BT ANNIVERSARY ISSUE: India's Best Employers: The Top 5

B T A N N I V E R S A R Y I S S U E

INDIA'S BEST EMPLOYERS: THE TOP 5
The Methodology

A BT-Hewitt study

The objective of the Best Employer Study team was to find out which companies had really charged the 'emotional and intellectual energy' of their managerial employees and how were they doing it. One thousand companies from across the country were invited to participate in the study. Of these, 234 agreed to participate in the survey. Eventually, 155 companies sent in data. There were 4 parts to the exercise:

Employee Engagement Survey and written comments
Hewitt People Practices Inventory and materials submitted by the company
CEO's Employee Orientation
On-site visits

Infosys: Wealth & Values

P&G Pure Passion

Hewlett-packard: The garage people

ICICI: The melting pot

Hughes software: Fun & Flexibility

Each carried a separate weightage. The highest weightage was accorded to Employee Engagement. The Employee Engagement Survey was administered to a statistically representative sample of managerial employees across different functions and levels in the organisation. The selection of employees was random and responses were confidential. This questionnaire assessed the satisfaction level of employees across seven factors, that included culture and purpose of the company, work environment, fairness, relationships with people in the company, nature of work, rewards and recognition, work-life balance, growth and development opportunities, and the extent to which employees feel connected with the leadership. As per Hewitt research, these factors directly relate to employee 'engagement' or commitment to the company.

The HR department filled the exhaustive People Practices Inventory, which elicited information on the philosophies, policies, programmes, and practices that affected people in the organisation. The coverage included recruitment, development and learning, work environment and communication, rewards and recognition, health and well-being, balancing work and personal life, and financial security. It also provided information on the organisation and gave the participating company open-ended response areas to recount unique practices. The third questionnaire was filled by the CEO of the organisation and assessed the philosophy and approach of leadership towards people issues. The weighted aggregate of scores on the above questionnaires was used to shortlist the first set of 30 companies. These companies formed the Consideration Set.

The final stage of assessment of the Consideration Set was the personal visit to company locations or telephonic interviews. Extensive questions enabled validation of responses, assessment of work environment, clarification of 'gray' areas-and also to feel the 'pulse' of the organisation. Based on scores, 10 companies emerged as 'Best Employers'.

The Hewitt Team. Core team: Sumer Datta, Purva Misra, & Madhavi Misra; Data processing: Gaurav Gulati; Coordinators: Sapna Khurana & Roselind Rajan

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