APRIL 27, 2003
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Q&A: Charles J. Fombrun
"There is a direct correlation between reputation and market capitalisation. Reputation has to be treated as an asset, measured as an asset." Thus spake Charles J. Fombrun, reputation guru, Professor at New York University's Stern School of Business, and Founding Director of the Reputation Institute. For more, log on.


Q&A: Keith Smith
Keith Smith—not to be confused with a Hot Springs Arkansas-based egg marketer by the same name—lives in Hong Kong, as the boss of an idea-hatchery. More specifically, as the Regional Chairman of the Asia pacific operations of TBWA. His most significant 'business coup'? Swinging the Wonderbra account.

More Net Specials
Business Today,  April 13, 2003
 
 
Driving M&A
The OK to sale of telco licences augurs well.
Rajiv Chandrasekhar: Now he can breathe easy

After hanging fire for nearly six months, the approval for sale of telecom service licences came from the Union Cabinet on March 25. Earlier, telcos could change hands, but not sell licences. That came in the way of potential mergers in the industry. The recent decision ''makes consolidation easier,'' says Rajeev Chandrasekhar, CEO of BPL Innovision and Chairman of the Cellular Operators Association of India (COAI). In fact, some telcos are already gearing up for consolidation. Hutchison, for instance, is in the process of amalgamating the three independent cellular circles of partner Essar with the seven it operates and has been the first to take advantage of the cabinet decision. It is acquiring Escort's Punjab licence for close to Rs 150 crore.

What You Watch
Commodity Clamour
The New News Paradigm
Annus Memorabilis
The Rs 5 Challenge
Five Things to Watch Out For This Fiscal

However, if you are expecting a wave of mergers to sweep through the industry, you'd be disappointed. With cellular rates falling almost every month, courtesy competition from the CDMA-based limited mobile (or wireless in local loop, will) service providers, investors are wary about the cellular operators' ability to turn in profits. ''Investor sentiment is at an all-time low,'' quips Chandrasekhar. The sentiment could change overnight if the government were to allow intra-circle sale of licences as well. That would allow the stronger competitor to buy out his weaker rival in the same circle. ''Why do we need seven service providers in one circle?'' questions Vimal Bhandari, Executive Director, IL&Fs. However, in the interest of competition, the government is unlikely to offer any such sweeping concession to the industry. Poor operators, happy customers.


What You Watch...

...Isn't always easy to tell. Especially to those marketers, who spend crores of rupees every year on TV ads, building their brands. Consider the two tables alongside. A marketer taking a call on advertising slots should have no problems, right? After all, two-thirds of viewers choose to watch news. And that decision is made easier by the fact that ''watch when there's nothing better'' shows like the film-based countdowns are low on viewer involvement and high on serendipity. So news wins, countdown show loses, right? Not quite. Unless there's hard news-like the Gulf war-on, interest in news can dip to a low 17.8 per cent. So? ''Depending on your marketing objective, 'watch when...' programmes may be better for driving familiarity with an audience untouched by your brand,'' says V. Balasubrammanium, Director (India), WPP Marketing's Advanced Techniques Group.


PINCH
Commodity Clamour

It isn't as glittery as gold and marketers aren't alchemists either. So what's so attractive about selling something as plebian as salt? If that's a question you were to ask Ravi S. Naware, Chief Executive, ITC Foods, expect a sagacious smile followed by an evangelical discourse on the opportunities of packaging the commodity as a lifestyle product. But the fact is that at nearly 25 per cent, the Rs 550-crore branded salt category, dominated by Tata and HLL, has been growing faster than other staples. Why? ''Branded salt was better evolved than some other like atta or sugar,'' says Jagdeep Kapoor, CEO, Samsika brand consultancy. Result: Enter ITC's Aashirvaad salt, preceded by Aashirvaad atta and rice-all in a span of 10 months. ''Our existing retail network is big and strong enough for us to cut through the clutter,'' says Naware. Coming up next from ITC Foods: branded spices and cereals.


Headlines Today
The New News Paradigm

Firing the latest salvo in the Rs 225-crore market for news channels, TV Today Network-part of the India Today Group, which also owns Business Today-launched its, and the country's first, 24-hour English news channel, Headlines Today, on April 7. The free-to-air channel-whose sister Hindi news channel Aaj Tak claims a 63 per cent share among news channels in the Hindi speaking markets-is targeted at the 18-to-34 year old, well-educated, English-speaking audience across all Indian cities. ''The channel will cater to those who want short, sharp, condensed and sleekly-presented news,'' says G. Krishnan, CEO, TV Today Network.

