JULY 7, 2002
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Nasscom Does Some Brain Racking
Slowdown or not, NASSCOM is still eyeing Indian software revenues of $77 billion by 2008. Just what will make it happen? To get a strategy together, it got some top minds to meet in Hyderabad at the India it and ITEs Strategy Summit 2002. A report on what came of it.


Q&A With Ashraf Dimitri
The CEO of Oasis Technology, a key provider of e-payments software, tries to win over converts to a new system.

More Net Specials
Business Today, June 23, 2002
 
 
Can it be..? Is it..?
April was good for the economy. May may have been better. Are things finally back to normal?

You heard him. If you didn't, here's what Finance Minister Yashwant Sinha had to say on the tube: there's a recovery on (we've paraphrased him) going by 'indicators' in certain sectors of the economy. April, as the figures show (See Things Are Looking Up) was a good month. ''There have been some positive movements in certain parameters, both on the domestic front and the global one, heralding a recovery,'' says Jiban K. Mukhopadhyay, an economic advisor to the Tata Group. Then, almost as an afterthought, ''A modest one; we'll have to wait till next year for a sharp upturn.''

  An Indian McDonald's  
  Bangalore's Quaintest  
  Tennis, Anyone?  
  The One That Got Left Behind  

Mukhopadhyay is right; things do look better on the global front International Monetary Fund estimates put the world economy as growing at 2.8 per cent in 2002, and 4 per cent the following year compared to 2001's 2.5 per cent and world exports, according to World Bank Report, will grow too, from a negative 1.5 per cent in 2001 to 1.5 per cent in 2002.

There's reason to cheer on the domestic front too, and that's reflected in a Confederation of Indian Industry (CII) study on business outlook: 56 per cent of CEOs surveyed claimed they were ''confident about (business) prospects for the next six months'' and plan to hike production, invest more, and add workforce.

None of this guarantees a better year. The figures are for April and economists well know the perils of extrapolating a year's performance from a month's. And last year was bad enough-industrial growth plummeted to a nine-year low of 2.7 per cent; and growth in the basic goods market fell from 3.9 per cent to 2.8 per cent-to warrant being left out of any exercise in statistical comparison.

Recent reports, such as the one put out by investment firm CSFB, may estimate this year's GDP growth rate at 6 per cent but if the momentum evident in April's figures wanes-and there is a strong chance of that happening if the government doesn't get down to the business of, well, business soon-we'll have to look at a more achievable number of 5.5, even 5 per cent. Enjoy the good times.


IDLI-WIND
An Indian McDonald's
The Far East's Komalas can lay claim to being the first global South Indian fast food chain, but Chennai's own Saravanas isn't far behind.

Going Places: Saravanas wants to be big in Singapore, US, and Australia

Three months ago 28-year-old R. Sivakumar, the son of the man behind Saravanas, P. Rajagopal, took the famous-down-in-Chennai restaurant brand to California and Singapore. Both boast a fair sprinkling of South Indians; better still, idli (steamed dumpling) and dosa (rice pancake) are global. The move was logical. Sivakumar was just building on the raucuous reception Saravanas had received in Dubai, where an outlet opened in December 2000. ''There were no vegetarian restaurants in Dubai and when we took our brand there, the business just took off from day one.'' Next stop: A presence in Australia and more outlets in Singapore and the US.

A lucrative catering business bestows Saravanas' business model with some solidity. The front-end was infotech-enabled in 1994, and Sivakumar and his younger brother Saravanan scan management information systems (MIS) reports to identify shifting customer preferences.

As the next customer orders a serving of ghee (clarified butter) idlis, a Saravanas speciality, the kitchen is being infotech-enabled-an effort aimed at standardising ingredients and cooking processes. McDonald's it ain't, but it could get there someday.


BANGALORE'S QUAINTEST
An enterprising Bangalore foodie identifies a lucrative niche market.

B.S. Kishen: A yen for food

The Iyengars, a Brahmin sect who can be found in parts of Tamil Nadu and Karnataka-TTK Group's T.T. Jaganathan and TVS Motor CEO Venu Srinivasan are two-love their food. So, when 42-year-old Bindingnavle Srinivasa Krishna Iyengar (B.S. Kishen, he calls himself) decided, in 1995, that he would no longer work for someone, he decided to focus on food. Or on Sakkare Pongal (a sweet dish made from boiled rice, jaggery, and raisins), Kanchipuram Idli (a variety of steamed dumpling), and Puliyogare (a spicy tamarind-flavoured rice), all Iyengar specialities to be accurate. So, with an initial investment of Rs 20 lakh, Kishen founded Kadambam (shorthand for Kadamba Sadam, a rice-based dish) in the middler-than-middle Bangalore borough of Jayanagar. And to differentiate Kadambam from the darshinis that dot Bangalore, Kishen decided to focus on Iyengar cuisine and offer seating space (the darshinis didn't). The strategy worked. The one restaurant has grown to three; footfalls number 2,400 a day, and the turnover, Rs 1.8 crore a year. And it all started because he liked food.


MATCH-LESS
Tennis, Anyone?
Soccer may not be a rage in India, but it didn't help the French Open tennis tournament to be sandwiched between the Indian cricket team's tour of West Indies and the FIFA World Cup.

The Williams sisters: Game, set, and match to cricket

Even the sibling rivalry between the sisters Williams-something that bestowed a soap opera touch to the normally boring baseline game that's the French Open's usual fare-couldn't work its magic on the Indian audience. The timing of the tournament could have been better. The French Open began on May 27 and ended on June 9. The Indian cricket team's tour of West Indies culminated on June 2; and the XVII FIFA World Cup kicked off on May 31. Indian viewers could have caught glimpses of Roland Garros' brown clay starting June 6 if they so desired (or if they happened to encounter it while searching for Ten Sports).

DD Metro made a mere Rs 40 lakh in advertising for the seven matches it broadcast. And viewership, even for the high-interest match between Venus and Serena Williams, was a mere 0.21, as compared to an average of 2.6 per cent for the first four matches of the World Cup. "Even though the World Cup happens at non-prime time in India, advertisers will latch onto it as it draws regular and consistent audience interest," explains Rajeev Dhal, Group Head (Planning) of media-buyer Carat India. But at 7.8 per cent for the third one-day international between India and West Indies, cricket rules.


MAROONED
The One That Got Left Behind
Time, and options, could be running out for Andersen's consulting business.

N. Seshadri: Holding the fort, but for whom?

In the US, with each passing day bringing a more damming disclosure about Andersen's complicity in the Enron affair, the audit firm's name is mud. Bobby Parikh, who managed to effect a merger of the Indian ops into Ernst & Young and remain CEO of the merged entity, must be congratulating himself. But what of Andersen's consulting business in India? E&Y, despite a non-compete deal with Cap Gemini to which it sold its consulting arm in 2000, was willing to let the division share its infrastructure, but Narayan Seshadri, the division's head, demurred. The 130-man entity, says Seshadri is in the midst of its annual strategy meeting, but Business Today learns-and the consulting unit denies-that its employees have informally been told that their jobs can be guaranteed only till a certain date.

There is the KPMG Consulting angle, of course-the firm has signed a letter of intent to buy 23 consulting operations of Andersen including the one in India-but the deal is far from done. The buzz is that the division is hedging its bets while it awaits a visit from a international KPMG team by keeping the lines open with the consulting arms of other large audit firms. Still, time is running out for Seshadri & Co and in the business of consulting, as everyone well knows, time is money.

 

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