| 
              
                |  |   
                | Banks adopting approaches with a larger risk 
                  appetite will require to set apart more capital to meet unexpected 
                  losses |  Over the last few 
              years, the increasing need to enhance income, especially fee-based 
              income, improve market share, improve quality of service and reduce 
              cost of operations has forced most banks to rethink and adopt varying 
              business strategies and models. Key elements of strategies seen 
              to be adopted by leading Indian banks include building a strong 
              presence in India and international markets, customer-focussed product 
              innovation, financial resilience and a strong operating environment. 
              Strong prudential and supervisory norms are requiring banks in India 
              to conform to higher standards. Three key buzzwords are the current 
              focus of the industry today:  CAPITALRaising capital to meet the growing domestic and international expansion 
              needs, as well as ensuring compliance with the recent guidelines 
              issued by the Reserve Bank of India.
  CONSOLIDATIONThe increasing need to improve market share, improve scale of 
              operations and compliance with regulatory requirements is forcing 
              banks to seriously consider consolidation as one of their key strategies.
  CORPORATE GOVERNANCEImproved corporate governance through better information management 
              and transparency in disclosures-an enabler to a more effective interface 
              with all stakeholders.
  This is perhaps evident in the underlying tone 
              of the regulator as well. In a recently concluded CII conference 
              on banking, Rakesh Mohan, the then Deputy Governor of RBI, while 
              discussing the draft guidelines on ownership and governance in private 
              sector banks in India issued by RBI in July 2004, stated: "The 
              intention of the policy is to ensure adequate capital and consolidation 
              in the banking industry with the regulator being aware of the intention 
              of existing and potential shareholders." 
               
                | KEY GOVERNANCE IMPERATIVES |   
                | » 
                  Adopt an appropriate governance structure 
                  that provides accurate information as well as rewards and provides 
                  accountability »  
                  Re-orient business processes to allow for capture and utilisation 
                  of information
 »  
                  Adopt appropriate performance measurement systems that take 
                  a balanced view across various parameters, i.e. look at not 
                  only financial measures, but also define metrics on customers 
                  (e.g., customer satisfaction, market share, complaints, etc.), 
                  internal processes (e.g., service levels, cost income ratio 
                  to productivity, quality, etc.), learning and innovation (e.g., 
                  percentage of revenues from new products, training investments 
                  and returns, etc.)
 »  
                  Invest in appropriate systems that capture and disseminate information 
                  at a granular level and manage risks.
 |  Need For Additional Capital The new financial landscape has been a key impetus 
              for banks to start looking at strategies and new business models 
              to operate. As per a recent survey on the status of the Indian banking 
              industry conducted by Federation of Indian Chambers of Commerce 
              and Industry (FICCI), about 84 per cent of the respondents claimed 
              that Indian banks will require fresh issuance of capital to enhance 
              their competitiveness. Increase in the capital deployed is required 
              for providing banks with the ability to support a large growth in 
              its business asset and deposit portfolio, clean up balance sheets, 
              cushion against shocks and achieve critical mass, in addition to 
              being compliant with current and future regulatory requirements.  CREDIT GROWTH IN THE NEAR FUTURE IS EXPECTED 
              TO BE STRONGWith the improvement in the overall economy, 
              there is a strong rebound in demand for retail and corporate credit. 
              For example, the corporate lending activity that saw a flat growth 
              over the past few years is expected to grow in the near term, especially 
              considering other factors such as the decreasing preference for 
              banks to invest in government securities due to the rise in interest 
              rates and having a lower risk weight.
  INCREASING EXPANSION INTO INTERNATIONAL 
              MARKETSMany leading banks in India are increasingly 
              seen to focus on building their presence and operations in international 
              markets. Sufficient capital will need to be allocated by banks to 
              meet these growth requirements, including compliance with the foreign 
              country regulations, etc.
 
               
                |  |   
                | Corporate lending activity, which saw flat 
                  growth over the past few years, is expected to grow in the near 
                  term |  MIGRATION TO BASEL II WILL DEMAND MORE CAPITALThe Reserve Bank of India (RBI) has announced 
              in its annual policy statement in May 2004 that banks in India should 
              examine in-depth the options available under Basel II, which requires 
              stringent and higher capital adequacy norms and allocation of capital 
              towards market and operational risk in addition to credit risk. 
              This implies that banks adopting approaches with a larger risk appetite 
              will require to set apart more capital to meet the unexpected losses 
              that go with it. However, there are opportunities in the advanced 
              methods to also reduce the capital managed on the basis of better 
              risk management practices-this in the Indian context may require 
              banks to change the way they collate and use operational risk information. 
              As per the RBI guidelines, banks are also required to draw up a 
              roadmap by end December 2004 for migration to Basel II and review 
              the progress made thereof at quarterly intervals.
  MINIMUM CAPITAL THRESHOLD INCREASED FOR 
              PRIVATE SECTOR BANKSThe recently-issued draft guidelines 
              on ownership and governance in private sector banks has proposed 
              an increase in the minimum capital in private sector banks to Rs 
              300 crore from an earlier requirement of Rs 200 crore. Today, the 
              Indian banking industry has a mix of large-, mid- and small-sized 
              banks either with a national and/or regional focus and some being 
              far less capitalised than those existing in other parts of the world. 
              While some of the large private sector banks already have a capital 
              base over the threshold limit, a number of existing banks, which 
              are relatively smaller in size, will have to plan increase in capital 
              within the specified time frame of three years.
  Additionally, the awaited draft subsidiarisation 
              guidelines that will allow for foreign banks to operate in the country 
              as 100 per cent subsidiaries and/or new licensed private banks are 
              also required to comply with the minimum capital threshold requirements 
              of Rs 300 crore. With the opening up of the financial sector or 
              greater international competition under the WTO, the capital requirement 
              can only be expected to increase further in order to build up scale. 
               
