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"The ideal platform for the brand would be pioneerhood,
emphasising the never-before experience, but ensuring that
it is not totally alien"
Anil Bhandari, Managing Director,
International Travel House
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When
it's a foods product, the key to success is the taste. And if it
is a new snack, there has to be novel way of describing it to the
consumer. Remember, the consumer is always looking for change, but
not necessarily replacement. The taste must be clearly defined.
For instance, crisp, crunchy, salty, sweet and so on. And with it,
the new experience of it. There is little doubt that health is a
very important factor, and if the product has nutritious value,
that could be driven nicely into consumer consciousness for the
brand to prosper. The other element that is important to be clear
about is whether it is an all-time snack or for a special moment.
The diversity of the product's consumption needs to be thought about.
Is it only for breakfast? Or could it have multiple functions? The
consumer must get a complete feel of the product.
Then comes the issue of communication. The
market must first be defined. This includes the target consumer;
whether it is a product for the young or the middle aged, or is
it an universal product. This will determine market size and spend,
and the advertising. Television is, of course, the most effective
medium, given the visual impact and scope to emphasise the core
values of the product. Above all, the communication strategy must
be exciting and convincing. In this, it is important to remember
while snack items are to some extent driven by the ambience they
create, the ultimate test is the taste and packaging. The packaging,
for example, has to be of international quality, and must give the
impression of novelty.
In terms of creating the brand, the stress
should be on defining the core value of the brand, and then building
associations. Of course, somewhere down the line, the values must
be dovetailed with the values of the corporation, and must capture
the essence of the consumer value system. The consumer must not
feel shortchanged. This is not a staple product, which makes winning
consumer confidence of even greater importance. While the process
may be simple initially, given the novelty of the product, the real
test will come with time. This calls for the striking of a clear
'position' in consumer mindspace as a pioneer.
That, though, might lead to the temptation
of creating a generic brand. This is best avoided because it might
expose it to threats later. To conclude, the ideal platform would
be pioneerhood, emphasising the 'never felt before' consumption
experience, while underpinning the fact that while the taste of
the innovative new product is unique, it is not completely 'alien',
nor being thrust down people's throats.
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"Every brand needs
to be clear about what it wants to be. The annals of marketing
are full of failed brands who wanted to be all things to all
people"
Noni Chawla, Management Advisor
& CEO, Omniconsult Management Advisory |
Brands
have one core identity (and may have an extended identity as well),
but the core identity has to be clear, not fuzzy. Moreover, strong
brands are built on authenticity. Also, strong brands are not built
on the deficiencies of other brands, they are built on their own
inherent strengths.
In the case of Aye-Aye Captain, Sudheer Sharma
& Co will have to decide what is going to be the core identity
of the brand. Remember Snapple? The core identity was fun, cool,
irreverent, idiosyncratic. Incidentally, all Snapple flavours were
also 100 per cent natural. But that was not the platform on which
the drink was marketed.
While the idea of positioning a brand in the
"intersection space" is tempting, it is akin to having
one foot each in two different boats. And those who do that, more
often than not, end up falling between two stools.
What is the size of the "intersection
space"? By and large, "intersection spaces" for products
tend to be very small. I cannot think of one single food or drink
that straddles the two spaces: fun and health. In fact, the two
are almost mutually exclusive.
Every brand needs to answer the question, "What
do I want to be?" The annals of marketing are full of examples
of failed products and brands that wanted to be all things to all
people. To my mind "funky and cool" and "healthy"
are almost polar-opposite concepts.
The fact that in a blind test the consumer
cannot identify whether it is a biscuit or a chip can be a disadvantage.
If we are aiming for the funky, cool dudes, they must think they
are eating chips and not biscuits. Any food that reeks of health
is almost anathema to the youth. Volumes have been written on the
"unhealthiness" of colas and burgers, but they go on.
Try and make them healthy, and I don't know what will happen.
I don't know of any brand that started out
with the objective of becoming the generic for the category. Apart
from the fact that that would not be good marketing. Neither Xerox,
nor Dalda, nor Jeep started with that objective. In fact, becoming
generic was the problem. The ambition to start a new category is
admirable. But a good marketer has to stop fantasising.
The RJN team would be well-advised not to pussyfoot
around and be clear about what it wants. If it wants to play in
funky food space, it should go ahead and do that (and having baked
food that sells at funky prices cannot be a disadvantage). Or decide
that it wants a chunk of the "healthy" food market, and
stay the course for that. It may be longer, and more arduous, but
then, strong brands are not built in a day. Nor are they built by
the faint-hearted. Incidentally, I might add, Aye-Aye Captain is
not exactly my idea of a funky name.
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"A good analytical
look reveals that the real opportunity for Aye-Aye Captain bischips
lies in positioning itself as an adult snack"
Swapan Seth, Co-Chief Executive
Officer, Equus Red Cell |
I
do not think product categories can be created by the mere elimination
of the ailments of a category (the absence of health in chips or
the absence of fun in biscuits). That, in my estimation, is a rather
simplistic perspective to category creation and brand launches.
It is not how the real world works. So I think that even before
Sudheer Sharma sets about to create a position for the bischips
brand Aye-Aye Captain, he must first examine in very fine detail
the ultimate consumer need that the brand wishes to meet. And thus,
the broader consumption opportunity.
Yes, chips are hardly healthy, and yes, biscuits
are hardly fun. But using these primary observations to go ahead
and base the new brand on "health can be fun" would be
hazardous in my estimation.
More so, when the broader question is: who
is seeking health? And who is seeking fun?
Simple though the questions sound, there are
no easy answers, at least from a strategic perspective of the market.
First of all, what are the broad trends? An evaluation of life around
us will reveal that snacking is unarguably on the rise, and this
is so across categories and consumers. The scarcities of time and
paucities of attentive meals are, to a large measure, contributing
to this rise.
Of course, fun-seeking kids are into snacking
for reasons that have little to do with the abovementioned. Yet,
in my estimation, the real opportunity for bischips lies in actually
staying away from the kids' category of snacking. History is ripe
with examples of brands that have fallen by the wayside on account
of injecting goodness into grazing products. Children do not seek
the sanity of health in chips. Neither do parents who see categories
like chips and sweets as currency to purchase peace with the kids.
On the other hand, a good analytical look reveals
that the real opportunity for Aye-Aye Captain bischips lies in positioning
itself as an adult snack. Adults in the Indian market do not really
have good snacking options. Even if we accept the traditionalist
argument that they do, they are mostly in the domain of traditional
Indian snacks such as bhujiya, chana-jor-garam and dal moth. Increasingly,
as the Indian adult palate is coming to terms with the pennes of
the world, perhaps success lies in positioning bischips as the 'snack
for adults'.
There are glaring virtues in this. Children
will not warm up to the nomenclature contradiction: bischips. On
the other hand, adults will understand the virtues behind it. The
flavours that the brand offers are far more amenable to adults than
they would be to kids.
If you look at the snack market and if you
look at third place patronage, you will concur that adults are grazing
more often and have fewer and fewer food products that belong to
them.
A classic example is how Cadbury's Temptation
was steadfast in its position, and clearly occupied the adult highground.
There is no reason why it could not have been a chocolate for kids,
but I think the gentlemen at Cadbury House would have seen a consumption
opportunity with adults and run the risk of occupying that position.
Sharma has a tricky product. But I think, he has a wonderful consumption
opportunity. The adult market, in this case, may well bite.
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