APRIL 14, 2002
 Cover Story
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Tete-A-Tete With James Hall
He is Accenture's Managing Partner for Technology Business Solutions, and just back from a weeklong trip to China, where he checked out outsourcing opportunities. In India soon after, James Hall spoke to BT's Vinod Mahanta on global outsourcing trends and how India and China stack up.


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Turn On, Tune In, Drop Out
The History Channel will be beamed into your homes by the year-end. And ever heard of TechTV?

Well now home entertainment was my baby's wish/so i hopped into town for a satellite dish/I tied it to the top of my Japanese car/I came home and I pointed it out into the stars/A message came back from the great beyond/There's 57 channels and nothing on.
Bruce Springsteen, 57 Channels (And Nothing On)

The Great Divide
An All-New Discovery
Inside The Low Profile World Off
Barista Takes On The World

If you agree with springsteen-that's there's nothing on-perhaps Carl Meyer would like to change your mind. The managing director of The History Channel, who was in Mumbai last fortnight to attend Frames 2002 (FICCI's Global Convention on the Business of Entertainment), is in hectic negotiations to beam the channel into Indian homes by the year-end. The History Channel will begin by using content from its global library and, once it finds a foothold, it will consider local production.

Meantime, evaluating an entry into the Indian market is Techtv, a US channel that claims to be the only 24-hour broadcaster of technology-related programming. ''If we do launch operations, it won't be the same channel as in the US, but a different name,'' says Rasa Urmonas, Head (Sales and Marketing), Asia, Techtv, which beams into 30 million households in the US. Now, we aren't sure whether Springsteen and his baby receive it too.


CHASM
The Great Divide
White collar salaries continue to grow faster than blue collar ones.

White collar, good; blue collar, bad. That's the message some numbers just in from India Inc seem to be sending out. In 2001-02, average white collar (WC) salaries rose 13-14 per cent. The corresponding rise in blue collar (BC) salaries was 5-7 per cent. Shailesh Shah, Managing Director, Watson Wyatt, says the gap will widen. Watson Wyatt estimates that the difference between WC and BC salaries has risen five- to ten-fold in three years. One reason is that companies don't mind paying more for workers perceived to be adding value. Alcatel India's Co-Chairman Sushil Baveja reckons that in telecom, wc salaries rose 25 per cent last year, while BC ones did just 10 per cent. Some workers, it turns out, are more equal than others.


DISCOVERY COMMUNICATIONS
An All-New Discovery
It's now not just about animals and nature, but about people too.

Discovery's Shourie: reinventing

Appointment viewing, not accidental. In TV jargon, that's the new mantra at the six-and-a-half year old (in India) Discovery Channel, as it launches an effort to appeal to a wider audience. That in turn, the channel hopes, will help it become more attractive to advertisers.

So, much like mass-appeal channels like Sony, Zee, and Star Plus, Discovery has adopted a programme schedule to suit various audience segments: the 12 noon to 1 pm Woman's Hour every weekday; the teen-specific ActionZone between 4 and 5 in the afternoon; and the adult-oriented Late Night Discovery every weeknight after 11, featuring everything from holiday spots to some intimate stuff.

''It's limiting to be seen as a nature/wildlife content channel. We're becoming a mainline unique content channel,'' says Deepak Shourie, MD, Discovery Communications India. About time too: advertisers largely prefer mainstream entertainment channels, and the bulk of the money that goes to other kinds of channels ends up with news and sports channels. The question is whether the advertiser will discover all this anytime soon.


Intel's Claude M. Leglise: Strategic intent, not opportunism

INTEL CAPTIAL
Inside The Low Profile World Of Intel Capital

Here's what the investment arm of the world's largest chip-maker has been doing in India since 1998.

Thirty-two. that's the number of investments made by Intel Capital in India, making it one of the country's largest venture capital firms. Since October 1998, the VC has invested in companies ranging from optical networking hothouse Tejas to software services player R Systems to dotcoms Rediff and Sharekhan. ''We invest with strategic intent,'' says Claude

M. Leglise, Vice President of Intel Capital. ''We want to stimulate growth in the internet, computing, and communications.'' Leglise says the strategy has helped the VC achieve, ''a higher success rate, since less than 10 per cent of our investments don't pay off.'' What about the Indian investments? ''We've been here only three years,'' protests Leglise. Touche.


BARISTA TAKES ON THE WORLD
The born-in-India coffee chain unveils its global aspirations.

Ravi Deol's: Grabbing a global opportunity

There's an apocryphal story doing the rounds about how Barista's promoter Amit Judge of the Turner Morrison Group latched on to the idea of a coffee chain after reading a book on Starbucks. Maybe that can explain the chain's decision to go global. ''Global opportunities like this do not wait,'' explains Managing Director Ravi Deol, when questioned about the wisdom of trying to go global and increase the number of domestic outlets from 80 to 200 in the same year. Deol believes the main challenge in the Indian context isn't creating the brand or standardising processes, but scaling up. ''Barista in India is in the auto-pilot stage,'' agrees Sanjay Jain, Associate Director (Strategic Advisory, M&A), Rabo Bank. Deol himself will be in charge of the global offensive-former Leverite Yogesh Samat has been roped in to head the domestic business-and says the chain has identified four countries in Europe and South Asia that it will enter over the next two years. The first 'international' Barista store will open in Europe this September. Barista may be India's biggest coffee chain-its turnover is expected to touch the Rs 100-crore mark in 2002-03-but it is likely to find Europe, notwithstanding its proposed investment of $5 million (Rs 25 crore), a different cup of tea.

 

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