Jeff
Taylor is a monster. Nothing remarkable
in that. Corporate jungles have their own monsters, midgets, and
moguls. Only, in Taylor's case it is official. He is the founder
and 'Chief Monster' of Monster.com (now Monster, part of Monster
Worldwide). Monster is today the tenth most populated website in
the world and the global leader in the online recruitment space.
From 40 clients, 200 jobs, and five employees in 1993, the company
has grown to 2,600-odd employees, who sell the company's 42-million-plus
resumes in 12 different languages across 24 countries to some 500,000
clients (read: companies) today.
Monster's founder and CEO for well over
10 years, Taylor talks to BT's Sudarshana
Banerjee about Monster's monstrous growth, why a green
ogre with a yellow trumpet was chosen as corporate logo, plans for
Monster India, hot jobs, recovery of the US employment market, and
on a personal note, how he beat the *&$# out of Richard Branson.
How did you start Monster.com?
If I had gone back to sleep that December night,
there would have been no Monster! I used to run a recruitment ad
agency called Adion those days. One day, a client said, "Hey
no more big ideas, we want a monster idea." I woke up in the
middle of that night with vague dreams of a Monster Board, where
we could, instead of getting the paltry 15 per cent agency commission,
become publishers ourselves, and get to keep all the money.
One hardly remember dreams and ideas that come
in sleep the morning after, so I went to a coffee shop, sat there
for five hours, and designed the user interface of Monster as you
see it today.
'Monster.com' and corporate logo that depicts
a green monster playing a yellow trumpet-how did you make the branding
work?
I drew a circle with two horns and a smile at
the coffee shop that was to be our logo. It was a happy monster.
One of our senior designers later sketched it in colours. But the
name and logo had very few evangelists to begin with. My employees
did not like it, my customers did not like it, my wife hated it.
But I had seen my kids play with dinosaur models. They loved it.
We had to convince people we were not building
a Frankenstein (monster). Nor were we what you found under the bed.
We just had this big, a really big database that just had to capture
the imagination and attention of job seekers. And it did.
How much venture capital did you go in for?
What is the Monster business model like?
We started up with money made from Adion in
'93. A major milestone and fresh resources came in 1995 when Monster
was sold to TMP Worldwide. TMP Interactive was set up and its number
one product was Monster. Then TMP Worldwide went public in 1996.
We trimmed the brand to Monster from Monster.com around this time.
In fact, today, apart from US, the only other subsidiary using a
.com extension is India.
Other than the name, there has been very little
change in the behaviour or proposition of the Monster business model
over the 10 years of our existence. Employers for hundred years
have been paying for posting jobs and they have been paying for
quality. Jobseekers have always built resumes and applied for employment.
What we have revolutionised is the distribution, and the way you
publish jobs. Most companies today post for jobs online; some companies
only post for jobs online. More and more jobseekers have access
to the internet. Online applications are growing by the day.
There's this intriguing thing called 'feeding the Monster' that
is part of your business model. What exactly does that involve?
Monster is the flagship brand of Monster Worldwide.
It has the directional marketing division-the largest yellow page
agency in the world with roughly 25 per cent marketshare. There
is the advertising and marketing division that deals with recruitment
advertisements and CMR (customer managed resources). There is Monster
Moving, an online marketplace for relocation information, services-
and moving-related support tools. Then there is Monster Hourly and
Skilled.
What typically happens is, online businesses
are an afterthought with a well-established brick and mortar existence.
But with us, the online business is the primary source of revenue
and by far the most profitable. Monster's presence in other countries
follows Monster Worldwide's footprints. In Japan, we already have
the yellow pages business, and Monster is setting shop soon.
What about profitability?
Monster has been making profits for the last
six years, irrespective of the dotcom boom and then the bust. Before
the recession we had 22 to 25 per cent profitability. We are back
to over 20 per cent profitability now.
Last year seems to have been one of acquisitions and partnerships.
Monster took over Military.com and Jobpilot, apart from acquiring
Jobsahead (in India). You also tied up with Community Connect.
Jobpilot was the leading online recruitment
portal in Germany. We have added new geographies with this acquisition-Poland,
Hungary, Czech Republic, Austria. With Military.com, we have entered
the military recruitment space. What is important strategically
for us is that besides offering civilians avenues to join the military
we help the ex-military-army, navy, air force, marine corps, coast
guards-to find jobs.
We also bought Tickle.com. Tickle offers IQ,
interpersonal and personality quizzes. It tells you which Hollywood
character you resemble most, or which canine breed shares your personality
trait. It is a fun site and is among the Top 25 in Media Metrix
lists. Now, the serious part about Tickle is the revenues it generates
from career and IQ tests.
The partnership with a diversity site like
CCI, which runs Black Planet, Asian Avenue, and MiGente, means Monster
is addressing the minority ethnic markets-Hispanics or African Americans.
But last year also had its share of bad luck. You fired 1,000
people and exited 50 offices.
We downsized 25 per cent of Monster. Most companies
got smaller during the recession of 2001-2003; ditto us. We are
back to full strength now though.
What is the road ahead for Monster India, especially now that
it has acquired Jobsahead?
...to adopt some of Jobsahead's best practices.
It works with more recruiters than Monster does and we hope to introduce
new services specific to recruiters. Healthcare and pharma will
also be thrust areas.
Around 35 to 40 per cent of our resumes in
India are in the IT space. We want to expand value added services
to the ITEs space now. A difficult proposition, as the nature of
the industry demands huge feeds of resumes, and there is very little
value we can add to that. How does one for example determine oral
communication skills from a CV?
When we looked at India four years ago, the
positioning we had in mind was a premium Indian job site for Indians,
as opposed to a brain-drain portal. We stick to that.
How important is India in your monstrosity map?
Very important. India generates the highest
revenue for Monster in Asia. We have a 20 per cent quarter on quarter
growth here, and a profitable business. There are more than 100,000
jobs in Monsterindia. We reach 5.5 million visitors here, and like
in the States the average person visits Monster thrice a month.
We are beginning to invest in Asia, and India is the cornerstone
of our efforts in Asia.
Talking of job markets, how close is US in solving the 'jobless
recovery' paradox?
I think the employment situation is US is really
positive now after two-and-a-half, three years of negative numbers
and job losses month over month. We are seeing dramatic job increases
across all geographies in the US, across all industries. In the
last four months, we have created almost a million jobs.
The Monster Employment Index tracks online
job postings. If you look at the numbers based on the Index of 100
between January to June-102, 107, 109, 125, 128, and 136-you will
see big jumps between March and April, and between May and June.
What does your role as Chief Monster involve? And why er... the
Chief Monster?
Over 10 years I have been President, CEO, Chairman...
and now Chief Monster. Some months ago, Monster's parent company
TMP Worldwide decided to rechristen itself as Monster Worldwide.
My assistant is known as the Head Diva, and I was called the Chief
Monster, so I thought why not make this official.
My current role is less operations and is more
strategy and marketing. Much of my time is now spend outside, in
Wall Street, speaking in different forums, and acting as a brand
ambassador.
There is Jeff Taylor the monster. How is Jeff Taylor the man?
I am house music DJ Jeff Tale. I play a couple
of nights at different nightclubs in Boston-and am coming up with
a compilation. I collect Shelby Mustang cars. At any given time
I have 12 to 13 of these cars, and five full-time guys to look after
them. I wrote a book called Monster Career published by Penguin
this year. I also hold the world record for blimp skiing. I water-skied
3.3 miles behind the Monster.com blimp, upsetting Virgin CEO Richard
Branson's 1.5-mile record. Okay, I will say it, I beat the *&$#
out of him!
|