MAY 9, 2004
 Cover Story
 Editorial
 Features
 Trends
 Bookend
 Strategy
 Managing
 Survey
 Back of the Book
 Columns
 Careers
 People

Form And Function
Marketers of FMCG products are periodically accused of allowing their zest for 'form' overtake their concern for plain and simple 'function'. Meanwhile, right now, everybody agrees that the industry is in need of some innovative breakthroughs. But of form or function? Should this be an issue?


Tommy HIlfiger
Here's a fashion brand with an interesting identity crisis, new to India.

More Net Specials
Business Today,  April 25, 2004
 
 
Splicing HLL
With its businesses cleaved into two, HLL hopes to be a nimbler fighter in the marketplace. Will it be?

In the days ahead, 10-12 per cent of Hindustan Lever (HLL's) 60-odd senior managers-right from general managers to category heads-will find themselves out of Lever House, the headquarters of the Rs 10,138-crore fast-moving consumer goods giant. No, they won't be sacked, but most of them-in the words of a senior HLL director-will be "compensated with regional positions". A few would be redeployed or, to put it more bluntly, demoted.

This isn't some Machiavellian plot being hatched by the Unilever top brass, but rather a logical extension of the restructuring announced last fortnight at the $47 billion Anglo-Dutch major's Indian subsidiary. Come May 1, Chairman Banga will hand over day-to-day operational management to two "considerably autonomous" managing directors. Arun Adhikari, currently Executive Director (Personal Products), will head the home and personal care business (along with detergents), and S. Ravindranath, Executive Director (Beverages), will take over the foods portfolio (including beverages and ice cream). "With two MDs, we will now be a more empowered and more focused organisation,'' says Banga, with a reminder that "I will (still) be fully accountable for the Indian operations." And be based in Mumbai, not in Singapore.

ARUN ADHIKARI: The MD-designate has been mandated to infuse Lever's home and personal care segment with much-needed dynamism S. RAVINDRANATH: The former head of beverages business has been charged with jumpstarting the FMCG giant's foods business

Lever's current management committee comprises 13 members, and the operations are divided into five business units (detergents, personal care, foods, beverages and ice cream). Under the new structure, there will now be just two divisions (HPC and foods) headed by the two MDs, each with a five-member management committee. The newly-cast board will have five members, with a Finance Director, D. Sundaram and a Vice Chairman, M.K.Sharma, in addition to the two MDs and the Non-Executive Chairman. As Banga explains, the benefits of such a structure are that HLL will now be able to respond more aggressively, and respond faster in the marketplace. "It couldn't have come at a better time," he adds.

What also couldn't have come at a better time, at least for Banga, is his elevation as head of the Asia HPC business, worth $6.1 billion, accounting for a little under 30 per cent of Unilever's worldwide, and the biggest HPC business for the Anglo-Dutch behemoth (bigger than Europe and North America). The Chairman swears that the reorganisation and his elevation are "disconnected", and insiders at HLL aren't surprised by either. "The reorganisation is the next phase of the rationalisation that Banga kicked off two years ago-and which is in line with Unilever's worldwide structure. As for his elevation, he's obviously played his cards well," says a clearly indifferent HLL manager.

Banga isn't the first HLL Chairman to make it big on the global stage. Predecessor K.B. Dadiseth is today head of Unilever's worldwide HPC activities, worth all of $22 billion, and another former director Harish Manwani heads the $4.6 billion North American HPC portfolio. Banga's new posting is doubtless prestigious but Banga, like Manwani, reports to Dadiseth. In his own words: "HLL's revenues today are $2 billion. HPC Asia is $6 billion. So I have another $4 billion of responsibility." Asia includes Vietnam and Thailand (where just as in India Unilever enjoys a dominant position), Indonesia, the second largest Unilever business in Asia after India, and the fledgling $350 million China operations, a late starter, but surely with the most potential.

TRICK OR TREAT FOR BANGA?
Is M.S. Banga getting promoted or kicked upstairs?
POINT: The restructuring at Lever is a reaction to the company's inability to grow, and the competitive pressures being felt in the market place.
COUNTERPOINT: Not true. For one, the reorganisation, and Banga's appointment as President of the Asian HPC business are disconnected events. The reorganisation is the logical next step in the rationalisation that began a couple of years ago.


POINT: Is Banga's appointment at the Asian level really a promotion?
COUNTERPOINT: Yes, yes, yes! HPC Asia is a $6 billion business, with India accounting for roughly $2 billion. So in effect, Banga has got a further $4 billion worth of responsibility.

POINT: Does Banga deserve a promotion, in the light of Hindustan Lever's domestic woes?
COUNTERPOINT: Of course. Since he took over in 2000, he has significantly restructured the company by divesting 7-8 businesses at a good value. Today HLL has a lean portfolio focused on FMCG, thanks largely to Banga. Foods profitability too has improved. If growth hasn't come, it has more to do with the "counter-forces" in the marketplace since 2000, during which Banga determinedly pursued his strategy.

