I
push the companies I work with to innovate, and be among the first
few in the field of their choosing. I'm certainly not as old as
people who tend to simplify life into rhyming proverbs -- nevertheless,
I find myself saying "The trend is the end".
My reasoning is that the top three or four companies in any sector
tend to take 80-90 per cent of the value in that field and those
that come after will have to fight for scraps. So it's economically
worthwhile to be among that first handful of companies in a new
field. Look at any business, from toothpaste to television -- it's
the top four or five companies that make most of the profits.
Now when journalists see a few
companies in a field starting up, they call it a "trend". Nothing
wrong so far. But if we were to take heed from this "trend" and
start a business in that space, it may not be the sensible thing
to do. Because, if something is declared a trend, it means the future
leaders in the space are likely to be at work already -- and the
sector's probably dead for anyone else. Hence, "the trend is the
end".
Counter-intuitive it might seem -- but an interesting premise nonetheless.
And food for thought for all of us who want to start yet another
call centre or bioinformatics business. To me, those sectors went
'dead' for newcomers years ago.
Lately, though, I've been thinking of a caveat to this belief. I
call it the first mover disadvantage. I'm often asked about the
success of an Amazon or a Yahoo or Google or eBay. Or even a Microsoft
or Starbucks. The truth is that none of these companies were the
first in their field.
Amazon wasn't the first online bookstore, nor was Yahoo! the first
portal. They learnt from others and out-did them. Microsoft actually
has a clear strategy on this: it is never the pioneer in any field.
But it is among the handful that takes off from the starting line
soon after the pioneer, following relentlessly, and building on
the learnings from others' shortcomings. There is a common insider's
view that any version 1 or 2 of a Microsoft product is a piece of
junk -- and the first version worth buying is 3.0. They get it right
the third time.
It's like a long-distance runner starting off with the gun, being
part of the initial pack, but pacing himself till he can see the
front-runner's strategy. You can then decide when to put in that
extra 'kick' and overtake others to the rope. It's hard to do that
if you're last off the blocks though.
What can we learn from this? I know of no way to ensure that one
is second in a field, but there is a deep lesson here to keep an
eye on every single company, anywhere in the world, who is doing
something in your sector.
One way to do it is through googling -- but be warned that company
websites are not always up to date, or even accurate. Read the press
releases in the niche news sites relating to your business. But
don't trust press releases too much either.
Talk to your potential customers as soon as possible. Get from them
a sense of who else is out there selling to them. Gather all the
on-the-field intelligence you can.
Microsoft used to do something very smart earlier -- I'm not sure
they continue to do so now when they're on the legal backfoot: they
would call up a marketing, or technical person from a software company
with a competing product. Tell him they planned to offer him a great
job, interview him thoroughly, suck him dry of any information that
could make a difference, and then say they'd get back to him. At
which point, for some reason, the job wouldn't happen.
But, soon, the Microsoft press release machine would announce a
next rev of their product with those very features. When the product
would actually be released was another question -- I've seen five
years go by between their 'vapourware' announcement and actual product
release in one case -- but that market was won in the meanwhile.
The ethics of this tactic are debatable, and you have to make your
own choices. But there is little debate that it is often better
to be a well-informed second than a brave but clueless first in
any field.
Mahesh Murthy heads Passionfund. He earlier
ran Channel [V] and helped launch Yahoo! and Amazon.com at a Silicon
Valley-based firm. You can reach him at Mahesh@passionfund.com.
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