AUGUST 18, 2002
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Durable Defiance
The Indian consumer market for durables has defied the direst predictions of market cassandras. Category after category, from CTVs to refrigerators, is showing buoyancy in an otherwise gloomy scenario. Is this a market trend-or just the result of some smart marketing by a few players? An investigation.


Question Of Reliability
Foreign tour operators are fed up with India, and are fast deleting 'India'-specific pages from their websites and brochures. Could this be happening? Well, passenger traffic is down, and could fall further. The reasons are many. Among them, what's seen as an uninviting stance of the Indian authorities.

More Net Specials
Business Today,  August 4, 2002
 
 
Oh! And Hmmm...
Indian advertising has to work harder than what the recent Cannes awards suggest.

Gold and silver at cannes. for an ad guy, it's like scaling Everest and k2. For an Indian ad guy, it's like doing it barefoot. As an alumnus of the agency that won at the Oscar of ad awards, I was kicked. And wanted to know which ads made it.

One winner was an anti-smoking ad showing the Marlboro cowboy standing next to his horse, which had seemingly kicked the proverbial bucket. "Second-hand smoke kills" was the message. Nice! And the other was a film of a Shaktiman truck overloaded with people, which suggested that Fevicol was the reason. Nice again!

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My "Oh!" was followed by a "hmmm...". For I know this-some 5 per cent of India, or 50 million people, read and speak English. I guesstimated the numbers that follow: of this group, some minority-say 5 per cent again, about 2.5 million people-read foreign magazines regularly. And, of this, some tiny minority, say 10 per cent, would know Marlboro and its icons-a campaign that is not otherwise visible in India. Thing is, you have to be part of this exalted group of extremely urbane, well-read 200,000 people-about 0.02 per cent of India-to appreciate the anti-smoking ad.

I doubt whoever put their name to this pro-bono ad had thought it through. For one, this crème de la crème probably already knew the dangers of second-hand smoke. Second, it's obvious there were more prime targets in India for whom this message was critical.

But, of course, it'd be much harder to get a Cannes award for any such work. Because the Cannes jury might not "get it", like they got the Marlboro reference. And that may just be the issue with a lot of "creative" Indian advertising. A desire to impress one's overseas peers perhaps, more than one's target right here.

The other ad does slightly better. To rural India and an entire strata of carpenters and contractors-to whom I guess Fevicol's messaging is aimed-an overloaded truck is not really a thing of wonder. To the city dweller and the foreign jury it likely is. Are we doing the product justice here?

It isn't just in advertising. The same has been said about Satyajit Ray's and Mira Nair's films. Vikram Seth's and Arundhati Roy's books. But one could contend that those were always aimed at a non-Indian, overseas market. Can't say that of our ads, now can we? Is it really that hard to create communication that connects with customers here-and is world class?

The Brazilians don't just win at the World Cup-their ads have won the world over, and are uniquely Brazilian. Some work from Hong Kong is truly Chinese and truly wonderful. Ditto Japanese. My partner Shashanka Ghosh's very desi Quick Gun Murugan ads for Channel [v] were voted best of the last decade across Asia.

It is possible. But, to quote Bill Bernbach and Avis, we've got to try harder. First, stripped of the bullshit, there is very little mystique about advertising. There is a group you want to talk to. The "who-to-say-to". And you want to change their minds with a message. "The what-to-say." The ad you create is "The how-to-say-it". And the media choice is "The where-to-say-it". Think about each of these critically and you won't go wrong.

Contrary to popular belief, the difference isn't so much in the creativity of "how-to-say-it". If you knew that primarily kids and tertiarily moms were decision-makers on fruit-based soft drinks, you wouldn't wreck Rasna by making the logo ugly, adding an irrelevant leaf and an incomprehensible "Relish A Gain". Much as we all love Sachin, you wouldn't ask him to squeak "After all it's a TVS". Or "MRF". And the less said about Coca-Cola's attempts at advertising till a year ago, the better.

Perhaps we all need to burn our copies of Ries and Trout and think simply and sensibly again. About a strategy that touches the mind and an execution that touches the heart. Get that right, and you will win. Marketshare, sales and, yes, awards.


Mahesh Murthy, an angel investor, heads Passionfund. He earlier ran Channel V and, before that, helped launch Yahoo! and Amazon at a Valley-based interactive marketing firm. Reach him at Mahesh@passionfund.com.

 

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