MARCH 28, 2004
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Q&A: Donald Stewart
He is Chairman and CEO, Sun Life Financial. A 138-year-old firm with $14.6 billion in assets, it is Canada's largest financial services company. And he's been at the helm during one of its most difficult phases. He spoke to BT Online on the insurance business, acquisitions and corporate governance. For excerpts, log on.


Muppet Leap For Disney
Under pressure to show creative sparks, Disney has acquired Jim Henson's famous Muppets. Surprised?

More Net Specials
Business Today,  March 14, 2004
 
 
Algebraic Equations

A half-crazed Tom Peters gets angry, a former bureaucrat gets talkative, and an IITian gets to the soul of his alma mater.

In search of virtual excellence: A web-savvy management tome!

BACK OF THE BOOK

The profound thing about tom Peters, the uber-search guru of Excellence, is this thing... er-no, what was it? Phew: memories are sure getting short round here (even annual calendars are bizarre nowadays, forget the longer-span ones).

Ah-at 60, Peters is still kidding. Swearing at stovepipes. Hollering "All bets are off". Prodding everybody to "Try stuff". Daring the youth like there's no tomorrow. Throwing phrases like 'virtual state' at hall audiences. Alarming folk about a "profound shift" of millennial import. Getting Dorling Kindersley-!-to package the message fashionably. Making one confession after another. Raving about mouthwash and razor blade design. Awarding Mohandas Gandhi an Oscar. And generally going "bonkers"-as Fortune groaned the other day. Any more, and it'll be a Pepsi ad.

"I'm Mad as Hell," growls the foreword. Gladiatorially, at that; ready to rattle the walls. But offering, instead, a sense of what the last few years have done to poor America. Done, that we all suddenly need to 're-imagine' all our enterprises and institutions all over again. "Business is personal... not an abstraction. That's the whole point of this book," he goes, sounding suspiciously like yet another do-your-own-thing pep talk for the Choice Generation.

Re-imagine!
By Tom Peters
Dorling Kindersley
Price: Rs 1,037
PP: 352

But hang on, the book's design is too spaced out to resist. Rather like web-surfing, actually. Multi-directional and quasi-randomised, with artistic mouse-here cues and exclamation points dangling forth. Also, sidebar after bar, and rant after rant.

Rant after rant? For innovation to get anywhere, Peters wants you "pissed off", in his own subtle words. He succeeds best with an old quote on rainbow colours from the man who once compared India to the equator, Winston Churchill-"Pity the poor brown." This grrrrr-induction works. The 'clueless' defence that maddens Peters about people's irresponsibility nowadays should begin to madden you. By the time he deems America-with its long history of a quarter-millennium-the planet's most competitive market for thoughts, you may well want to jump into the fray yourself.

While this book manages to update the classic eight principles of 'Excellence' to current times, it has rather few wow insights to offer. Wild nuggets on animal symbiosis, cool. But otherwise, the experience economy has been around since the first traded orgasm. Design and beauty aren't exactly left unranted for. That every brand needs a "plot, a reason for being, a passion" has been hyperlinked to success for quite awhile now.

"What... at heart... are you made of? That-and that alone-is what Branding is all about," propounds Peters. Does this "Drastically. Alter. Perspective."? Naah.

But hey, the book is still one spacey experience. It's dramatic. And it's different, whether or not its algebra is taken to be linear or exponential (to use some-gasp- 'pseudo' words). Hmmm... "Try stuff."

Now that's some bankable business advice from a McKinsey strategist-turned-guru thought to be losing his mind in the corridors of conservatism. So try it. Being M-A-D-for a Mutually Assured Destiny.


Journeys Through Babudom And Netaland
By T.S.R. Subramanian
Rupa & Co
Price: Rs 395
PP: 359

There must be something magical about bureaucratic retirement. How else does one explain the 180-degree transformation most of them go through on superannuation? How, from being cogs in the wheel that turns the governmental machinery, they almost overnight become its worst critics; indeed, they even seem to become ashamed of having been a part of it in the first place.

If you are willing to overlook that minor irritant, you'll find the memoirs of T.S.R. Subramanian ('TSR.', to most who know him or of him) entertaining, engaging, even humorous. As a career bureaucrat who, over nearly 40 long years, worked his way up to the very top of a system that's at best scandalous and self-serving, TSR offers a lot of interesting insights into the workings of government, and the pettiness and greed of the people who populate it. But one would read this book more for the anecdotes that generously pepper it. My favourites: Prime Minister Deve Gowda picking his nose as the President of World Bank sat across him, and President K.R. Narayanan kicking up an undignified fuss when Air-India balks at sparing him an aircraft.

Despite the book's surprising felicity, it's hard to miss TSR's bitterness (in fact, in the preface, he calls his memoirs "a tale of betrayal of the people of India"). And as you put the book down, you can't but feel that what TSR has chosen to tell his readers at this juncture is just a fraction of what he has cautiously withheld.

Perhaps there will be a sequel.


The IITians
By Sandipan Deb
Penguin/ Viking
Price: Rs 425
PP: 374

If you're an IITian, feel free to heave a long sigh of relief. The image of Asok The Cubicle Slave IITian, popularised across the world by Scott Adams' Dilbert series, is on its way to being overthrown. This charming book by IITian Sandipan Deb on what gives the Indian Institutes of Technology (IITs) their enviable brainbox stature, virtually erases the caricature of the Nerd who thinks the rational timeline began with 17th century Europe, sees little else as relevant to modern existence, and could do with some serious counsel from Peter Bernstein on risk.

Nope. The IITians-and the techie profiles are quite interesting-are among the brainiest beings on the planet, but are not bespectacled labcoats. In Deb's telling, they're into a variety of eclectic stuff. Karl Popper, Kafka, The Wall and much else, each to his own 'taste'-defined by Deb as "but a subjective illusion, a marketing conspiracy, a social construct". This Matrix-like construct alone makes this book a rewarding read. Don't miss the touching last chapter, 'Midnight's Brahmins', either.

So, are the IITs busy turning out potential leaders? Won't be for long, anyhow, by the sound of current campus goings-on. The disciplinarian worms, it seems, are hellbent on wriggling in-and if something's not done, that sigh of relief might have to wait.

 

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