60 MINUTES
"It's All About Growth"
He's passionate about Irish rugby, ''plays
poor golf and runs slowly,'' and is one of Manchester United's biggest
buffs. Last fortnight, when Niall FitzGerald, the
55-year-old Irish Chairman & CEO of Unilever, visited the Mumbai
headquarters of the Anglo-Dutch consumer goods giant's local subsidiary,
Hindustan Lever Ltd (HLL), there appeared to be good news on the Indian
front-good enough perhaps to take his mind off Man United's sudden slump
in fortunes in the English Premier League. ''I am very encouraged by the
speed and commitment with which HLL is implementing the path-to-growth
exercise,'' FitzGerald, who is also a non-executive director at Merck and
Ericsson, told Business Today's Sanjoy
Narayan and Brian
Carvalho in an exclusive interview, in which he also
talked about the possibilities of new brand launches from the Unilever
stable in India, HLL's foods business, and the current status of the
path-to-growth program. Excerpts:
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Niall
FitzGerald, Chairman & CEO, Unilever: in perspective |
"On
the basis of international brand positions, there will be just under
2000 brands, of which 40 will be global and the rest Local
Jewels" |
Q. How often do you visit different
Unilever markets?
A. Since taking over in 1996, this
would be my fourth visit to India. I spend half my time travelling-that's
a part of my job profile. When it comes to India, I try to be here every
12-15 months. China would be the same. It is intensive work. It always is.
These guys (pointing to HLL Chairman Vindi Banga) make me work. They want
their money's worth. It's great fun.
You have spent much of the day reviewing
the Indian operations. What is the sense you get from what you've seen so
far?
It's been very positive. I am very encouraged
by what I've seen. Like at Unilever, the focus at Hindustan Lever too is
on value-creation, on building a focused brand portfolio, and
strengthening and simplifying businesses. I am very encouraged by the
speed and commitment of the exercise (at HLL). They're laying the
foundations for the next stage of growth. That's what it's about. It's all
about growth. The role of any business is to grow. Besides being an
indicator of whether consumers are buying more of what we are doing-our
services or our brands-growth is society's comment on whether we are
relevant.
Unilever has subsidiary companies spread
over 80 countries, ranging from Latin America to Asia. How would you
compare the growth in these different markets?
It's very difficult to make direct
face-to-face comparisons because every business is at a relatively
different stage. They are all at different stages, but working within the
same framework, towards the same path to growth.
How is the economic slowdown, which is
virtually a global phenomenon now, impacting the operations of Unilever?
Obviously, no business can completely escape
what is happening in the general economy, but our business is not the most
sensitive. Our business is about feeding, cleaning, and grooming. The
fundamentals of our business are about numbers of people who are on the
rising curve of disposable income. Those fundamentals are fine. We will
see a little slowdown in some parts of the business, but there will be
others that will push forward. So whilst we, of course, have to be mindful
of what's happening in the general economy, it's not something that
affects us hugely.
In the third quarter of this year,
Unilever's profits were down 44 per cent. How much of a hand did the
economic slowdown have to play in this drop in profits?
It wouldn't be right to say that our profits
were down last quarter. The drop you are referring to is primarily due to
the costs of the $21.3-billion acquisition of International Bestfoods made
last October. In fact, if you exclude our acquisitions, the sales growth
of our leading brands is 5.4 per cent for the last 12 months, and 5.3 per
cent for the third quarter.
How will the Bestfoods brands like
Hellmann's and Knorr fit into the Unilever foods portfolio?
Our current priority is integration, and the
integration of our existing brands with the recent acquisitions (other
than Bestfoods, there's also Slim-Fast, Amora Maille and Ben &
Jerry's) is proceeding to plan. The merger of the salesforce of Bestfoods
is close to completion, and the delivery of the cost synergy from the
integration is well on track.
A part of the path-to-growth strategy is
the formation of two categories: the Global Brands and the Local Jewels.
How does this concept of Local Jewels apply to India, and on which of the
Indian brands would you confer this status?