                | KEY REASONS WHY MERGERS FAIL TO MEET THEIR 
                  OBJECTIVES |   
                | » 
                   Lack of understanding and commitment to the 
                  merger »  
                  Loss of key employees
 »  
                  Loss of key customers
 »  
                  Failure to manage cultural differences
 »  
                  Inadequate compliance with regulatory requirements
 »  
                  Dip in current performance of the business during the merger 
                  process·
 »  
                  Information systems and IT staff unable to support requirements 
                  of new organisation
 »  
                  Lack of a rigorous process for integration and decision making
 »  
                  Planning is not strategic, but is rather opportunistic or emotional
 »  
                  Execution is rushed and due diligence is insufficient
 »  
                  Success evaluation metrics are not defined, so results are not 
                  measurable
 Source: KPMG Research
 |  The primary sources of additional capital for 
              banks in India will be through public issues, investments by existing 
              private players in the market, foreign direct investments (FDI) 
              or from investments by foreign banks and FIIs. As per Prime Database, 
              about 14 banks are likely to approach the capital markets in 2005 
              to collectively raise around Rs 4,000 crore. However, the key challenge 
              is whether the Indian capital market has the appetite for absorbing 
              the entire additional capital requirement of the banking sector. 
                Foreign capital (e.g., through private equity 
              or strategic investment) is another source for increasing the capital 
              of banks. There are several examples in the region where such private 
              equity investors have also played a vital role in turning around 
              the distressed banks such as Korea First Bank, Shinsei Bank, Koram 
              Bank, etc. Investment institutions globally, whether through FDI 
              or private equity, expect to hold a minimum stake to optimise their 
              resources with relatively large positions across a relatively small 
              number of businesses.  A number of interested constituents have highlighted 
              the impediments to achieving the stated objectives and have, in 
              particular, sought changes and/or clarifications on the shareholding 
              cap, 10 per cent voting rights cap, convergence of RBI guidelines 
              and Ministry of Finance circulars, etc. Resolution and clarification 
              of these issues and the awaited detailed guidelines is expected 
              to provide a further impetus to capital mobilisation and consolidation 
              through M&A transactions.  Is Consolidation Imminent?  Today, one observes that the Indian banks are 
              not well represented in the list of global banks. Some of the smaller 
              and mid-size banks have also had varying challenges in achieving 
              growth rates in comparison to industry averages as a result of limited 
              ability to expand operations, need for capital, aggressive competition, 
              etc.   Consolidation is necessary to enable banks 
              to compete on scale and grow at a national and international level, 
              offering a faster and often cost-effective way to grow to a competitive 
              size, an opportunity to share markets and reduce the costs of product 
              development and delivery, and bring economies of scale. For example, 
              consolidation within the PSU banks including overseas acquisitions 
              is expected to enable the bigger balance sheets for competing with 
              increasing competition from the private sector in pursuit of domestic 
              operations and supporting global Indian companies as they reach 
              out internationally.  There are three aspects to consolidation: clear 
              legal and regulatory regime governing consolidation, enabling policy 
              framework especially where several banks are owned by the Government, 
              and market conditions that facilitate such consolidation, recognising 
              that all mergers may not necessarily be in the interests of either 
              the parties concerned or the system as a whole. Whilst till now 
              consolidation of the public sector banks or distressed banks is 
              more driven by government initiatives (e.g., Punjab National Bank 
              with Nedungadi Bank, Oriental Bank of Commerce with Global Trust 
              Bank), consolidation in the private players in general is more of 
              a market-driven phenomenon (e.g., ICICI Bank and Bank of Madura, 
              HDFC Bank with Times Bank) rather than any official policy direction. 
                
