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                |   "Tarla should focus on business opportunities that 
                    are in sync with the long-term visions of his group"Prakash Nedungadi, CEO and President, 
                    Madura Garments (AV Birla Group)
 |  Mr 
              Tarla has got a gameplan that is clearly dynamic and focused on 
              his group's future. That is why, to cut a long story short, while 
              he may hear out his friend K.K.'s suggestion, he shouldn't necessarily 
              listen.  The case study raises some fundamental issues 
              of corporate strategy and the role of the leader in a conglomerate. 
              It is written in the context of the recent fads of business analysis. 
              That is, a couple of years ago, things like brands and dotcoms were 
              the darlings of the business analyst, while 'old economy' businesses 
              were portrayed as the aged has-beens of the past. Now, two years 
              later, the shoe is on the other foot. That is, the Old Economy has 
              been rebranded the Real Economy, and is again looked at with favour, 
              whereas the business of brands and new technology, are treated with 
              scepticism.  The fact is that true business leaders do not 
              see things that way. They do not change course every time the direction 
              of wind in business changes. Instead, they steer the direction of 
              their group firmly towards the long-term goal. This does not mean 
              that their strategies are buried in the past, or that they are impervious 
              to changes in the business environment.  In fact, their strategies are far-reaching 
              into the future. Moreover, they maintain a certain sense of fluidity, 
              so as to be able to respond appropriately to changes among consumers, 
              and in technologies.  Hence, Tarla's views and decisions will not 
              be based on the fads of the new economy versus old or real economy, 
              or brands versus commodities. He would focus on business opportunities 
              that are in harmony with his group values and in sync with the long-term 
              vision of the group.  So let's analyse these two aspects-long-term 
              vision and group values.  What is the long-term vision of the group?  In simple terms, with a solid base and strong 
              cash generation, the vision would be among other things to have 
              sustained predictable growth in shareholder value.  This implies: (i) Grabbing growth opportunities 
              both in existing and new areas.  (ii) In each opportunity, focusing on competitive 
              advantage (and being No 1 or No 2)  (iii) Building a balanced portfolio, in terms 
              of sectors and business cycles, risk profiles, consumer and technology 
              groups and so on.  These three steps are key to building sustained 
              predictable growth in shareholder value.  What about group values?  These are based on certain philosophies of 
              the group which fundamentally exclude certain sectors/product categories 
              and crystallise the group's sense of what it is good at doing competitively. 
                In the case of Tarla Group, efficiency of operation, 
              creativity in execution, and a basic demand for excellence from 
              people, are all clearly exemplified-those are applicable across 
              a variety of sectors or categories or products.  Hence, it makes perfect sense for Tarla to 
              get into brands provided they fit into the above thinking, as it 
              appears in the case of Shatranj Garments.  The turnover of tomorrow's breadwinners is 
              often less than the profit of today's breadwinners-only a successful 
              leader can see this and manage both together, and thus, in a manner 
              of speaking, 'walk on two legs'.  Finally, every leader has a dream that goes 
              beyond the clinical examination of corporate health systems and 
              may even go beyond business vision!   Following that dream requires guts because 
              only tomorrow will tell what was right or wrong. However, rejecting 
              that dream would be the biggest failure for a leader, since creating 
              something new that has real significant long-lasting value is his 
              key role. 
               
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                | "Tarla should 
                  think of branding his group distinctively without draining its 
                  resources" Arvind Singhal, Chairman, KSA Technopak 
                  India
 |  Right 
              idea, but flawed advice. That sums up what Mr Tarla's friend, K.K., 
              has to offer him, as outlined in the Case of Brand Envy.  First, a word on the broad trends in business. 
              In a world of increasing competition, consumers (and customers) 
              are continuously getting more and more choice in almost every product 
              category and service. This is leading to a gradual but unmistakable 
              commoditisation of a wide range of brands and products across industries.  Therefore, in the years to come, retention 
              of profit margins will become a bigger challenge for all businesses: 
              whether in commodities or in FMCGs or even in lifestyle products. 
              In this context, branding, if conceived intelligently and consistently 
              supported by appropriate efforts, can help preserve (and in many 
              cases, even increase) margins.  While the Tarla Group has done well to imbibe, 
              preserve and further consolidate the core values (focus on economies 
              of scale, mastery of production processes, cost efficiencies) that 
              have-in the first place-vaulted the group to the position of being 
              one of the top two business houses in India, it would indeed be 
              threatened in the years to come if it remains a 'no-name' efficient 
              producer of a wide range of mass-marketed commodity products. To 
              that extent, the broad idea, of seeking value in brand strength, 
              appears to be right.  However, should it, therefore, take the route 
              suggested by K.K.? Should it, to recap his advice, sell a few industrial 
              product manufacturing assets ('smokestacks', as mentioned) and go 
              out shopping for brands in their place (presumably for FMCG/soft 
              goods such as food & grocery, apparel and so on) so that the 
              turnover from consumer goods increases to 25 per cent from the current 
              10 per cent?   That would be hasty, to say the very least. 
              K.K.'s recommended approach is not the only one, and in fact, could 
              even end up creating an unnecessary drain on the time resources 
              (financial resources seem to be in abundance) of Mr Tarla and his 
              senior management team.   There are examples galore where businesses 
              that are removed from the end-consumer have been able to 'brand' 
              themselves very distinctly, and generate a strong financial return 
              for their shareholders, year after year. Dow Chemicals, Cargill 
              Foods and even the new economy Intel do not sell their products 
              directly to the end-consumer.   In Intel's case, the 'Intel Inside' campaign 
              is one of finest examples of creating brand awareness and brand 
              premium for a product that otherwise no consumer ever gets to see 
              or even think about!   Mr Tarla can undertake a similar effort for 
              at least a few of his 'commodity' products that end up either directly 
              or indirectly with the end-consumer (say, aluminium and cement). 
              This way, the group gains the benefits sought without any of the 
              time and other resource-consuming problems that K.K.'s radical ideas 
              might lead to.  Also, there's no point getting carried away 
              by the glitzy world of consumer product branding. Let's not forget 
              that branding, in today's context, is much broader than that. It 
              is about giving superior value and sustaining the delivery of superior 
              value. Value itself can be a function of a number of variables, 
              including product innovation, product quality, customer service, 
              speed of business to respond to changed market conditions or changed 
              customer needs, and now even ethics and good corporate governance. 
              These variables apply to all kinds of products and services, and 
              are not limited to just the traditional consumer products that we 
              tend to associate with branding.  Mr Tarla should therefore invest some of his 
              valuable time reflecting on what can add value for his current customers. 
              If he can succeed in doing so, Tarla Group can collectively stand 
              out as a 'brand', synonymous with 'superior value', and thereby 
              meet or exceed the expectations of its customers as well as shareholders. |