India Inc seems to be buzzing with
M&A activities these days. But what's heartening to learn
(and a welcome deviation) is that the flag bearers of this global
march today are not just the IT and pharma firms, but companies
across sectors, particularly manufacturing.
With the economy growing at a healthy 8 per cent rate and companies
making spectacular profits in the domestic market, venturing on
the global path has become the next logical step for most Indian
firms. But to assume that the road ahead after acquiring foreign
firms or setting up greenfield ventures will be smoother, will
be similar to presuming that life's worries shall end after marriage.
As regards the Asian Paints global experience, our strategy
was clear-enter fast growing emerging markets growing at a rate
of 8-10 per cent as opposed to developed markets expanding at
much smaller rates. We identified acquisitions as the preferred
mode of market entry, because it gave us a brand, distribution
network, manufacturing facility and people. Acquisitions also
gave us size and in some cases-a readymade platform to scale up.
From 1999 to 2003, we acquired quite a handful of global firms,
right from Delmege Forsyth & Co. in Sri Lanka to SCIB Chemicals
in Egypt to Berger International in Singapore, an acquisition
which gave us rights to the brand in over 70 countries. When we
look back in retrospect, we can say that the acquisitions were
the easy part. Getting a grip on the myriad operations of these
firms, some of which were spread across continents, was the tougher
challenge.
One of our most essential learnings was realising the importance
of local knowledge. You cannot build your brand from 30 feet above
the ground. We might have been leaders of the Indian paint market,
but when we went abroad we realised that it was a whole new ball
game; the market dynamics were all together different. We had
to align our products and customer offerings to cater to each
individual market. Speed is also critical element here; the sooner
you understand your overseas customer, the faster you will succeed
in these markets.
Along
with local understanding, comes the core issue of localisation
of talent and the need to develop a strong local cadre. A local
workforce brings with it a better understanding of the market,
operating environment and consumer preferences. The greatest challenge
for Indian MNCs lies in the area of attracting and acquiring local
talent for their overseas ventures. Size is another critical factor.
As Indian companies globalise, they have to acquire size and market
shares to stay afloat. Critical size helps you spread your fixed
costs. At the same time, one must always be prepared for making
course correction on the way. We exited out of our ventures in
Mauritius and Malta because after operating for a while, we found
out that the growth of the paint market as well as the economy
was stagnating. So, we took our call and I feel companies should
always be prepared to make such decisions. The process of integration
follows an acquisition; but what counts in today's age is the
speed of integration and how fast you are able to share organisational
best practices within different units. One of the areas, where
we have seen the benefits of integration has been in the region
of facilitating free flow of information across companies and
across functions; be it IT, supply chain or technology. But along
with technology and intellectual integration, emotional integration
is also critical, because in the end, you need to realise that
while there are brands, there are also customers and there are
employees.
For our international operations, we accomplished the process
of clearing apprehensions about acquisitions through our various
connect initiatives, where communication played a key role, followed
by effective action. We are now implementing systems and processes
to make these operations as efficient as any world class entity.
We have implemented ERP across our units to make the transaction
process more robust. We have flown in people on special assignments,
wherever any unit had any concern area; be it pertaining to supply
chain, marketing or any other function.
We have recently rolled out a mega operational efficiency initiative
which focuses on issues like productivity, safety, environment,
reducing factory level losses, planning and control systems. So,
the message is clear-you should be constantly adding value to
your acquired operations.
The international fraternity is slowly realising that Indian
firms are credit-worthy and can successfully manage global assets.
The more we start improving the prospects of acquired global firms
through performance, the sooner India Inc. will emerge as a global
force to reckon with.
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