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DLF Golf Resorts, which operates KP's day-n-night
golf course, is barely profitable at Rs 11 lakh last year. Revenues
were a modest Rs 6 crore. |
Beginning
the mid-80s, KP adopted a bet-the-company strategy. He shifted gear
and went on a land acquisition binge. In those days, DLF's resources
were limited and ''we had to beg banks for a Rs 20 lakh loan''.
To overcome that problem, KP returned to a strategy that Raghvendra
Singh (he died on June 13, 2000-three months ahead of his ninetieth
birthday) had used in building the Greater Kailash and South Extension
townships. He bought land from the farmers on credit, developed
it, and paid them after the property was sold. KP cashed in on his
father-in-law's goodwill to the hilt.
His critics, however, say that not all was
hunky dory. That KP used his clout with the local politicians to
wrest land from villagers and artificially control land prices in
DLF City. Still, there is little doubt that KP put his heart into
Gurgaon. ''I had to virtually do all the deals on my own,'' says
KP, ''because the villagers wouldn't sign unless I was directly
involved.'' Considering that the average land holding of a villager
was about 2 acres (DLF has since purchased 3,000 acres of land),
KP spent entire days in Gurgaon villages. The real challenge, however,
was to acquire contiguous tracts of land from families that in some
cases had 30 signatories. Even if one member opposed selling the
ancestral land, the deal wouldn't go through. To solve that problem,
KP would get his men to identify a tau, or a family patriarch, who
could prevail upon all the family members to sell. While a dozen
patwaris did the legwork, KP had to become part of these families
too. Once, he recalls, DLF even had to pay the dowry for a girl
to get her husband's support.
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"K.P. has a knack for getting industry-friendly
policies formulated."
Sushil Ansal, Chairman, Ansal
Properties |
One reason why DLF, KP says, does not have even
one litigation from the villagers is the promptness with which principal
and interest monies were paid back and, as a rule, home delivered.
''Even today, we have a lot of their money lying with us and they
treat us like a mini-bank operating their current accounts,'' jokes
T.C. Goyal, Managing Director of DLF. In the notoriously murky world
of real estate, KP has also managed to introduce transparency in
dealings-especially those of residential units.
That, however, does not mean DLF is a holy
cow. It does have a maze of about 40 subsidiaries through which
the group is controlled, but it is perhaps a measure of Singh's
renowned networking abilities, and a low-key, but efficient public
relations machinery, that there isn't a whiff of scandal surrounding
DLF, and competitors are loath to bad-mouth the company and the
man, even off the record. Yet, DLF does have a running feud with
one of its older apartment projects, Silver Oaks, whose residents
say the company is trying to charge them for common areas that they
contend should be part of the apartment cost itself. Even among
some corporate tenants, "maintenance deposit" that DLF
charges is a sore point.
DLF Tomorrow
So far, DLF has restricted itself to Delhi.
But KP's son Rajiv Singh says that DLF is looking at various options
in places like Bangalore. That would be a different ballgame for
DLF, though. For one, the goodwill that KP enjoys in Haryana won't
be available in, say, Karnataka. Rajiv, however, says that the industry
itself is professionalising, and legacy does not matter. "In
a few years, we will have to take a call on whether family should
continue running the business or should it be handed over to professionals,"
he says. In the same breath, he adds that real estate-be it India
or the US- is a personality business.
How does Rajiv compare with KP? Unlike his
father, Rajiv keeps a low-profile and although he has a reputation
for being a quick decision maker, is perceived as rigid by some.
Also, he gave BT the impression that he was impatient with KP's
business philosophy, which asks DLF's executives not to violate
law, but to do everything in their power to change regulations to
suit DLF's own ambitions. It is not incidental, then, that superlative
lobbying has always been one of DLF's core strengths.
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DLF's signature Gateway Tower, which is shaped
like a cigarette lighter, has become a prominent landmark in
Gurgaon. |
That probably flows from KP himself, who is
as much at ease with a villager as with Fortune 500 CEOs like Welch.
He's phenomenally networked and believes in doing everything in
style. So, be it custom-making paintings for his princely home on
Delhi's tony Aurangzeb Road, or building India's first modern corporate
office (his own) in Delhi, or getting Bill Clinton to address Assocham's
Millennium AGM in December 1999, when KP was stepping down as the
association's president. Says Ansal of Ansal Properties: ''KP has
a knack for getting industry-friendly policies formulated."
Now, KP is pushing for bigger changes in land
rules. He wants archaic land regulation acts to be scrapped, and
the industry to be provided infrastructure status, with all the
fiscal incentives. He's even advocating unrestricted foreign direct
investment into the sector. "We are not scared of foreign competitors.
We have reached a quality level that's as good as any in the world,"
says KP. Even his worst critics agree to that.
When it comes to work, KP is as ruthless as
his friend 'Neutron Jack'. His morning typically starts with a walk
or a session on the golf course. He's in his office by 11:00 am
or so, and works as late as needed. To his managers, KP is a terror.
He is referred to as the 'one-minute' man-managers have to state
their case clearly and succinctly in a minute. Depending on the
merit of the issue, he will either dive straight into the subject
or trash it.
