One
of the paradoxes in modern business is that tremendous importance
is attached to someone who does very little by himself but depends
on others in the organisation to carry out what he wants. To explain
how critical the CEO's role is let me take recourse to an analogy-mountaineering.
The primary job of the expedition leader is
to select the right mountain (goal). The target has to be commensurate
with the resources available-the mission statement, if you please.
Next, he has to select the right people with the right skills, attitude
and the commitment to stretch to the limit. Ask any mountaineer
and he will tell you that the right team member can make that vital
difference between success and failure, between life and death.
Then, he has to provide them with the necessary tools. He must ensure
that his people are not asked to trudge the snow with canvas shoes.
Now comes the biggest challenge-blending people
into a team while allowing them to retain their individual identities-creating
the right values and organisational culture where each member climbs
at his own pace, yet remains bound to the team on the common rope;
where the slips of one are halted by the firm anchor of another.
The leader needs to be astute at reading the situation correctly.
He must know when to withdraw to the base camp and when to mount
an assault. The biggest failure of the hi-tech industry has been
the inability of its leaders to read their business prospects correctly.
Finally, he must leave the climbers to do their
jobs without interference, but with sufficient control over the
end-goals. Ironically, the true test of a leader is how well the
team performs without him.
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