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THE WAL-MART EFFECT
By Charles Fishman
The Penguin Press
Pp: 294
Price: Rs 980
THE BULLY OF BENTONVILLE
By Anthony Bianco
Currency
Pp: 320
Price: Rs 930
THE WAL-MART WAY
By Don Soderquist
Pearson Power
Pp: 210
Price: Rs 399
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It
was probably the economist that ran an interesting article sometime
back on the perils of being the market leader in any industry.
As the newspaper's writer argued, citing a research done by a
B-school professor in the us, the market leader acts like a lightning
rod, attracting not just the regulator's undesired attention,
but the public ire as well. Wal-Mart, the world's biggest retailer
and corporation with $312.4 billion (Rs 14,05,800 crore) in annual
revenues, would most likely agree with the argument.
Over the last four years or so, the retailing
behemoth has been under attack for a variety of reasons, including
the poor wages it pays its employees, the incredibly difficult
prices it demands of its suppliers and for driving other retailers
out of business (not to mention transgressions such as indirectly
employing illegal immigrants). Wal-Mart has braved the criticisms
and continued to grow. Last year, for instance, it grew almost
10 per cent, adding $27 billion or Rs 1,21,500 crore (or the GDP
of Guatemala) to its topline.
Small wonder, then, that Wal-Mart today is
one of the most talked about companies in the world. For American
journalists, Wal-Mart is, of course, a juicy story, but one that
could potentially build their careers and earn them nationwide
fame. This year alone, two such journalistic works have hit the
bookstores: BusinessWeek senior writer Anthony Bianco has penned
a not-so-flattering profile called The Bully of Bentonville, while
Fast Company senior editor Charles Fishman offers a more objective
take in The Wal-Mart Effect. (The third book featured in this
review is an insider's view of the Wal-Mart culture, and interesting
for what the retailer thinks of itself.)
It's obvious from the title of their respective
books what Bianco and Fishman think of Wal-Mart. The former, whose
book was inspired by a 2003 cover story (Is Wal-Mart Too Powerful?)
he wrote for BusinessWeek, is worried about the retailer's "everyday
low prices" wreaking havoc on the American economy in terms
of impoverishing retail workers, squeezing suppliers and crowding
out other retailers. Bianco says he wouldn't be worried if Wal-Mart
were a small-town retailer doing such things. But "it is
something else entirely for a company whose decisions set the
wage-and-benefit standards for an entire industry..." to
behave in such a manner. "Corporations with enough power
to materially affect the world's largest economy need to think
and act differently..." he argues. But Bianco admits that
Wal-Mart saves, directly and indirectly, billions of dollars for
shoppers; $263 billion (Rs 11,83,500 crore) in 2004 alone.
Fishman, too, makes the same points, but
with much less hysteria. His criticism of Wal-Mart is vastly more
balanced and measured. He does bring you horror stories from employees
and vendors, but his characters are able to see-even if they fail
to appreciate-why Wal-Mart is such an inexorable force in their
lives. Fishman beautifully sums up what the Wal-Mart debate in
America is really about: "In democracy, do we want a single
company to have the reach and power that Wal-Mart has-a power
that right now is accountable to no one?" Then he flips the
question around: "But what could be more democratic than
a company that is literally built up from the choices made every
day by ordinary Americans voting with their debit cards, compelled
by nothing, but their own choice?"
The only problem with this argument is that
what's good for consumers need not necessarily be good for America.
But as long as Wal-Mart does not do anything illegal or unethical,
regulators and governments will have little reason to slow down
the retail juggernaut. For the time being, though, Wal-Mart isn't
thinking about its critics, but how to get bigger and more powerful
still.
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