Amazon.com
could well go down in history as a love child born of the heady
fling that the stockmarket had with dotcoms in the late 1990s. But
the company, founded by Jeffrey (Jeff) Bezos in July 1995 when the
internet was still an untested business medium, is a survivor-par-excellence.
It floundered a bit in the swirl of the dotcom bust, but unlike
thousands that were swept away, Amazon.com reinvented itself and
emerged stronger.
The 40-year-old Bezos, a computer science grad
from Princeton University, is the pioneer of internet retailing.
His compelling vision introduced a new paradigm for retail, the
click-and-buy model: buy goods from a website instead of a physical
store, from wherever there is an internet connection: home, office
or cyber café. A model that gave convenience to buyers, and
mind-boggling market reach to sellers.
Named after the mighty Amazon river and its
numerous tributaries that surge through dense rainforests, Amazon.com
was started with an initial investment of a few thousand dollars.
In less than three weeks after the website went live, Bezos and
his wife Mackenzie were pulling in sales of over $20,000 a week.
And soon after going public in 1997, the company had a market capitalisation
higher than that of its brick-and-mortar rivals. In 1999, Bezos
was chosen as Time magazine's 'Person of the Year'. But things changed
soon after and the dotcom bust saw Amazon.com lose almost 90 per
cent of its market cap in 2000.
Bezos didn't give up on his vision. He set
about transforming Amazon.com from a website selling books into
something much bigger: the world's largest online retailing platform.
A series of tie-ups with companies like Toys R Us and Target helped
give the website the feel of an online supermall where a customer
could buy almost anything. Marketing initiatives followed-from free
shipping to highly discounted prices. But the biggest move was Bezos'
decision to make the site 'more global'.
The moves have paid off. The company announced
its first full-year profit in 2003. It has been making money now
for three straight quarters and revenues have exceeded a billion
dollars for the last six quarters. If proof was needed that there
is money to be made in online retailing, this is it. And Bezos has
proved that the right idea, coupled with perseverance, pays in the
end.
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