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                | DLF Golf Resorts, which operates KP's day-n-night 
                  golf course, is barely profitable at Rs 11 lakh last year. Revenues 
                  were a modest Rs 6 crore. | 
               
             
            Beginning 
              the mid-80s, KP adopted a bet-the-company strategy. He shifted gear 
              and went on a land acquisition binge. In those days, DLF's resources 
              were limited and ''we had to beg banks for a Rs 20 lakh loan''. 
              To overcome that problem, KP returned to a strategy that Raghvendra 
              Singh (he died on June 13, 2000-three months ahead of his ninetieth 
              birthday) had used in building the Greater Kailash and South Extension 
              townships. He bought land from the farmers on credit, developed 
              it, and paid them after the property was sold. KP cashed in on his 
              father-in-law's goodwill to the hilt.  
             His critics, however, say that not all was 
              hunky dory. That KP used his clout with the local politicians to 
              wrest land from villagers and artificially control land prices in 
              DLF City. Still, there is little doubt that KP put his heart into 
              Gurgaon. ''I had to virtually do all the deals on my own,'' says 
              KP, ''because the villagers wouldn't sign unless I was directly 
              involved.'' Considering that the average land holding of a villager 
              was about 2 acres (DLF has since purchased 3,000 acres of land), 
              KP spent entire days in Gurgaon villages. The real challenge, however, 
              was to acquire contiguous tracts of land from families that in some 
              cases had 30 signatories. Even if one member opposed selling the 
              ancestral land, the deal wouldn't go through. To solve that problem, 
              KP would get his men to identify a tau, or a family patriarch, who 
              could prevail upon all the family members to sell. While a dozen 
              patwaris did the legwork, KP had to become part of these families 
              too. Once, he recalls, DLF even had to pay the dowry for a girl 
              to get her husband's support. 
            
              
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                "K.P. has a knack for getting industry-friendly 
                  policies formulated." 
                  Sushil Ansal, Chairman, Ansal 
                  Properties | 
               
             
            One reason why DLF, KP says, does not have even 
              one litigation from the villagers is the promptness with which principal 
              and interest monies were paid back and, as a rule, home delivered. 
              ''Even today, we have a lot of their money lying with us and they 
              treat us like a mini-bank operating their current accounts,'' jokes 
              T.C. Goyal, Managing Director of DLF. In the notoriously murky world 
              of real estate, KP has also managed to introduce transparency in 
              dealings-especially those of residential units.  
             That, however, does not mean DLF is a holy 
              cow. It does have a maze of about 40 subsidiaries through which 
              the group is controlled, but it is perhaps a measure of Singh's 
              renowned networking abilities, and a low-key, but efficient public 
              relations machinery, that there isn't a whiff of scandal surrounding 
              DLF, and competitors are loath to bad-mouth the company and the 
              man, even off the record. Yet, DLF does have a running feud with 
              one of its older apartment projects, Silver Oaks, whose residents 
              say the company is trying to charge them for common areas that they 
              contend should be part of the apartment cost itself. Even among 
              some corporate tenants, "maintenance deposit" that DLF 
              charges is a sore point. 
             DLF Tomorrow 
             So far, DLF has restricted itself to Delhi. 
              But KP's son Rajiv Singh says that DLF is looking at various options 
              in places like Bangalore. That would be a different ballgame for 
              DLF, though. For one, the goodwill that KP enjoys in Haryana won't 
              be available in, say, Karnataka. Rajiv, however, says that the industry 
              itself is professionalising, and legacy does not matter. "In 
              a few years, we will have to take a call on whether family should 
              continue running the business or should it be handed over to professionals," 
              he says. In the same breath, he adds that real estate-be it India 
              or the US- is a personality business. 
             How does Rajiv compare with KP? Unlike his 
              father, Rajiv keeps a low-profile and although he has a reputation 
              for being a quick decision maker, is perceived as rigid by some. 
              Also, he gave BT the impression that he was impatient with KP's 
              business philosophy, which asks DLF's executives not to violate 
              law, but to do everything in their power to change regulations to 
              suit DLF's own ambitions. It is not incidental, then, that superlative 
              lobbying has always been one of DLF's core strengths. 
            
