two leaders follow the same leadership style. Yet, what is common
among all great leaders is that they give the utmost importance
to staying in touch with ground realities. And that is the key to
being successful as a leader.
The higher one moves in the hierarchy, the
easier it is get divorced from the plethora of activities happening
at the grassroots level. This is exactly what a leader must guard
against. At the top, one usually receives information that has been
filtered at various levels of the hierarchy. But as a leader, one
needs to see through that information and go deep down to find out
the reality at ground zero. This is necessary if the organisation's
customers and employees are to be kept satisfied, and if the leader
is to stay informed about what is happening at the different levels
of the organisation.
Being a leader is all about working together
with people, encouraging them, training them, making them feel a
part of the picture. So the first maxim of being a good leader is
ensuring employee involvement-acquainting the team with the goals
of the organisation and driving team members to perform better.
The second maxim of good leadership in business
is to keep customers happy. A leader has to possess the highest
level of commitment towards his or her customers and orient the
organisation's employees to continuously come up with solutions
and information on products and services the customer wants.
It is the responsibility of leaders to provide
vision and purpose to their teams, even while encouraging team members
to achieve their creative potential. The most important task a leader
can perform for his or her organisation is to help employees focus
on their strengths and help them realise their full potential.