For
somebody just 38 years old, Suman Arora couldn't have asked for
more from life. He was already the CEO of a mid-sized software company,
had a wife and a six-year-old daughter, and stock options that ensured
a more than comfortable retirement. His company was on a roll, and
Arora decided to enjoy life. Nothing wrong about it except that
he mistook hitting the bar for fun. Before he realised, his performance
at work was slipping, colleagues were frustrated with his non-availability,
and a time came when the board started questioning his abilities
to lead the company. ''That was when,'' recalls Deepak Raheja, a
psychiatrist at the National Institute of Psychiatry, Delhi, ''Suman
came to me. It took him nearly six months to recoup and get back
to work.''
Arora is hardly an exception in the hyper-competitive
corporate world. As job security vanishes, performance pressures
mount, and competition from peers escalates, India Inc. is waking
up to the menace of white-collar alcoholism. Pyschologists like
Raheja point out that incidents of alcohol abuse and dependence
are the highest in industries like it, but media and entertainment,
advertising, banking, FMCG and hotels, come a close second. ''When
I started practising, I used to get around 30 corporate referrals
a year. But today, I receive more than 180-there's been a five-fold
increase,'' says Raheja
While some high-pressure jobs are more prone
to this problem, Raheja emphasises that other functions such as
finance, personnel, and administration are not immune to it. In
fact, it even cuts across hierarchies.
While no reliable figures are available, experts
estimate that the cost of alcohol abuse for corporate India should
run into several hundreds of crores. (The US administration estimates
that drug and alcohol abuse costs the American economy $276 billion.)
For employers, costs show up in the form of absenteeism, losses
in productivity and efficiency, and damage to corporate brand. Says
Y.V. Verma, Senior VP (HR), LG: ''There are many ways in which alcohol
abuse ends up hurting a company. At the worker level, it could mean
a shop-floor accident and in the case of a CEO, crores of shareholder
wealth could be at risk.''
According to Dr Harish Matai, another Delhi-based
psychiatrist, companies are increasingly queuing up for counselling
rather than giving their drunk employee the boot. And that's not
purely for humanitarian reasons. It's easier and cheaper for a company
to put an erring employee back on track than initiate a search for,
hire, train, and acclimatise a new employee. For example, Matai
charges only between Rs 1,500 and Rs 3,000 for every day of de-addiction
treatment at his clinic, where 30 per cent of the patients at any
given day are alcoholics.
Apart from the turbulent corporate environment,
what's driving the alcohol abuse phenomenon? ''A few things,'' explains
Dr Matai. ''For one, drinking has gained wider social acceptance;
relative affluence is making it easy for people to spend more on
drinks; and in some case drinking is seen as essential to moving
up in career and society.''
Indeed. Alcoholism starts with peer pressure
and social drinking, which kind of sanctifies the malaise. Problem
happens when people fail to draw a line. To check out the profile
of people at an Alcoholics Anonymous (AA) meeting, this correspondent
attended one and heard typical stories like that of a man, who identified
himself as Jon. A general manager with a top foreign publishing
firm, Jon first began alcohol abuse six years ago. The reason: his
bosses were liquor-friendly foreigners, who'd drink on every occasion.
Jon, however, wasn't used to such a lifestyle, and eager to be 'in'
with his bosses, he matched them peg-for-peg. Then, things got out
of control. Luckily for him, his employer sought the help of AA.
''Some people are unable to cope with their new lifestyle, which
results in a confused response to their situation,'' says Shakuntala
David, a Delhi-based management trainer and consultant in organisational
behaviour.
The Corporate Response
Unlike companies in America, corporate India-with
a few exceptions-does not have any policy on alcohol abuse, or even
a formal employee assistance programme (EPA). L&T and Tata Steel
are two big companies that have woven their alcohol and drug abuse
policies into an overall company policy. But most others simply
prefer to deal with such cases on an ad hoc basis. Notes David:
''It all boils down to the fact that corporate India still doesn't
recognise alcoholism as a disease.''
The few firms who really care are now increasingly
turning to third party administrators (TPAs) like Medsave who act
as retainers. They serve as contact points and if a company has
a case in hand, it will, for a fee, refer the company to a panel
of experts. The entire transaction, needless to say, is cloaked
in secrecy. Typically, firms, the caring lot that is, create awareness
about the 'disease'; help executives recognise symptoms of abuse
and motivate them for treatment. Some also tie up with hospitals
and treatment facilities; create acceptance within the organisation;
and, encourage support groups in their campuses.
When the employer is supportive, the outcome
for an affected employee can be vastly different. Take the case
of this deputy divisional manager at Tata Steel. He was one of the
youngest in the company to reach that level, but felt that reaching
the next level would be difficult given his humble background (he
was a tribal). Not because the company had any problem with that,
rather it was his envious colleagues who were trying to stall his
promotion. When the promotion did not come his way (he was judged
purely on the basis of merit), he turned an alcoholic. Instead of
firing him, the company has allowed him to keep his job, and is
helping him reform.
Not all companies are so patient, though. Take
Lacoste India, for example. It does not have an alcohol policy because
people are hired after extensive screening. But three years ago
it did have problem with an alcoholic employee who stopped performing
and eventually stopped showing up for work. ''Within six months,
we gave him the boot,'' says Jayant Raj Kochar, the company's MD.
That's a more radical response to a problem
that only promises to grow in the years to come. The best bet for
companies would be to ensure that they have a policy in place to
deal with such cases. For, what makes executives alcoholic is not
what's inside the bottle, but inside corporations.
(Names of some people have been changed
to protect their identity.)
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