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 There
is that fine difference between managing efficiently and inspiring
powerful loyalties. It is the latter that drives people to go that
extra mile and deliver beyond set targets. An emotional pull can
inspire excellence even from otherwise mediocre performers.
Such attachment sensitises workers to the need
for continuous betterment and reaching beyond the ordinary. They
find themselves effortlessly putting in those extra hours and actually
enjoying it. This also keeps the workers charged up-continuously.
An emotionally sensitive leader 'connects' with
the workers. Such a leader knows exactly when he needs to give them
that little pat on the back and when he needs to be firm. This perfect
balance stems from a deep understanding of what makes each individual
in his team tick, allowing the leader to accordingly tailor his
approach to each of his employees and optimise performance.
Not all leaders, however well trained in business
schools and leadership programmes, have the ability to create strong
emotional bonds with their people. This ability can only come from
possessing boundless emotional energy, drive, sensitivity, and most
importantly, the ability to differentiate between whipping up irrelevant
sentiments and inspiring genuine emotional bonding to deliver results.
The difference between a well-run company and
a great company lies in the presence or absence of these emotional
bonds-bonds that build teams, make every individual see beyond his
personal victory, instill a sense of belonging, and enable diverse
groups of people to follow a common vision.
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