From the classroom to the boardroom there's
an almost universal belief in fate; that what will be will be
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We
are, all of us, good losers. It shouldn't be so in a culture seemingly
obsessed with winning and winners. Schools start early, putting
class I students through competitive multiple-choice examinations.
Parents prematurely celebrate, treating every minor achievement
of their children as the run-up to a future Nobel or Olympic medal.
Sabeer Bhatia, Sachin Tendulkar, Vishwanathan Anand, Anil and Mukesh
Ambani, N.R. Narayanamurthy, Vinod Dham, Muktesh Pant and Amartya
Sen are our role models, and they are, all of them, winners. But
we still end up losers.
Is it because India didn't have a wild west,
a Protestant work ethic or a generation of baby boomers? Is it because
the Independence Movement failed to create a surge of long-lasting
nationalism the same way Little Boy and Fat Man did for Japan? Is
it because the Indian state never veered far enough left off centre
to instill in us an obsession for winning?
It could be any of these. Just as it could
be the prevalent culture of mediocrity that makes us tolerate imperfection,
the emphasis on quantity, not quality, even sheer lethargy. "Compared
to the west, we are definitely more tolerant of shoddy work,"
says Pradeep Gidwani, Managing Director, Foster's India. Adds Alex
Kuruvilla, Managing Director, MTV India, "Our pehle aap (after
you, please) culture means we end up watching the world race past
us."
Then, there's our fabled sense of fatalism.
From the classroom to the boardroom there's an almost universal
belief in fate; that what will be will be. To most Indians, victory
and defeat are not mutually exclusive outcomes in a game of skill
but pre-ordained ends that no amount of human endeavour can alter.
Expectedly, no one tries hard. Result: emotions, empty rhetoric,
and sentimentalism triumph over reason and logic every time. "Managers
in the west are mercenary about achieving their goals," says
Gidwani. "Emotions do not come into business decisions."
Gordon Gekko wouldn't have liked it here:
greed isn't considered good |
And when we win we hold back. "There is
something socially conditioned in us over the years that teaches
us to be self-effacing," says Santrupt Mishra, Director, Birla
Management Corporation and the head of human resources at the A.V.
Birla Group. "Being aggressive and driven is frowned upon;
if we try to push ourselves and our achievements we are called power
hungry."
If Indian success stories-there are several-aren't
inspirational, blame it on this culture of self-effacement. "I
do not think Indians know how to celebrate or merchandise their
success," says Piyush Pandey, Group President & National
Creative Director, Ogilvy & Mather. "There is a need to
make a song and dance every time a Vishwanathan Anand wins a chess
tournament or an ad agency wins an award at Cannes; the more you
celebrate, the more it inspires others to win."
There is, as anyone familiar with India must
be aware, no such thing as a singular Indian psyche. There is a
multitude, combinations of variables such as religion, region, caste,
language, income and education. Still, there are common traits across
this multitude of psyches. One such is negativity. The four major
religions that have originated in India, Hinduism, Buddhism, Jainism,
and Sikhism preach tolerance and spirituality. Religious texts such
as The Bhagwad Gita exhort believers to strive on selflessly without
any expectation of a payback. And Gandhian thought-still sold, shrinkwrapped
and all in schools across the country-espouses a moderate outlook
towards life and material success. Gordon Gekko wouldn't have liked
it here: greed isn't good. "The 'little is much' concept is
ingrained in our psyche," says Sujaya Banerjee, Vice President
(hr), Lowe. There's nothing wrong with austerity; only, it gets
in the way of single-minded pursuit of success, material or otherwise.
A couple of centuries of colonial rule have
also left their mark on the Indian psyche. "Colonialism bred
a certain sense of inferiority and some diffidence," says Rahul
Bajaj, Chairman, Bajaj Auto, who swears things haven't changed much
since independence. "Diffidence makes winning difficult."
Worse, it means we'd prefer to wait for the West to acknowledge
an Indian achievement before we start taking it seriously.
The Indian psyche also shows a predilection
for conventionalism. Individualism is frowned upon in India: as
psychoanalyst Sudhir Kakkar writes in a monograph titled Analysing
Why Indian and Western Minds Differ, "the yearning for relationships,
for the confirming presence of loved ones and the psychological
oxygen they provide is the dominant modality of social relations
in India, especially within the extended family. Individuality and
independence are not values that are cherished." And so we
live on, losers still, but normal ones.
None of these constraints matter out of the
country. And so, Indians have done very well for themselves out
of India-in medicine, nuclear physics, corporate finance, banking,
technology, even marketing. "Indians have all that is required
to succeed," says Ashok Chhabra, Executive Director, P&G.
"If they are provided an environment to succeed, Indians are
second to none." Increasingly, though, that environment can
be found in India, if only in pockets. Software is everyone's favourite
case in point. "This is an industry where the key input, almost
the only one, is skilled manpower," says Bajaj. "The infrastructural
requirements and government interference is minimal."
It would be easy to dismiss our success in
software as just that, a freak occurrence built around our natural
fluency in English and the government's chance omission of software
when it was looking around for sectors to regulate. But it still
took some doing: while most people saw a blinkered education system
whose output was as brilliant as it was lacking in communication
skills, India's software pioneers saw a reservoir of analytical
and technical skills that could be put to work creating code economically.
Other similar opportunities exist but they
go abegging. Managament maven Peter Drucker once described an organisation
as something that enabled ordinary people do extraordinary things.
Creating winners, then, is the responsibility of the system. "You
need support systems for ordinary talent to blossom (into extraordinary
one)," says K. Ramkumar, the head of human resources at ICICI
Bank. Those organisations that manage to create these support systems
succeed beyond their wildest imagination. Those that don't have
a ready excuse: the Indian pysche.
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