Frankly,
the oft recommended objective of creating a powerful "Made
in India" brand is somewhat akin to the mythical search for
the Holy Grail: a profound concept, immensely desirable, inevitably
inspiring, always elusive and, in reality, illusory. I say this
not because it is beyond our grasp, but because time and trade
are making the country of origin increasingly unimportant and,
in fact, irrelevant.
That may sound irreverent, but consider the
facts. There was a time when country of origin labels genuinely
helped to build confidence among buyers, especially the general
public. Today that role is played by brands. You do not buy a
Sony because it was made in Japan but because it is a Sony product.
When you buy an Apple or Microsoft product, you do not ask where
it was made. In fact, the chances are that these products were
made in China! Increasingly, many countries participate in creating
a single product. Even Swiss watchmakers, successful in perpetuating
the Swiss Made cachet, source components from Asia, requiring
that only the watch movement and watch assembly, worth a fistful
of dollars, be Swiss. But the final product sells for a fortune!
Country of origin labels are essentially
relics of an economic imperialism that is both past and passé.
If people still sing the country of origin tune, be assured it
is a swan song. In fact, I believe that a time will soon come
when many country of origin labels will be labelled as acts of
deception-which is what they are, unless a very large proportion
of value is added in that country (which most often is not the
case).
Having said that, let me also admit that
country negatives as perceived by people worldwide will always
prove a hindrance to brand acceptance. Japan struggled with an
adverse image after World War II, as have Taiwan, Korea and China
in more recent times. And there's the rub as far as India is concerned.
India conjures up many negative images in
the mind of the global common man. At best, India is an enigma.
Space exploits, nuclear weapons, it successes, the Taj Mahal and
yoga co-exist with an image of a country backwardly rural, scarred
by urbanisation, driven by religious and ethnic discords, riddled
with corruption, its democratic institutions held hostage to criminals.
The fact is that we are a most heterogeneous
country and media's preoccupation with the bad news can scarcely
help. Public relations exercises and advertising will not change
these seedy images with which foreign minds have been seeded.
The reality itself must change. As Indians struggle to establish
their brands and products in overseas markets, they are keenly
aware that great brands do not bloom like lotuses out of malodorous
pools.
We are moving into a situation of oversupply
as multitudinous developing countries of the world choose
exports as their route out of poverty. Competition will be
ruthless |
Yet, Indians venturing to establish brands
and products abroad have many things going for them. We have access
to enormous talent-managerial, engineering, marketing, computing,
design, and so on. We have an unerring eye for business. We are
familiar with the institutions and processes of global commerce.
We speak English. We emulate the lifestyles of the rich and famous
in Europe and America and are at ease among them. And, thanks
to many years of economic misrule at home, we have many sympathetic
members of the Indian diaspora who have acquitted themselves with
distinction and are willing to do their bit for their country
of origin. In this respect, country of origin still matters!
Fortunately also, the corporate executives
with whom we deal have a more refined understanding of India and
Indians. A global business class is emerging that is looking for
strengths even as they are wary of others' weaknesses. They are
keen on building transnational partnerships and relationships.
And they are thinking long term.
It is for this reason that it often makes
sense to grow foreign trade not through the brand route but through
the product route: from supplying components to supplying sub-assemblies
to supplying finished products. China wisely chose this route
and is only now venturing along the brand path. For many of us
in India, the route of launching our own brands, marketing our
own products and seeking the shelf space of wary retailers must
await better times-when there is a keener understanding among
the common folk of other countries that heterogeneous India, like
the Hindu Pantheon, has multiple avatars!
There is, of course, rather less honour,
glory and money in making products or parts thereof for others.
Riches and fame come with brands. But so also does risk. We are
moving into a situation of oversupply as the multitudinous developing
countries of the world choose exports as their route out of poverty.
Competition will be ruthless. Mortality will afflict many corporations.
Risk minimisation then becomes a cardinal principle. There is
safety of sorts in taking marketing risks out of the paradigm.
The focus, then, has to be the quality of the product, its cost,
and the reliability of our business practices and principles.
I get the feeling that not enough is being done at either governmental
or industry level to ensure the quality of the products we export
and the business practices that we espouse in dealing with foreign
buyers. Exporters need to remember that they have an obligation
both to themselves and to their country.
I believe that if there is anything that
can dispel the negatives currently associated with India,
it will be creating innovating products for the developed
nations of the world |
Launching a brand overseas is altogether another
ball game. For one thing, you are no longer competing with underdeveloped,
low-cost supplier nations but with powerful players in high cost,
highly developed consuming nations. Your enemies are now much
bigger, the cost of battle is much more expensive, and the outcome
is survival. Here, there is no "live and let live".
Apart from requiring a deep understanding
of consumer behaviour i.e., likely responses to the product and
its positioning and promotion, as also having deep pockets, you
won't get far with just another mouse-trap or even a better mouse-trap.
Innovation is the name of the game. At one end of the innovation
spectrum is a clever new way of meeting an old need as with xerographic
copying machines, mp3 players and digital cameras. At the other
end of the spectrum is creating a whole new need-as with computers,
email and mobile telephony. But wherever you are in the spectrum,
design is crucial. And design must become our destiny.
India has all the ingredients needed for
becoming an important design centre: it has outstanding engineers
and software developers; it has excelled in the design of industrial
projects; it has a strong artisan culture, and it conducts much
of its business in English, the international language of commerce.
We now have to make the transition to designing excellent industrial
products-sophisticated engineered goods.
The world is now witnessing the deconstruction
of businesses and of manufacturing processes on a monumental scale.
Going are the days of vertical integration. And with this disintegration
at work, design is increasingly becoming a bought-out item. This
phenomenon not only opens out the huge door of design but it creates
an opportunity to go beyond designing to creating well designed
and (sometimes) futuristic products.
Here is an opportunity that is waiting to
be seized. I believe that if there is anything that can dispel
the negatives currently associated with India, it will be this:
creating innovative products for the developed nations of the
world. And it is a pity that so little has so far been done to
develop this capability. It is to be hoped that Indian industrialists
(how many of our business tycoons have fled the advancing Chinese
typhoon?) will shed their fears of manufacturing, see the opportunities
that design and manufacturing present and take giant leaps forward.
Unfortunately, the reverse has been happening
in recent years. Millions of industrial jobs have been lost and
the industrial workforce has shrunk. I strongly maintain that
developing a strong and rapidly expanding industrial base is the
surest way of creating jobs and national wealth and finding our
way out of poverty. And much of that industrial base has to be
used to make products for the rich people of rich countries. Progress
can only be tardy when that industrial base is used solely or
even chiefly for making products for the poor and the miniscule
rich of our country. We have to follow the pug marks of the Asian
Tigers. And progress will be very much worse than tardy if those
who take decisions in big business houses take fright from the
rough and tumble of manufacturing and leave the field to their
smaller brethren in India or to the Chinese behemoth.
Perhaps Business Today can help the process
of making India a great design and manufacturing centre. We may
not be able to make the Made in India a preferred brand. But we
should certainly be able to rescue it from being a deferred brand.
The author is former VC
and MD of Titan Ltd
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