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In the limelight: (L-R)
India Today Group CEO Aroon Purie, Citibank's Sanjay Nayar,
SBI's A.K. Purwar, Andhra Pradesh CM Chandrababu Naidu, HDFC
Bank's Aditya Puri, HSBC's Niall S. K. Booker, and Shaw Wallace's
Vidya Chhabria |
The
survey has matured with age. Since 1993, the annual BT survey of
India's Best Banks, conducted in association with KPMG Consulting,
has come to be regarded as the best yardstick for banks in India
to weigh themselves against their peers. The sign of a survey that
has attained operating saliency, they say, is when top managers
consciously or unconsciously use it as a measure of their progress.
No wonder then, when the time comes for the
year's Numero Uno to step into the spotlight to receive the accolade,
the hall fills with not just applause, but power applause. All those
clapping hands belong to people who know just what it is to emerge
on top. People who would more than thumb merely through the special
Best Banks issue of BT that carries the analysis down to its minutest
detail. For a sector that has always complained about lack of intelligible
comparative data, the issue serves not just as a ready reference,
but also as a thought stimulant.
So it was at the Regal Room at The Oberoi,
Mumbai, at the award-giving ceremony staged in association with
Shaw Wallace's Antiquity. And so should it be with any serious award.
As Sanjoy Narayan, Editor, Business Today, put it, the award ''gives
the survey greater longevity and appeal, but the bigger reason is
that we're hoping it will spur more competition among banks''.
Aditya Puri, Managing Director of HDFC Bank,
the year's Best Bank, will have to watch his heels. But at the ceremony,
he had all the right to bask in the glow of a well-deserved victory
after a very good year for the bank. In his acceptance speech, Puri
thanked his customers, employees, employee's families and God, and
ended with a quip on banking. This is the one sector, he mused,
where bankers not only expect to get back their product after it's
sold, but want it back bigger.
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Chief guest of the evening: Chandrababu
Naidu urging India Inc.on |
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Numero Uno: Aditya Puri (L) accepts the
Best Bank award from Naidu (centre) |
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The moment: Aroon Purie (L) and Naidu
releasing the Best Bank issue of BT |
There were some other awards too. A.K. Purwar,
Chairman, State Bank of India was asked on to stage to accept the
award for India's biggest bank. Sanjay Nayar, Country Head, Citibank
NA, received the award for the most productive bank. And Niall S.K.
Booker, CEO, HSBC Bank India, got the award for the safest bank.
The overriding issue, however, was development-to
which Aroon Purie, Chief Executive of India Today Group and Editor-in-Chief
of Business Today, devoted a large part of his speech. ''I believe
the entrepreneurial spurt of the last decade would not have been
possible without the active support of our bankers,'' he said, describing
banks as ''the lifeline of commerce'', the institutions that ''make
the notion of wealth multiplication possible by bringing together
people with money and entrepreneurs with ideas''. Pointing out the
importance of intangible factors such as credibility, customer understanding,
service and efficiency, he said that banks should evolve as partners
in business and ''cannot afford to pass on their inefficiencies
to their customers''. While offering public sector banks (12 of
the top 20 banks in the BT ranking) a warm pat on the back for their
performance, Purie mentioned the current challenge of tackling Non
Performing Assets (NPAs). ''It's a problem the banking industry
has to overcome not only for their own sake but for the sake of
the economy.''
The BT special issue was then released by the
chief guest, Chandrababu Naidu, Chief Minister of Andhra Pradesh,
a man widely seen as a rare politician-protagonist of the reforms
process. He took the opportunity to reiterate his support for economic
reforms, and make a case for nationalist optimism by referring to
Goldman Sachs' BRIC report (on the future powerhouses of Brazil,
Russia, India, and China) that projects the Indian economy to become
the world's third-largest by 2050.
Citing the success of companies like Hero Honda,
Bharat Forge, and Tata Steel, Naidu encouraged banks to help India
Inc. become 'world class'. ''I see no reason why India's banking
sector should not emerge as a world-class player,'' he enthused.
''With our knowledge of financial markets and modern commercial
banking married with our strength in it, we can certainly become
world class.'' On what banks could do straightaway, the chief minister
recommended a further reduction in interest rates. ''You are getting
low cost money and naturally you can reduce further. I entirely
agree with Mr Purie-you have to use technology, best practices and
everything possible to reduce the establishment cost.'' Wonder what
the RBI governor Y.V. Reddy thinks about it.
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