March
14, 1998, 8.00 am. Vinod Saxena swerves his new Esteem through the
gates of one of India's largest cement factories in central India.
He responds to the gatekeeper's salute with an exaggerated gesture
of the hand. It is his 35th birthday, he has just become the logistics
and commercial manager of the company, and is looking to make senior
manager in three years, general manager in another three, and who
knows, maybe director after that.
March 14, 2003, 8.00 am. Vinod Saxena takes
a rather cautious turn in his sputtering Esteem to enter the same
gates. He fails to acknowledge the gatekeeper's salute. His mind
is preoccupied with the thought that on his 40th birthday, the only
bright part of his life is that he still has a job. The de-layering
exercise undertaken by the company in 2000 eliminated the senior
manager position, and as for the general manager post, well, the
signals he gets are that a young gee-whiz MBA would get it. It's
all part of the 'restructuring'-which requires 'risk-taking ability'
and other hot credentials that he's deemed too old to possess. A
father of two with a home loan to pay off, he's not their man. He
is just another disillusioned manager. A member of a tribe "that
has been growing in numbers over the last three or four years",
according to Ronesh Puri, Managing Director, Executive Access.
DISILLUSIONED MANAGERS...
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»
Are stagnating in their jobs
» Feel
unwanted by the firm
» Often
need a new skill-set
» Often
lose their touch |
...BUT THEY MUST...
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»
Stay alert no matter what
» Get
new skills to keep up
» Think
ahead of present roles
» Consider
entrepreneurship |
Stagnation Rut
It's happening to more people than they'd publicly
admit. The mid-life stagnation crisis. The kind that takes hold
once the haughty exuberance of youthful ambitions give way to a
sombre reality check-and the realisation that one is nowhere close
to the corner office, and will never be. In fact, as the pyramid
tapers upwards, one may even be closer to-shudder, shudder-'deadwood'.
"Managers sometimes have aspirations that
are disproportionate to their capabilities," sighs Satish Pradhan,
Executive Vice President, Group hr, Tata Group. But that's not the
whole story. Capable managers, after all, are also victims of job
disillusionment. Their only problem is that they're too old for
young jobs and too young to call the shots. You may blame it, in
part, on the last decade's wave of 'lean operations'. The theory?
Modern corporations need strategy makers on top, and nimble execution
armies on the ground, and the two layers are linked by it systems.
This leaves the role of middle managers hazy. Or worse, clear. Clearly
redundant.
"Organisational hierarchies have crashed,"
says Ajit Isaac, CEO, People One Consulting. What happened in the
US in the aftermath of its 1991-92 recession has been happening
in India. The Indian mid-level manager is under pressure. Explains
R. Sankar, Country Head, Mercer: "You're pounced on from above
(by the senior management), and you're pounced on from below (by
the younger generation of managers)."
Often, the middle manager neither gets to direct
the strategy, nor swell his chest for achieving ground-level micro-targets.
As one manager put it, "They don't need my brains, and they
don't need my limbs." Worse, the accumulated years of greying
around the temples without any direct action have dulled the senses,
and this makes it all the more frustrating once given the chance
to perform a top or even ground-level task. "I can't say they
never tested me," says a 43-year-old executive who quit a mid-sized
firm, "but I found I had wasted away whatever feel I did have
of the market's dynamics once upon a time, so I just couldn't get
anything right."
The younger recruits, meanwhile, have entirely
new skill sets that the older lot never had the privilege of, particularly
in the use of it. Plus, they are far more global in their orientation-and
a whole lot more ambitious, ready to snap at middle managers' heels.
"Not too long ago, managers at the entry level would wait patiently
for two-to-three years for a promotion. Today, they have an appetite
for faster success," observes K. Pandiarajan, Managing Director,
Ma Foi Management Consultants. For many greying managers, that's
scary. "There was a time I used to laugh when sprightly young
recruits told me they wanted my chair in three years," says
a disillusioned manager, "but now I start wondering where I'll
go. The sad part is that turning entrepreneur is the only real option,
and with a family to support, that's too risky."
Just recently, the supply-chain general manager
of a Delhi-based multinational consumer durables company, met with
a head-hunter. "Get me out of here," he groaned. Later
the same day, the same headhunter was visited by the general manager
(marketing), the general manager (finance) and a vice president
from the same company. All four hitting 40, all four seeking an
immediate job shift. What prompted the exodus? The company had taken
aboard a new CEO-younger than them-with a clear mandate to 'trim
the flab'.
All's Not Lost
Of course, there are plenty of training-obsessed
firms that ensure that no manager stagnates in his job. In fact,
several firms believe that middle management remains vital, not
merely as a repository of non-database information, but also as
a perspective-feeding group for senior management. Moreover, there's
succession to think of. These managers may not be calling the shots
now, but at least a few ought to be thinking of themselves as CEOs-in-waiting.
They outght to be watching the top's strategies carefully enough
to gain indirect experience, just in case.
But if that's no more than wistful thinking,
and the reality is a lot more sobering, striking out on one's own
may be the best option. It's something any business person worth
his salt ought to get excited by. After all, the world of business
ought to be populated by risk-takers, not paycheck-takers. "Most
of us value our careers more than anything else," rues Sankar,
"So even if we are dissatisfied with our jobs, it is inconceivable
for us to do anything else." That's the sort of inertia that
needs to be smashed.
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