Xenophobia
Courtesy Osama
bin laden, Saddam Hussein and ''dear leader'' Kim Jong-il (of North
Korea), the world is going to be edgier than before. Global economic
slowdown will make countries suspicious of each other, and especially
of those that are taking their jobs away-like India. Corporate India
will need the government's support in creating goodwill.
Globalisation
An ironic result
of the preceding trend, companies will need to open offices and
warehouses in countries that are a) close to the customer, b) offer
more cost-effective labour, or c) are politically safer. There is
a compelling business case to arrest the backlash against outsourcing,
which is of special concern to it and it-enabled services.
On the whole, the world will be tighter knit.
Global Headhunting
Given the costs
of hiring a global executive, only a handful of companies in India
currently do this. But as more firms scout international markets
for business and more contemporary business practices, they will
increasingly hire global executives in key positions, such as marketing,
designing, and R&D. Instead of the global execs adapting to
Indian culture, it will be the other way around.
Pay For Performance
Unless you are
working in financial services, it, or FMCG, you still work for a
fixed annual salary. Well, that's about to change. Why? Your company-and
increasingly its peers in industry-wants more bang from its wage
buck. That means you either step up on the gas or take a hit for
missing targets. It's such a beautifully evil idea that it's a wonder
it took so long coming.
Focus On Core Competence
Yeah, yeah, infotech
is booming again, biotech looks seductively profitable, and healthcare
may just be what you need to put your old mill land to use. But
if you are one of our typical CEOs, you will do no such thing. Instead,
you will look for ways to grow your commodity business bigger and
more profitable. In other words, stick to your knitting.
Invest In IT
Never mind that
your new tablet pc hasn't even been unpacked. But your CTO, CFO,
and CMO are all going to hanker for a bigger it budget. And in case
you already spent Rs 100 crore last three years on it, you'll be
looking for ways to make the investment pay. After all, a world
without PCs and the internet is unimaginable, right?
Psych Out The Customer
You know why your
CXOs want that big-ticket investment in it? It is because that's
going to help them understand and serve their customers better.
Your CMO will know precisely why the new line of CTVs is flying
off the shelf in North, but gathering dust in South. They call it
customer relationship management, or CRN-yep, that's software too.
Process Improvements
Admit it. Your
factories and your supply chain are an Augean stable of inefficiency.
The more you clean them, the more your bottomline grows. For the
last several years, you have had your Herculeses working on process
improvements. But the need to combat slowdown and go global means
you are going to make them work overtime. Yee-hah!
Pull Up R&D
Product innovation
and development is the long-term game. You avoided playing that
for a long time, but there's no escaping now. Therefore, it doesn't
matter whether you are a pharmaceutical company or a garment exporter.
You just have to invest in R&D to come up with better drugs
and better ways of stitching that shirt button.
Play Hard
Finally, newer
technologies and growing prosperity will mean that you not only
work hard, but play harder. If you've been the oppressed salary
man all these years, then you are going to be more adventurous in
what you wear, what you drive, and how you spend your vacations.
Why? Because your dreams have never been closer to reality. Good
luck.
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