POINT: By making Banga Non-Executive Chairman, and empowering two managing directors, Banga's wings have been clipped domestically.
COUNTERPOINT: In the light of the Chairman's new Asia responsibilities, he will be travelling a lot. Since Indian regulations don't allow for a part-time director concept, a non-executive role was imperative to heed to good governance practices. Although Banga's role won't be hands-on anymore, he is still fully accountable for the Indian operations.

POINT: Banga's elevation is not as impressive as that of some of his predecessors. K.B. Dadiseth, for instance, is head of the global HPC business, and a former HLL Director Harish Manwani is now President of Unilever's North American HPC business.
COUNTERPOINT: The Asian HPC business is larger than that of Europe and North America, and has the most potential for growth.

POINT: The restructuring is a precursor to splitting the foods and HPC business.
COUNTERPOINT: "We have no intention to split the business," says Banga. In fact, at various levels, like fieldforce, for instance, there will be integration.

Lever's Quest For Growth

The debate doesn't so much surround whether Banga has been kicked upstairs, but whether he deserves the elevation against the backdrop of HLL's performance over the past four years. At least on the surface, Lever's performance has deteriorated since May 2000. Between 2000 and 2003, HLL's net sales shrunk, and low-cost, nimble competitors have nibbled at its marketshares in key categories like soaps, detergents, shampoos and toothpastes. In contrast, in the four years before Banga took over-when Dadiseth was Chairman-HLL was growing in double digits-at over 30 per cent. Banga, it would seem, just couldn't maintain the tempo. So what has he achieved to deserve such a handsome posting?

Plenty, avers the Banga camp at Lever House. The biggest achievement, points out one manager, is the "significant restructuring", during which Banga divested at least eight low-margin or non-FMCG HLL businesses with revenues totalling close to Rs 1,000 crore-including oils & fats and animal feeds-all at handsome values, making HLL a more pure-play FMCG than it was pre-2000. "Of course, acquisitions are more sexy than divestments," quips the manager, with an obvious reference to Dadiseth's acquisition binge, during which he gobbled up diverse companies right from ice cream maker Kwality to cosmetics major Lakme.

So whilst inorganic growth did account for a large part of the growth between 1996 and 2000, the flurry of acquisitions also resulted in HLL being saddled with an unwieldy basket of 110 brands. That's where Banga's second major accomplishment comes into the picture: He consolidated the portfolio into a lean, sharply-focused range of 35 power FMCG brands.

Such efforts at consolidation have been noted by the Unilever top brass. But a section of analysts points out that these initiatives, though noteworthy, aren't enough to hide the shortcomings of HLL in the Banga years. Other than the company's inability to grow the topline, there's also the troubled foods business that hasn't been able to enter the black. The ventures that were flagged off with fanfare-like e-tailing and confectionery-haven't yet succeeded in becoming the badly-needed growth engines that Lever has been striving for.

Banga maintains that the new ventures have to go through their "incubation period," and they will achieve critical mass in the fullness of time. As for foods, the Chairman explains that plenty of progress has been made: Operating and gross margins are up, gross profits have trebled over the past four years, and the company is today in a position to invest in growth in this business. "Foods needs nurturing," says Banga, who credits the current Foods head Gunender Kapur for improving profitability. Whilst Kapur's new assignment overseas hadn't yet been announced at the time of writing, Lever insiders are pretty sure it's going to be a ''hot posting for a hot guy''. ''I will miss him, but there's no dearth of talent at HLL," smiles Banga.

It will now be largely up to Adhikari-who effectively will be responsible for 68 per cent of HLL (the HPC business has revenues of Rs 6,800 crore) and Ravindranath-who incidentally began his career in HLL on the non-management side-to marshal that pool of talent, with Banga providing the strategic leadership and operational direction. Besides enabling a sharper focus, more aggression, and faster decision-making, the new structure with Banga as the Asian HPC head honcho enables Lever to think pan-Asian, much like competitor Procter & Gamble does. For instance, HLL can look at sourcing opportunities from the region, thereby reducing costs wherever possible.

The new structure will come into play from May 1, and the next couple of weeks won't be without their share of unease, as managers get accustomed to new reporting relationships. But going by the action at Lever House, you could be forgiven for believing a new aggressive and nimble Lever is already in place. At the time of writing, the haircare managers were readying to launch Clinic Plus with a lower price tag, and a host of similar such initiatives were in the works. Banga may be on a new high, but back home HLL still has to battle familiar demons closer to the ground.

Other Story Links...
 

    HOME | EDITORIAL | COVER STORY | FEATURES | TRENDS | BOOKEND | STRATEGY
MANAGING | SURVEY | BOOKS | COLUMN | JOBS TODAY | PEOPLE


 
   

Partners: BT-Mercer-TNS—The Best Companies To Work For In India

INDIA TODAY | INDIA TODAY PLUS
ARCHIVESCARE TODAY | MUSIC TODAY | ART TODAY | SYNDICATIONS TODAY