               
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                | DLF's signature Gateway Tower, which is shaped 
                  like a cigarette lighter, has become a prominent landmark in 
                  Gurgaon. | 
               
             
            That probably flows from KP himself, who is 
              as much at ease with a villager as with Fortune 500 CEOs like Welch. 
              He's phenomenally networked and believes in doing everything in 
              style. So, be it custom-making paintings for his princely home on 
              Delhi's tony Aurangzeb Road, or building India's first modern corporate 
              office (his own) in Delhi, or getting Bill Clinton to address Assocham's 
              Millennium AGM in December 1999, when KP was stepping down as the 
              association's president. Says Ansal of Ansal Properties: ''KP has 
              a knack for getting industry-friendly policies formulated." 
             Now, KP is pushing for bigger changes in land 
              rules. He wants archaic land regulation acts to be scrapped, and 
              the industry to be provided infrastructure status, with all the 
              fiscal incentives. He's even advocating unrestricted foreign direct 
              investment into the sector. "We are not scared of foreign competitors. 
              We have reached a quality level that's as good as any in the world," 
              says KP. Even his worst critics agree to that.  
             When it comes to work, KP is as ruthless as 
              his friend 'Neutron Jack'. His morning typically starts with a walk 
              or a session on the golf course. He's in his office by 11:00 am 
              or so, and works as late as needed. To his managers, KP is a terror. 
              He is referred to as the 'one-minute' man-managers have to state 
              their case clearly and succinctly in a minute. Depending on the 
              merit of the issue, he will either dive straight into the subject 
              or trash it.  
             As for the management, it's a small core team 
              that runs DLF, including, beside him, Rajiv (as Vice Chairman), 
              Managing Director Goyal, Director (Projects) J.K. Chandra, and K. 
              Swarup, Vice President (Legal). Most of these men have been with 
              KP for years, and often had humble origins. Goyal, for example, 
              was a manager (finance) when KP picked him up in 1981. Today, he 
              looks after day-to-day operations of DLF, and drives around in a 
              Mercedes-Benz E-230, identical to what KP and his son have. But 
              Rajiv is obviously the heir to the DLF empire. 
             Despite his stiff exterior, KP has a soft core. 
              In fact, when his wife met with an accident last year, his friends 
              discovered a new side to him-that of a devoted husband. The family 
              had gone to Musoorie for the New Year's eve and was flying back 
              to Delhi when one of their two helicopters crashed, killing all 
              the five occupants, except KP's wife Indira. KP was supposed to 
              have sat in the front seat of the helicopter, but one of his Army 
              buddies Pradeep Mehra bullied him out of it. And KP came with Kamal 
              Nath in a chopper that followed. 
             Indira was first taken to Ashlok Hospital and 
              then to Escorts Heart Institute, where KP literally camped in friend 
              Rajan Nanda's office and let Rajiv and Goyal run the show. (''How 
              many CEOs will give up business for their wives?'' asks Thapar of 
              BILT.) To ensure that his wife got the best care he even read up 
              relevant medical literature, and by the seventh month of treatment 
              at the Hospital for Special Surgeries in New York, American doctors 
              jokingly added MD to his name. Recalls Dr Naresh Trehan, a friend 
              and Executive Director of Escorts Heart Institute: ''I am reasonably 
              proud of my administrative skills, but it was amazing how much one 
              could learn watching KP marshal the medical team around. He was 
              like the captain of a ship.'' 
             Indira, today, is miraculously back on her 
              feet. ''I am here today because of him and his efforts,'' says she. 
              Agrees Paolo Fresco, Chairman of Fiat, who met KP 17 years ago and 
              helped with Indira's medical treatment: ''KP's strength and courage 
              have been an inspiration to all who know him.'' And while these 
              days KP is spending less time at work and more with his wife at 
              home, he has no plans of giving up what he truly loves: developing 
              not land, but cities. 
            