The global brands are those that have the
same brand name in all the markets they are sold in. Examples of these are
Knorr and Dove. The global brands also include those with international
brand positions, which means that they have a similar marketing mix but
different brand names, mainly for local reasons. Local Jewels are brands
or businesses that are significant in that country, or are market leaders
in their sectors, and sometimes with unique positions in particular
countries or regions. In India, brands like Dalda, Kissan, Wheel, Lakme,
and Fair & Lovely will qualify as Local Jewels. Fair & Lovely is
outside India, but its core is in India. All these are brands that are
market leaders in their local markets but are not global brands. Examples
of Local Jewels in other markets include Andrelon (haircare) in the
Netherlands, Marmite (spread) in the UK, Suave (haircare), and Wishbone
(dressings) in the US.
Most of Unilever's top brands-Knorr,
Lipton, Surf, Lux-are present in India, although there would be a few like
Hellmann's and Slim Fast that haven't yet been launched in the country. Do
you see scope for more launches in India, or do you think you have the
Indian market pretty much covered?
Whether we decide to launch more brands from
our international stable in India depends on the way they are positioned
on the consumption curve with respect to disposable incomes. Dove, which
is a huge brand for Unilever, has a small presence in India, but I would
expect that to increase significantly in the next five years. Then there's
something like Slim Fast, a weight-control product, which could be
targeted at high-end urban consumers. You have to look at the consumption
patterns and see what products appeal to people and how they evolve into
more sophisticated products. And even in the same country, you could have
a very significantly different profile in terms of consumption in
different parts.
Foods is Unilever's biggest business, but
in India the going hasn't been easy. Do the unique challenges posed by the
Indian foods market make it a difficult one to break into?
I have a two-sided answer to this question. I
would always like to see things move quicker. But after sitting with Vindi
and his team, I am satisfied with what I've seen-what they've done and are
planning to do, and the pace at which they're moving. Yes, India is a very
unique and different market, but then so is China, and so is Indonesia-but
there are the same underlying trends that drive all these markets.
Consumers all over for instance want choice, more products in a short
time. Some markets like the US put a very high premium on convenience, but
what we've all learnt in the foods business is that in the pursuit of
convenience we cannot be prepared to sacrifice either quality or taste.
Some of the buzzwords that one
continuously hears at Unilever today are Shrinkage, Convergence, and
Migration. How are they relevant to the company's path-to-growth programme?
Unilever's leading brands that are driving
the path-to-growth strategy and operating margin improvement contribute
almost 85 per cent to total sales. The shrinkage will occur only in 10 per
cent of the business. But even here, there will be a significant part of
the businesses that has been converged or migrated into the leading
brands. I will give you an example of the migration strategy from the UK,
where we had three detergent brands, two of which we converged into Surf.
By the end of the exercise, Surf had an 8 per cent marketshare, which is
more than the sum of the share of the two brands that were migrated. It's
a complex exercise and the whole process of converging involves a lot of
consumer communication.
How much has Unilever's total brand
portfolio been reduced by since the path-to-growth program was launched,
and what will it look like three years from now?
In 1999 (just before Unilever embarked on the
path-to-growth exercise), Unilever had a portfolio of 1,600 brands. After
the recent acquisitions and disposals, the total number of brands stood at
970 by June-end. By 2004, the leading portfolio should have between 380
and 400 brands. But on the basis of international brand positions, there
will be just under 200 brands, of which 40 will be global and the rest
Local Jewels. These leading brands (plus DiverseyLever) will represent 95
per cent of Unilever's business by 2004.
A focus on innovation has been singled out
as one of the key drivers for value growth. What progress has Unilever
made in its quest for innovation?
In the first nine months of 2001, some of our
key innovations have been put to market. In fact, 75 per cent of our
big-hit innovations are now in the market. These include Cornetto Soft Ice
vending machines, 21,000 of which have been placed in Europe; extensions
of the Dove range; and the launch of quality convenient frozen meals.
How would you summarise the progress made
by Unilever in its path to growth?
We have made significant progress in the
first seven quarters of our 20-quarter path-to-growth plan. Our leading
brands have shown momentum, and by increasing the investment on them we
have been able to improve operating margins. Underperforming businesses
have been disposed of at good prices, Bestfoods' brand portfolio has been
recalibrated and the synergy being delivered is in line with our
expectations.
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