The
travel industry likes to tout itself as
one of the largest industries in the world and talk up how it
contributes to the world economy. Travel honchos from all over,
who were in the capital recently to celebrate their industry,
all pontificated on the 'needs' of the traveller. However, in
the maddening crowd of hotel operators, airline bosses and cruise
ship owners, you might have lost Judy Slatyer. She is the CEO
of a company that produces 'The Bible' for travellers-Lonely Planet.
"I was honestly surprised at how many
people came up to me at the conference and thanked Lonely Planet
for producing such helpful guides," Slatyer says. With over
497 titles in 16 languages, 400 employees and 300 freelance travel
writers (only around 170-180 writers work at any given point in
time), Lonely Planet is the world's largest independent travel
publisher, and sold over 6,500,000 guides last year in over 200
countries. "We are possibly one of the smallest global companies
out there, but make no mistake, we are a global company,"
Slatyer proudly states.
The New York Times described Lonely Planet
as "the trusted companion for a generation of independent
travellers". Trusted companion yes, this writer can testify
to that, because when in Italy, Lonely Planet was my companion
through thick and thin. Accents, that is. But now Lonely Planet
is becoming the trusted companion and guide for a second generation
of travellers, as guides, also on TV and now even on the internet.
But first, a history lesson. Lonely Planet
was started by accident, when founders Tony and Maureen Wheeler
completed an overland journey from London through Asia and on
to Australia. Their travel notes, which were distributed first
among friends, were eventually published in the first ever Lonely
Planet guide, Across Asia on the Cheap, way back in 1973.
But why Lonely Planet, the name? "The
story goes that Tony was singing Joe Cocker's Lovely Planet when
Maureen was trying to come up with a name, and from lovely they
made it lonely. And that's how they got the name," Slatyer
jokes, while sitting on the stairs of the Obelisk at Coronation
Memorial on Delhi's outskirts.
Coronation Memorial is, literally, the back
of beyond, even in Delhi. Located off Burari Chowk on National
Highway 1, the site has the old statue of Emperor George V, which
used to be inside the canopy at India Gate, celebrating the regent's
1911 visit to India. It is a place that even most auto-rickshaw
and taxi drivers are not aware of, but for tourists who want to
see the old vestiges of the Raj it is a must-see. And the Lonely
Planet guide has a mention, unlike many other tourist guides of
the city (but not all).
"We do not aim to be everything to everybody,
and we try to be as quirky and offbeat as possible; you really
do not know how effective a guide is until you use it. And the
feedback we get is surprisingly positive," says Slatyer.
But interestingly, her biggest challenge nowadays is to cope with
the changing demographics of its readership. "That is why
we are doing a concerted effort with our online publishing. Our
authors have their own blogs (weblogs) that travellers can read,
and we are also making our guides customisable so that people
can download only the parts they need. We are also coming out
with new shoestring guides and have expanded into food guides
and trekking guides."
The scene moved from the remnants of the
British Empire to the first major work of Mughal architecture
in India-Humayun's Tomb near Delhi's posh Nizamuddin Enclave.
Dating from the 16th century, it was the first Mughal monument
to use red sandstone and marble in quantity. Many say it was also
the template that Shah Jahan followed when he had the Taj Mahal
constructed.
So what does it take to be an author for
Lonely Planet? "A love of travel, I guess," says Slatyer.
"But, the beauty of Lonely Planet is that we constantly update
our writers; new blood means new perspectives. And doing that
is the job of the commissioning editor. And new writers are helped
along by more experienced hands till they get the hang of things."
Writers constantly get shuffled around on new projects, and get
sent off to interesting places. "We have just commissioned
a book on Afghanistan," says Slatyer.
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"We do not aim to be
everything to everybody, and we try to be as quirky and
offbeat as possible; you really do not know how effective
a guide is until you use it. And the feedback we get is
surprisingly positive"
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But Afghanistan, who on earth would want to
go there?
Elaborates Slatyer: "Well there are
a lot of aid workers there, and though most of our titles are
profitable, there is cross-subsidy sometimes. In case a country
guide would be too narrow, we sometimes have regional guides like
for 'Central Asia', but increasingly there is a demand for more
destination guides and theme guides. Possibly the only country
that is not covered by a Lonely Planet guide right now is Iraq,
and that is not because there is no travel potential there. I
believe someone has already started package tours to Iraq, but
it is too dangerous to send one of our authors there right now."
And then there is TV. Lonely Planet's quirky
take on travel makes for interesting TV viewing. "Travelling
is a lot more than the hotels and fancy parts of town. Which is
why package tours are such a waste. You have to go out there,
meet people, eat their food to soak in the culture," she
points out.
But now, even Lonely Planet has been bitten
by the 'Reality TV' bug. "We are currently doing a destination
series based on the concept of Six Degrees, so our intrepid traveller
will go to a town, meet one person and will move on from there.
We recently did such a show about Mumbai and came out great. What
is wonderful about this is that you get to learn about a town
from the locals. And the other concept show would be to take someone
from his cushy city-slicker job and plant them in some corner
of the planet for a few months, which is what we are toying with."
So what is the biggest problem for Lonely
Planet authors? Surprisingly, Slatyer thinks it is not stinky
toilets, money-grabbing taxi drivers or secret police, but over-helpful
folks. "Directions are the single biggest challenge, authors
can get six different directions to the same place and that is
where their knowledge and expertise come in trying to finally
get to where they want to go to."
Lonely Planet was also hit by the incidents
of 9/11, but now Slatyer believes that the travel industry has
rebounded. And where are people travelling to nowadays? "Currently,
our bestselling guides are for New Zealand and Australia. But
India and China are always in the top 10. And an indicator of
our success is that we hardly spend any money on marketing,"
Slatyer says while we head back. In fact, the last major marketing
drive the company had was co-branding with movie theatres in the
US for the release of the Che Guevara inspired Motorcycle Diaries.
This is the Bible for the traveller, for
just about every part of the world.
Except Iraq, at least for now.
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