's plans. 
              Almost all the transitional CEOs, for instance, were in touch with 
              their new colleagues while they were with the old company. Karwal 
              spent three-to-four hours with each of his senior colleagues at 
              Electrolux. 
             Ramasundar, on the other hand, flew to Hyderabad 
              to hold a session with his new colleagues. It's part of the process. 
              "You have to give the new colleagues a value proposition," 
              says Banerjee, "you have to make them part of the shared vision." 
             ...But Split Minds? 
             Juggling time and dockets is fine, but what 
              about the mind? Wouldn't a strict compartmentalisation drive any 
              sane person schizophrenic? And can one really be passionately loyal 
              to two companies together? 
             Perhaps juggling is a bad analogy when it comes 
              to that. The mental experience is more like being in two boats at 
              the same time. "You may have the best resolve," observes 
              Karwal, "but the mental conflict is still there." It is 
              all the more excruciating when colleagues and others try to pry 
              information and exploit the peculiar circumstance. 
             The best way out, according to Banerjee, a 
              veteran of many shifts (Kodak, Amway and Hutch), is to be in 'auto 
              mode' even on the bigger issues. "You are like a caretaker 
              prime minister," laughs Ramasunder. Just detached enough to 
              avoid any traps, and involved enough to have the two boats' control 
              panels embedded nicely in one's mind. "In an overlap situation, 
              the important and urgent decisions can be taken by the shared team, 
              but critical decisions will be taken by the caretaker CEO," 
              says Rahul Taneja, Vice President, Consindia, a head-hunting firm. 
              Passionate steering can come after the transition is complete. 
             In the interim, though, dual loyalty works 
              if and only if one does equal justice to both the roles (and the 
              two companies appreciate this fine sense of fairness).  
             As for loyalty, well... at such 'visionary' 
              levels (ahem!), it's not just about loyalty to this firm or the 
              other, but perhaps a higher sense of professional purpose. A unifying 
              sense of far-sighted ambition, for example. One can have a foot 
              each in two boats and still cruise along fine, so long as the mind's 
              gaze remains focused on the destination. 
             |