               
                 WELCH ON SINGH 
                  An extract from Jack Welch's autobiography, 
                  Jack: Straight From The Gut. | 
               
              
                 
                  
                    
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                       "The efforts of KP and his friends 
                        worked. They showed us an India and a people that we loved." 
                        Jack Welch, former 
                        CEO, General Electric | 
                     
                   
                  K.P. Singh was a true ambassador 
                  for India. Tall, natty, and aristocratic, he was a perfect gentleman. 
                  He lined up four days of wall-to-wall business meetings and 
                  evening celebrations for us. 
                   After a day of meetings with business and government leaders 
                    in Delhi, including Prime Minister Rajiv Gandhi, a night had 
                    been arranged we would never forget. He had everyone who was 
                    anyone at his compound for a huge party. Two bands played 
                    music, while hundreds of people mingled among pools filled 
                    with flower petals and tables of food from every country around 
                    the world. 
                   What a welcome! 
                   We continued our business meetings for two more days. During 
                    the trip, we were scheduled to select a high-technology partner 
                    who could help develop the lower-end, low-cost products in 
                    medical systems. Chuck Pieper, who had initiated the earlier 
                    Japanese deal with Fanuc, had been promoted to head GE medical 
                    systems in Asia. He had narrowed it down to two finalists, 
                    whom he brought in to see us at a hotel in Delhi. Both were 
                    successful Indian entrepreneurs: One was flamboyant, while 
                    the other was reserved. 
                   Paolo (Fresco) and I loved the first presentation from the 
                    more flamboyant guy, who excitedly presented his plans. The 
                    quiet one, Azim Premji, came in after him and gave a thoughtful 
                    presentation as to why his company, Wipro, was the right partner 
                    for GE. Chuck was convinced that Premji was the one for us. 
                    KP, who sat in on all our meetings, was neutral. He thought 
                    both entrepreneurs were terrific. 
                   After we left, Chuck made his case for Wipro in writing. 
                    Paolo and I agreed to back off and go with Chuck's 50:50 joint 
                    venture with Premji. The medical venture flourished, and Wipro 
                    went on to dramatically expand its software capabilities, 
                    becoming the poster child of India's high-tech industry. Premji 
                    was worth billions, becoming one of the world's richest businessmen. 
                   For our final day in India, KP had arranged visit to the 
                    Taj Mahal. The night before we flew to Jaipur. If we thought 
                    the first night in India was special, we hadn't seen anything 
                    yet. 
                   KP was about to outdo himself. We were greeted at the hotel, 
                    the former palace of the Maharaja, by colourful riders on 
                    elephants and horses. The entire front lawn of the hotel was 
                    done up in fresh flowers in the form of the GE logo. 
                   That evening in Jaipur, the Maharaja hosted a dinner at 
                    his palace. After dinner, just about the largest fireworks 
                    display I ever saw was put on in our honour. We walked up 
                    long, winding passageways to the roof, where we sat on huge 
                    pillows and beautiful old carpets. 
                   This was ''pinch me'' stuff. This was literally the ''royal 
                    treatment''. They really wanted GE to love and invest in India-and 
                    were pulling out all the stops. 
                   The next day, I was struck by the contrasts. Animals filled 
                    the dirt streets as our car wended its way to the Taj Mahal. 
                    The Taj exceeded my expectations in every way. It was a magnificent 
                    structure, glistening in the sun, which gave it an almost 
                    pinkish tint. Behind this beautiful creation, sitting across 
                    the river, was an enormous satellite communications dish-a 
                    picture of the old and the new in one glimpse. 
                   The efforts of KP and his friends worked. They showed us 
                    an India and a people that we loved. We saw all kinds of opportunities 
                    there. After that trip, I became the champion for India. 
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