Marketing
maven Rajeev Karwal, everyone knows, moved recently from Philips
as Senior Vice President in Mumbai to Electrolux Kelvinator as CEO
in Delhi. But did he? As in, did he really? Judging from the number
of Mumbai-Delhi flights he's taken in recent months, it appears
that he's still shuttling between the two. Is he? Ask him, and he'll
admit he had an informal sort of dual charge for around two months-in
the transition period-lasting a few days even after he formally
left Philips.
Sounds strange? Well, welcome to the world
of assuming 'responsibility' as understood in an old-fashioned way,
even if it means blurring the otherwise hard-and-fast boundaries
of corporate competition. To Karwal, it's a plain and simple matter
of commitment to task completion at the old job. And of personal
effort. "One has to burn the midnight oil," he says, almost
nonchalantly.
But don't assume even for a minute that Karwal
is an exception. The phenomenon is more common than you'd think,
especially at the apex of the corporate pyramid.
Split Roles...
Juggling two jobs is tough. Juggling two top
jobs is super-tough. Ask ex-Hutch head honcho Sudarshan Banerjee,
who joined the Dalmiya group's rural-marketing retail startup recently,
and spent two months juggling two jobs. While still at Hutch, during
his two-month notice period, he was busy talking to retail consultants
and commissioning research studies to get a grip on the retail venture's
competitors, so that he could analyse their strategies well before
getting into his new saddle.
DOS...
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»
Meet old job commitments
» Keep
the ship on course
» Study
new job challenges
» Start
building new bridges |
...AND DON'T
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»
Leak information either way
» Burn
bridges with old firm
» Be
unfair to either company
» Get
passionate just yet |
Banerjee even went about the recruitment process,
hiring nine function heads (with much cross-functional exposure)
so that the new company's team would be ready to roll by the time
he got there. This, of course, meant granting them a fair degree
of operational leeway (in his day-to-day absence). Co-ordination
would have required his presence, but he was confident that they'd
get on quite well without him. And so too for the Hutch team. "I
never keep people in silos," explains Banerjee, "they
have to have experience of other functions also, so it helps them
in taking decisions (in my absence) that I would have taken."
Hutch, you see, was still Banerjee's moral
responsibility, till a new CEO could take charge. So, in effect,
he found himself alternating his time between the two roles. "But
when you are experienced," he says, "you are in auto mode-you
tend to compartmentalise the two responsibilities."
As far as time and documents go, compartmentalisation
is not terribly difficult. While still at Philips, for example,
Karwal had his office desk strewn with Philips documents, even as
the inner recesses of his desk were packed with confidential Electrolux
folders on finances, people, processes, products, marketshares,
virtually everything imaginable.
To hit the deck running, Karwal wanted to be
clear about his strategy as Electrolux India's CEO (his first ever
assignment as top boss). His last working day at Philips was January
24, but he was still to be spotted in office on the 25th, priming
a caretaker management team and helping it tie up "loose ends"
of Philips' World Cup strategy. That this strategy should meet its
objectives was an onus he felt morally, personally and professionally
obliged to bear.
Meanwhile, Electrolux's outgoing CEO, Ram Ramasundar,
has done something similar. He is also equally clear about the principles
underlying his actions. "It is one's fiduciary responsibility
to give 100 per cent while you're on the job," he states. No
two ways about that. So, what did he do during his own transition
months? He devoted his three-month notice period's days to keeping
things in fine order at Electrolux, and evenings to analysing the
BPO business, so that he could take charge as COO of Satyam's BPO
operations, Nipuna, the very next day after leaving Electrolux on
December 31. He pored over NASSCOM reports, called friends and colleagues,
and surfed the web intensively, preparing for his new job.
That's homework, period. A must-do. Something
that also involves getting the new team in sync with one's plans.
Almost all the transitional CEOs, for instance, were in touch with
their new colleagues while they were with the old company. Karwal
spent three-to-four hours with each of his senior colleagues at
Electrolux.
Ramasundar, on the other hand, flew to Hyderabad
to hold a session with his new colleagues. It's part of the process.
"You have to give the new colleagues a value proposition,"
says Banerjee, "you have to make them part of the shared vision."
...But Split Minds?
Juggling time and dockets is fine, but what
about the mind? Wouldn't a strict compartmentalisation drive any
sane person schizophrenic? And can one really be passionately loyal
to two companies together?
Perhaps juggling is a bad analogy when it comes
to that. The mental experience is more like being in two boats at
the same time. "You may have the best resolve," observes
Karwal, "but the mental conflict is still there." It is
all the more excruciating when colleagues and others try to pry
information and exploit the peculiar circumstance.
The best way out, according to Banerjee, a
veteran of many shifts (Kodak, Amway and Hutch), is to be in 'auto
mode' even on the bigger issues. "You are like a caretaker
prime minister," laughs Ramasunder. Just detached enough to
avoid any traps, and involved enough to have the two boats' control
panels embedded nicely in one's mind. "In an overlap situation,
the important and urgent decisions can be taken by the shared team,
but critical decisions will be taken by the caretaker CEO,"
says Rahul Taneja, Vice President, Consindia, a head-hunting firm.
Passionate steering can come after the transition is complete.
In the interim, though, dual loyalty works
if and only if one does equal justice to both the roles (and the
two companies appreciate this fine sense of fairness).
As for loyalty, well... at such 'visionary'
levels (ahem!), it's not just about loyalty to this firm or the
other, but perhaps a higher sense of professional purpose. A unifying
sense of far-sighted ambition, for example. One can have a foot
each in two boats and still cruise along fine, so long as the mind's
gaze remains focused on the destination.
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