John
H. Patterson, who, between 1884 and 1921, founded and ran in the
US the National Cash Register Co., now better known as NCR, adopted
blunt methods when he had to sack executives, which, incidentally,
he did pretty often. Once, he is said to have set afire an executive's
desk and chair on the company's lawns to get across the message.
Patterson had other idiosyncrasies, which he was never inhibited
from demonstrating: executives were weighed and measured twice a
year and NCR's board even had a 'face reader' who assessed Patterson's
executives (Fortune, November 18, 2002). As CEO, Patterson was a
tyrant and he got his just desserts when he and some of his senior
colleagues were convicted for various violations. It would be hard
to find a CEO like Patterson in today's US corporations, despite
the rash of misdemeanours that have surfaced recently in Corporate
America and the tarring of those once prestigious three letters
in upper case.
To be fair, Patterson cannot strictly be classified
as a CEO. For, with most of NCR's stock owned by him, he was more
an owner than a hired chief executive. But he was one of a dying
breed of Corporate America's owner-entrepreneurs, who by the early
part of the 20th century had passed the baton on to hired 'outsiders'
to run their companies and report to a board of non-executive directors.
In Corporate India, although
not much publicised, there have been cases of Patterson-like behaviour.
The head of a Delhi-based family owned group has been known to rough
up his senior executives, on one occasion slapping one of them in
public. Another boorish takeover tycoon laced his speech liberally
with abuses and scatological references at board meetings, directing
his ire at his managing directors, whom he openly referred to as
"servants".
In many respects, Corporate India still resembles
pre-20th century Corporate America, with owner-managers calling
the shots at most big companies. Of the top 50 Indian companies
(I have deliberately left out the MNCs) on the BT 500, just 15 companies
have CEOs who are not owners. Of them, four belong to the Tata group
and one, an infotech firm, is a relatively new company where the
current top management almost entirely comprises the founders who
began it all. Discounting these-the Tata companies because non-owner
managers have traditionally run them-it seems that just 10 of the
50 most valuable Indian companies are run by hired CEOs. The rest
are still managed by owners-some of them first generation entrepreneurs,
others second or third or even fourth-gen owners.
Some of these companies, like Dabur India or
Zee Telefilms, have tried hiring CEOs from outside and then reverted
to being family-managed. In some cases, the hired CEOs were fired
but none, of course, by methods that Patterson used to adopt. Corporate
India is boringly dull by Patterson's standards. Even when CEOs
are actually fired, it is done coyly. The boards of the companies
play it down, the media is uncharacteristically lenient and even
shareholders create little fuss. It is de rigueur to label what
is actually a sacking, as a CEO's own decision to move out, saving
him face.
But at very few large Indian companies and
business groups, are owners willing to give up control and vest
executive powers to an outsider. At India's largest private sector
group, Reliance, though professional managers head different businesses,
duly empowered and accountable, the chief executive's role is firmly
with the Ambani brothers. For nearly every other business family
it is the same. Even though there may be a hired CEO, who runs operations,
when it comes to key decisions on business strategy it is the owner
who calls the shots.
To be sure, there is nothing necessarily wrong
with that. After all, successive generations of owner-families can
throw up winning managers. Except that as long as Indian companies,
especially the large groups, continue to be predominantly owner-managed,
they will be unlikely destinations for the best managers, particularly
now, when they are faced with an increasing number of opportunities
from MNCs-both in India and abroad.
-Sanjoy Narayan
REPORTER'S DIARY
A Taste Of China
Chinese manufacturers display their might at
New Delhi's international trade fair.
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The China Fare: (From top) An aerial
view of the Chinese pavilion; and visitors take a closer look
at the motorcycles monto Motors has on offer |
Why
does the Indian government hate us so much?" asks Chen Yan
Yang in relatively fluent English. Chen is sitting in his 9 sq metre
stall inside Hall 18 at Delhi's Pragati Maidan, which is playing
host to the 22nd India International Trade Fair (IITF), and his
agonised question is actually in reply to a question I had asked
him: Does Xiagoing Jituan Fork Lift Plant, which Chen is representing
at the 14-day fair, plan to sell fork lifts in India? The first
part of his answer was a cautious No, and this-the longer latter
half-was the impassioned explanation of why not. I try my best to
assure Chen that that's not the case, but the man has made up his
mind.
But how could he? Did he not see, for instance,
the crowd streaming into Hall 18, where companies from 17 different
countries have their wares on display? How could he also not notice
that the country that hogged the most space and-not necessarily
because of a mathematical correlation-attracted the most visitors,
was China? Obviously, China's reputation as a price warrior is a
secret known not just to merchandisers and traders. And this Saturday
morning, there seemed to be plenty of bargain seekers around. In
fact, I am told that by the time the exhibition winds up on November
27, over 12 lakh visitors would have walked through the China stalls.
There are 118 Chinese companies here displaying
products ranging from chinaware to clothes, from food products to
rubber parts. Most of the products aren't on sale and the few that
are, aren't exactly cheap. But what surprises me is the presence
of half-a-dozen Chinese two-wheeler manufacturers-never mind that
Automotive Research India (ARAI) has been failing one Chinese bike
after another on the pollution test. But that may soon change. The
Zongshen Group, for instance, had on showcase a 125-cc motorbike
made especially for India. Priced at Rs 35,000, the motorcycle is
said to be Euro II compliant. ''We are scouting for an Indian partner
and we are talking to many companies here,'' Tang Shuli, Zongshen's
Director (Law and Policy) tells me.
Next to Zongshen is Monto Motors. Its General
Manager (Marketing), R. Chibbar takes me over to the Monto bikes.
He shows me the 110-cc Cosmo Bright that the company launched in
India in March this year. It costs Rs 33,000-Rs 5,000 more than
the cheapest 100-cc bike on the market, the Bajaj Boxer. One reason
why it has sold just 9,000 units so far. Yonder, there's the Cosmo
Cruiser-a 150-cc cruiser that Monto plans to launch some time in
the middle of next year at a price of Rs 55,000. The Heros and Bajajs
better watch out.
There's more than just two-wheelers or household
appliances on offer. Porcelain ware, utensils, clothes...they don't
call China factory to the world for nothing. I am tempted to pick
something up, but then I hear that the Consortium of Women Entrepreneurs
of India next door has some great bargains going. Casting one last
glance to see if I can spot Chen, I make my way out. Sorry, Mr Chen.
-Swati Prasad
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