As for the management, it's a small core team
that runs DLF, including, beside him, Rajiv (as Vice Chairman),
Managing Director Goyal, Director (Projects) J.K. Chandra, and K.
Swarup, Vice President (Legal). Most of these men have been with
KP for years, and often had humble origins. Goyal, for example,
was a manager (finance) when KP picked him up in 1981. Today, he
looks after day-to-day operations of DLF, and drives around in a
Mercedes-Benz E-230, identical to what KP and his son have. But
Rajiv is obviously the heir to the DLF empire.
Despite his stiff exterior, KP has a soft core.
In fact, when his wife met with an accident last year, his friends
discovered a new side to him-that of a devoted husband. The family
had gone to Musoorie for the New Year's eve and was flying back
to Delhi when one of their two helicopters crashed, killing all
the five occupants, except KP's wife Indira. KP was supposed to
have sat in the front seat of the helicopter, but one of his Army
buddies Pradeep Mehra bullied him out of it. And KP came with Kamal
Nath in a chopper that followed.
Indira was first taken to Ashlok Hospital and
then to Escorts Heart Institute, where KP literally camped in friend
Rajan Nanda's office and let Rajiv and Goyal run the show. (''How
many CEOs will give up business for their wives?'' asks Thapar of
BILT.) To ensure that his wife got the best care he even read up
relevant medical literature, and by the seventh month of treatment
at the Hospital for Special Surgeries in New York, American doctors
jokingly added MD to his name. Recalls Dr Naresh Trehan, a friend
and Executive Director of Escorts Heart Institute: ''I am reasonably
proud of my administrative skills, but it was amazing how much one
could learn watching KP marshal the medical team around. He was
like the captain of a ship.''
Indira, today, is miraculously back on her
feet. ''I am here today because of him and his efforts,'' says she.
Agrees Paolo Fresco, Chairman of Fiat, who met KP 17 years ago and
helped with Indira's medical treatment: ''KP's strength and courage
have been an inspiration to all who know him.'' And while these
days KP is spending less time at work and more with his wife at
home, he has no plans of giving up what he truly loves: developing
not land, but cities.
WELCH ON SINGH
An extract from Jack Welch's autobiography,
Jack: Straight From The Gut. |
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"The efforts of KP and his friends
worked. They showed us an India and a people that we loved."
Jack Welch, former
CEO, General Electric |
K.P. Singh was a true ambassador
for India. Tall, natty, and aristocratic, he was a perfect gentleman.
He lined up four days of wall-to-wall business meetings and
evening celebrations for us.
After a day of meetings with business and government leaders
in Delhi, including Prime Minister Rajiv Gandhi, a night had
been arranged we would never forget. He had everyone who was
anyone at his compound for a huge party. Two bands played
music, while hundreds of people mingled among pools filled
with flower petals and tables of food from every country around
the world.
What a welcome!
We continued our business meetings for two more days. During
the trip, we were scheduled to select a high-technology partner
who could help develop the lower-end, low-cost products in
medical systems. Chuck Pieper, who had initiated the earlier
Japanese deal with Fanuc, had been promoted to head GE medical
systems in Asia. He had narrowed it down to two finalists,
whom he brought in to see us at a hotel in Delhi. Both were
successful Indian entrepreneurs: One was flamboyant, while
the other was reserved.
Paolo (Fresco) and I loved the first presentation from the
more flamboyant guy, who excitedly presented his plans. The
quiet one, Azim Premji, came in after him and gave a thoughtful
presentation as to why his company, Wipro, was the right partner
for GE. Chuck was convinced that Premji was the one for us.
KP, who sat in on all our meetings, was neutral. He thought
both entrepreneurs were terrific.
After we left, Chuck made his case for Wipro in writing.
Paolo and I agreed to back off and go with Chuck's 50:50 joint
venture with Premji. The medical venture flourished, and Wipro
went on to dramatically expand its software capabilities,
becoming the poster child of India's high-tech industry. Premji
was worth billions, becoming one of the world's richest businessmen.
For our final day in India, KP had arranged visit to the
Taj Mahal. The night before we flew to Jaipur. If we thought
the first night in India was special, we hadn't seen anything
yet.
KP was about to outdo himself. We were greeted at the hotel,
the former palace of the Maharaja, by colourful riders on
elephants and horses. The entire front lawn of the hotel was
done up in fresh flowers in the form of the GE logo.
That evening in Jaipur, the Maharaja hosted a dinner at
his palace. After dinner, just about the largest fireworks
display I ever saw was put on in our honour. We walked up
long, winding passageways to the roof, where we sat on huge
pillows and beautiful old carpets.
This was ''pinch me'' stuff. This was literally the ''royal
treatment''. They really wanted GE to love and invest in India-and
were pulling out all the stops.
The next day, I was struck by the contrasts. Animals filled
the dirt streets as our car wended its way to the Taj Mahal.
The Taj exceeded my expectations in every way. It was a magnificent
structure, glistening in the sun, which gave it an almost
pinkish tint. Behind this beautiful creation, sitting across
the river, was an enormous satellite communications dish-a
picture of the old and the new in one glimpse.
The efforts of KP and his friends worked. They showed us
an India and a people that we loved. We saw all kinds of opportunities
there. After that trip, I became the champion for India.
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