The secret to successful leadership lies in the pcr-100 model: proactive approach, customer focus, communication and commitment, and relationship-building along with 100 per cent commitment to taking the organisation to new heights.

	Money Is Time
	Humans To Cyborgs

A leader needs to have a proactive approach. Individuals who have a reactive attitude usually end up fire-fighting and reduce the team's output. A reactive mode of handling situations wastes valuable resources like time and money and has a bad effect on the team's morale.

A factor that is critical to an organisation is customer focus, communication and commitment. Customer satisfaction is a pre-requisite for survival in a competitive business environment. Leaders should have the highest level of commitment to customers, and this can only be achieved when they have a clear focus and a two-way communication process in place in the organisation. This enables them to understand the customer's requirements and orient their teams to providing the necessary services and products.

Another key attribute of leadership is relationship-building. Strong relationship-building skills are imperative in a competitive business environment and necessary for the growth of organisations. This also ensures that the company's intellectual capital is utilised to the maximum. Such skills also enable leaders to forge successful business alliances and establish long-term relationships with customers.

All these attributes would however be lost on a leader who did not have the ability to focus his team absolutely on his organisation's goals while driving them to attain ever-higher levels of performance.