Starting with a strong distribution network (of 16-million cable & satellite households at launch), Headlines Today will quickly move to 25-million C&S households within a month, claims Krishnan.


Annus Memorabilis
Top 10 events that marked 2002-03.

The World Cup Strikes
India didn't win it, but advertisers and set had a field day.

Dhirubhai Ambani Dies
The story of India's most famous, and controversial entrepreneur, came to an end.

CDMA Comes To Town
The alternative, limited mobility telephony enters the booming telecom market.

Taj's 100 years
Built before the Gateway of India, Mumbai's landmark hotel completes a century.

The Tech CEO Show
Starring Bill Gates of Microsoft, Scott McNealy of Sun, and Michael Dell of Dell Computers.

Indian IT's Rude Shock
Indian techies get arrested, and nations protest over loss of IT-related jobs to Indians and India.

Jaswant's Moment
The aristocrat among politicians presents his maiden budget-amidst cheers from the middle class.

Ratan Tata Retires
The most-respected name in corporate India retires as Executive Chairman of Tata Sons.

Enter The Guru
Bollywood discovers that crossover movies sell. Enter The Guru, Bend It Like Beckham, American Desi...

Return Of The Native
Global Indians converge in Delhi to schmooze and brainstorm at a Pravasi Bharatiya Divas.


The Rs 5 Challenge
Living on a Rs 5 per transaction guideline.

It was with mixed feelings that I woke up that morning-my wallet was reasonably full, but my editor had set a Rs 5 a transaction limit, the result of a particularly bright idea (at least, I thought so) I had sent in on companies launching products at price points between Re 1 and Rs 5. ''Live it,'' I was told, ''and write about it.'' And so began my sustenance-grade odyssey.

Breakfast: As an out-of-town reporter at the start of his career living alone in Mumbai, this has never been a big meal for me. A Nescafe Redimix (Rs 3.00) and a packet of Parle G biscuits (Rs 2.00) suffice.

Clothes: I find out I can get a packet of Ariel or Surf Excel for Rs 3.00 but use some Andersen-style accounting to convince myself that my monthly arrangement with the maid (and the half kilogramme pack of Tide-Rs 65) can't cost over Rs 150 a month, or Rs 5 a day.

The Bath: The Lux soap alone set me back Rs 5, but it should last a fortnight and I propose to amortise its cost over that period. The Clinic Plus shampoo sets me back Rs 2.50. I am still within the limit.

The Grooming: That amortisation thing comes to the rescue again: Fair & Lovely @ Rs 5.00 (yup, some men use it); Parachute coconut oil @ Re 1.00; and Lifebuoy family talc at Rs 2.00

The Commute: I am told you can travel reasonable distances by bus for that amount in Chennai, Bangalore, and Delhi. My first class train pass from Borivilli to Churchgate cost just Rs 500, which works out to much less than Rs 5 a pop.

Communication: I work out the day's communication strategy on my journey in. I shall only take mobile to mobile calls; use the office phone for all other calls; and not send more than five SMS messages.

Lunch: I bribe the office peon with a cigarette (within limits) to buy a packet of Maggi (Rs 5.00) and cook it for me in the pantry.

Medication: Noodles always give me a heartburn; this time is no different. I send the peon out for some antacid. He comes back with Eno fruit salt (Rs 4.00) and, since the pharmacist had no change, Nestle's Activ throat soother (Re 1.00).

Tea: It is going to be 6.00, my ordeal is nearly complete, and I am ravenous. I can choose between Cadbury's Five Star, Perk, or Dairy Milk (all Rs 5.00), Britannia's Little Hearts (Rs 4.00), and a Coke (Rs 5.00). I fudge and successfully pester my chief of bureau to sponsor a trip to the streetside chaat vendor. I still have some Eno left.


CALENDAR
Five Things to Watch Out For This Fiscal

BPCL and HPCL will be divested, and Reliance could get the off-the-shelf petrol-retailing infrastructure it has set its heart on.

India will have a new finance secretary in June when S. Narayan retires. The hunt is on

The Conditional Access System may finally be implemented; it will redefine the broadcast business in India.

Indian Hotels' MD R. Krishna Kumar will turn 65 and retire; Executive Director Zubin Dubash could succeed him.

The vat mess will continue to play itself out over the rest of the year. Already the BJP has distanced itself from the pro-vat brigade.

 

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