               
                | Consolidation is necessary to enable banks 
                  to compete on scale and grow at a national and international 
                  level |  While consolidation is imminent, one of the 
              key challenges is the achievement of the desired synergies and objectives, 
              which are thus very critical to the consolidation process. It is 
              important for the organisation to recognise also that as the integration 
              would lay the foundation for the 'new' business model, it should 
              aim to build and strengthen necessary capabilities. A KPMG research 
              indicates that players remain over-optimistic about their performance 
              post M&As and many still fail to focus on and deliver enhanced 
              shareholder value. While around 82 per cent respondents believed 
              that the merger was a success, it was found that around 75 per cent 
              of these projects had failed to deliver shareholder value. It is 
              important that we learn from these experiences on future consolidation 
              initiatives.  Implications On Corporate Governance  The dynamic growth of various banks over the 
              last few years and in the future, the likely increase in the shareholding 
              structure and consolidation activities, and the various risks associated 
              with the growing business have made assessment and management of 
              a bank's performance and control increasingly complex. Due to this 
              changing business environment and the need for improved levels of 
              corporate governance requirements, internal (e.g., Board of Directors) 
              and external (e.g., RBI, analysts, customers, investors, etc.), 
              stakeholders require a greater capture and timely availability of 
              information. Also, some of the recent irregularities reported in 
              the banking sector have increased the focus of the regulators on 
              ensuring an appropriate governance framework to be followed by banks.  Do banks collate and share information that 
              addresses the varied information needs of different internal and 
              external stakeholders? The answer is likely that only some banks 
              in India have adopted appropriate steps towards this. 
               
                | As Indian banks look to expand overseas, 
                  the need is to build appropriate systems and processes for better 
                  risk management |  More advanced markets like the United States 
              of America, United Kingdom, etc., require for a greater disclosure 
              of relevant information to internal and external stakeholders. Further, 
              as Indian banks look to expand overseas, in addition to capital 
              requirements for business expansion, the need is to build appropriate 
              processes and systems that meet international standards on risk 
              management (e.g., Basel II), anti-money laundering, transparent 
              financial reporting, etc. Increasingly, the offsite monitoring regulatory 
              mechanism relies on the quality and timeliness of information based 
              on underlying corporate governance.  In order to meet the stakeholder needs and 
              ensure greater governance and transparency of its operations, it 
              is imperative for banks to provide answers to three key questions:  How is the bank organised and run? There 
              is a need to present detailed information on these key components: 
               The performance of the bank's strategy i.e., 
                current and future plans, key business drivers, etc. For example, 
                banks should be monitoring information on year-on-year performance 
                information on individual business segments / units / products, 
                etc. 
               Adopt appropriate operating structure and 
                performance measurement systems, which take a balanced view across 
                various parameters, i.e., look at not only financial measures, 
                but also define metrics on customers (e.g., customer satisfaction, 
                market share, complaints, etc.), internal processes (e.g., service 
                levels, cost income ratio to productivity, quality, etc.), learning 
                and innovation (e.g., percentage of revenues from new products, 
                training investments and returns, etc.). 
               Management roles, i.e., clear articulation 
                of roles and responsibilities and measure performance vis-à-vis 
                the articulated roles. 
               The governance framework adopted, i.e., 
                articulation of the framework and the steps taken to adhere to 
                it.  What is the financial health of the bank? 
               Financial performance, i.e., multidimensional 
                views of the financial position reported by geography, business 
                line, SBU, etc., providing an ability to assess changes in position, 
                future potential to repay, increase shareholder wealth, contribution 
                to capital growth, etc. 
               Financial position (i.e., capital, solvency 
                and liquidity), clearly differentiating between regulatory and 
                economic capital, and ability to predict the capability of the 
                bank meet its commitments.  What are the risks faced by the bank in 
              its operations and how does it manage these risks? 
               Demonstrates the capabilities of the bank 
                as well as the current activities undertaken to confirm that the 
                control environment established is robust. 
               Provides the stakeholders with a clear basis 
                for understanding the risk profile of the bank as well as comparing 
                it with others.  This raises challenges to be addressed for 
              achieving the 'desired' level of information that is timely, accurate, 
              relevant and available in a user-friendly manner. Banks will also 
              need to understand the information needs of its stakeholders, review 
              its current information gathering and reporting process and put 
              in place steps to strengthen systems and processes for the same, 
              and adopt appropriate standards and processes for enhancing the 
              level of information captured and managed benefits in strengthening 
              the overall banking system and in managing itself better. In addition, 
              management of banks will also need to focus on building awareness 
              and educate the various stakeholders on interpretation of information 
              to assist in the better understanding of the bank, its operations 
              and performance.  Going ahead, the Indian banking industry has 
              a significant role to play in the economy, and appropriate management 
              of the challenges arising out of managing capital, growth risks 
              and governance will be critical to success. 
  Russell I. Parera is the National 
              Industry Director for Financial Services, Manoj Kumar Vijai is a 
              Director, and S. Mahesh is an Associate Director (Business Advisory 
              Services) with KPMG in India. The views expressed in the article 
              are the personal views of the authors and do not reflect the views 
              of KPMG. |