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By
Dr. C. Srinivasan, Chairman/A.T. Kearney
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Jim
Clemmer, the Canadian management expert, has described passion as
"a burning commitment to a cause". This study is born
of such a consuming passion-the passion of the Business Today team
to discover and share with its readership the secrets of success
of India Inc.'s best managed companies, coupled with the passion
of the A.T. Kearney team to leverage the firm's global leadership
in this subject-our firm has over 75 years of global client experience.
Having successfully used our methodology and built rich research
knowledge across over 35 countries and multiple industries, through
a 10-year longitudinal study of more than 10,000 companies, we were
especially keen to unlock the mysteries of sustainable value-driven
leadership among Indian companies.
The fundamental premise behind this study is
a shared belief that "best managed" companies must be
defined and viewed through the lens of the reader. Business Today's
expert knowledge of its valued readers told us that while they tend
to be primarily interested in the pure quantitative assessment of
a company's financial fundamentals, they are also very curious about
the qualitative aspects of what defines and gives a company its
character. Strategic direction, calibre of leadership, customer
focus, robustness of corporate governance processes, environmental
and social friendliness are all issues that we investigated and
questioned the leaders of corporate India on. We are confident that
this attempt offers a holistic definition of "best managed"
(incorporating both quantitative and qualitative parameters) and
will distinguish our effort from similar studies that tend to focus
solely on one or the other.
Our study reveals a microcosm of the diaspora
of India Inc.: the ecstasy of its achievements, the agony of its
stumbles, and its perplexing complexity, all in the face of a teasing
mix of opportunity and adversity. Yet, many companies survive, thrive
and lead the way in creating sustainable value for their stakeholders
with customised, individualised recipes of management styles and
actions. This, in a nutshell, is the story of what separates the
wheat from the chaff: the eclectic combustion of financial performance
and managerial excellence. Before coming to a conclusive decision,
our findings were presented to, discussed and challenged by an expert
panel of leaders spanning the full spectrum of industry, academia,
management consulting and the media. The arguments were incisive
and conclusive. While, holistically, Reliance Industries Limited
emerged India's Best Managed Company, it must be understood that,
in reality, we have 16 winners that display best management practices
across several parameters and a time period covering the last five
years.
We hope you will take home some of our learnings
from this exercise in terms of what India's Best Managed Companies
do differently-what makes these companies tick and perform better
than their peers. Do consider spending some time with this offering-
these lessons form the common fabric of a success recipe that, we
believe, can be applied across all major corporate sectors.
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