|   Isn't 
              that a 1995 Veuve Clicquot Ponsardin champagne?'' exclaimed Jacob 
              Featherman, as soon as he spotted the tall, dark-green bottle on 
              the cabinet behind Richard Adams' table. ''You always had an eye 
              for wine,'' said Adams, getting up to pour the $530 champagne into 
              two Krosno flutes. Feathermen and Adams were bankers. The former 
              was a long-time director on the board, and Adams was the Chairman 
              of New England Bank. This was their 20th year of friendship. Featherman, 
              however, knew Adams too well to think that he had been invited merely 
              for a glass of champagne.  ''What's on your mind, Rick?'' Featherman cut 
              to the chase.  ''It's Hari,'' the 68-year-old Chairman said, 
              making no attempt to pussy-foot. ''I think he's too aggressive, 
              is spending a lot on acquisitions, forcing exit of employees who've 
              been with us for decades... I don't think this is how our bank should 
              grow.''  Adams was referring to the 45-year-old India 
              born CEO, Hari Sharma, who had joined the British bank barely three 
              years ago, after successful stints at American and German banks. 
              Adams had picked Sharma from a short-list of five candidates. What 
              clinched the job for Sharma was his strong experience in both South-East 
              Asian and European markets. And New England Bank, although headquartered 
              in the UK, was essentially an emerging market bank, with most of 
              its revenues coming from Hong Kong.  Soon after taking over the CEO's job, Sharma 
              had quickly put the bank into overdrive, snapping up smaller rivals 
              in key markets. In fact, Adams had stood firmly behind the young 
              CEO as he made big bets, and went about shaking things up at the 
              conservative bank. But Featherman had long sensed Adams' discomfort 
              with the pace of change. 
               
                | THE POSSIBLE SCENARIOS |   
                | BEST-CASE SCENARIO» Sharma 
                    agree to change his stance and go slow on expansion
 » Adams 
                    realises the need for change and fully backs Sharma
 » 
                    Both Sharma and Adams 
                    agree on a middle path and work together
 » 
                    The board achieves consensus 
                    on the direction the bank should take
 WORST-CASE SCENARIO» Sharma 
                    quits in a huff and worried investors pummel the stock
 » Board 
                    argument becomes public argument, and affects business
 » 
                    A weak stock makes the 
                    bank vulnerable to hostile takeovers
 » 
                    Internal strife stymies 
                    growth and paralyses strategy-making
 |   ''Have you had a chat with him about slowing 
              down a bit?'' Featherman asked his friend.  ''I have, but he doesn't seem keen to do that,'' 
              replied Adams. ''I wanted your opinion on what we should do.''  ''What do the other directors of the board 
              feel? Do they share your concern?'' Featherman wanted to know. ''You 
              are due to retire soon, Rick, and the board may want to create a 
              bigger room for Hari.''  ''That's unlikely,'' dismissed Adams. ''Most 
              of our directors also feel that we ought to slow down. In fact, 
              later this evening I have asked for a meeting, Hari included,'' 
              the ageing chairman revealed.  The meeting was to start at 6:00 pm, but the 
              11 members of the board took their appointed place in the conference 
              room only by quarter past six. ''Gentlemen,'' Adams started the 
              meeting, addressing nobody in particular, ''a time comes in every 
              organisation when it has to stop and ask itself the question whether 
              it is doing everything right. In our case that time has come. I 
              am sure that all of you will agree with me when I say that over 
              the past three years Hari has done a wonderful job in consolidating 
              the bank's business in new markets. But my fear is we may have done 
              so at the cost of business in our home country and our employees. 
              I don't think we should continue to do that.''  ''A conservative approach will take us nowhere,'' 
              shot back Sharma, making his stand clear. ''The topography of the 
              banking industry has changed rapidly. It is obvious that organic 
              growth is not the way to go any more. We have to leverage competition 
              and build a critical mass for ourselves. Why, if my memory serves 
              me right, this is precisely the reason why I was hired three years 
              ago,'' said Sharma, not trying to camouflage the sarcasm.  Indeed. When Sharma joined, after having been 
              wooed for two long years, the bank was at a critical juncture. The 
              Asian crisis had just happened and many of its competitors were 
              fleeing from the region. That, however, was not an option for a 
              bank whose mainstay was Asia. As Adams saw it then, the bank not 
              only had to stay its ground, but gain some too. For that reason 
              too, Sharma had been the obvious choice. He had a proven track record 
              in the region and the ethnic background needed to succeed.  Sharma's answer to the crisis had been typical 
              of him. He had gone on an aggressive buying spree in Asia, catapulting 
              the bank to the top slot. The strategy: Sharma kept liquidating 
              the bank's assets in the developed world and replacing them with 
              those in emerging markets. The bank had also started building a 
              strong presence in the retail banking side. The expansion made sense 
              to investors, who responded by boosting its stock price. That had 
              actually helped New England thwart two takeover attempts.  Christopher Neel, an independent director on 
              the board, saw sense in Sharma's argument. ''Hari is right. Sure, 
              the bank is a hundred years old, it has a great brand equity and 
              a strong focus in Asia. But we need scale. I don't think we can 
              survive anymore takeover attempts,'' Neel said.  ''Precisely,'' said Sharma, happy at having 
              found a supporter. ''Look at what the analysts are saying about 
              us. They are loving what we are doing today. We just can't afford 
              to lose the momentum we've built up.''  The meeting didn't produce any verdicts. But 
              it was clear that things were coming to a head. For the life of 
              him, Sharma couldn't figure out how things shaped up this way. He 
              had only acted in the best interest of the bank. Why suddenly the 
              tide, whipped up by Adams, was turning against him was not clear. 
              One thing was, though: Sharma wouldn't want to work with his hands 
              tied. The choice before the board was clear too: it had to throw 
              in its lot with either Adams or Sharma. Or was it possible to find 
              a third solution? 1 2 |